I have no alibaba account* no access codes* but on my VISA bill a charge on November...

GetHuman1917601's customer service issue with Aliexpress Service from January 2019

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The issue in GetHuman1917601's own words
I have no alibaba account* no access codes* but on my VISA bill a charge on November **, ****, in the sum of US$***.** was made by aliexpress. The phone * ***.*** **** takes messages sometimes but I have left three with no response. Also gone on the website: none of the questions asked refer to my problem* the "human" help desk is another computer. Call me at ***.***.**** and tell me what this charge was for or credit back to account. Use my email address if better.
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Aliexpress Service

Customer service issue
Reported by GetHuman1917601
Jan 7th, 2019 - a mon ago
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