Hello, this is my first time using Ali Express. A friend recommended me to a specific s...

GetHuman-shanash's customer service issue with Aliexpress Service from July 2018

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The issue in GetHuman-shanash's own words
Hello, this is my first time using Ali Express. A friend recommended me to a specific seller so I said I would try it. I found a dress I am looking for, it is perfect and the price was perfect. There was a sale, so it went from $*** to $***. I contacted the seller asking if they can make the dress in the color I need, since it is for a wedding and I am a bridesmaid. For the entire last * days of the sale, she barely emailed me with the appropriate answers, she wouldn't answer all of my questions, and I had to confirm the price with her at least ** times and she would never say "yes that's the price". She told me it would be an extra $** just for a color change. With my discount, my total would be $***. So I asked her how I could order it since I am ordering a custom color. She told me to place the order and not pay so she could change the price. I placed the order and did not pay, just like she said, when it was still on sale and I messaged her a bunch of times to tell her and she completely stopped answering me until the sale was over. Now, I expected her to honor the sale price since I did what she told me and placed the order, and since it is not my fault she stopped responding to me. She tried to get me to place the order again making it seem like she would give me that price and I asked AGAIN to make sure it would be $***, and she is telling me the sale is over and it will be $***. I think the language barrier is also making this difficult, but I think this is completely unfair since I finally found a perfect dress for the wedding and I really need it. I thought she was going to help me, not make everything more difficult. I want this resolved please, I need this dress and I want to pay the $** on top of the sale price, I expect to pay $***. I have been trying to place this order for days now since I am going out of the country tomorrow. The product I am looking at is, https:**fr.aliexpress.com*item*High-Neck-Long-Sleeves-Muslim-New-Vestido-de-festa-Elegant-Full-Beaded-Long-Prom-Evening-Dress************.html?spm*a*g*w.search****.*.**.*da**bbbsjlihv&ws*ab*test*searchweb***,searchweb*******************************************************************************************************************************************************************************************,searchweb********,ppcSwitch**&algo*expid**e******-****-*abb-*f*f-b*******aecd-*&algo*pvid**e******-****-*abb-*f*f-b*******aecd&transAbTest*ae*****&priceBeautifyAB** . Thank you

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Aliexpress Service

Customer service issue
Reported by GetHuman-shanash
Jul 9th, 2018 - 5 years ago
Seen by 6 customers so far
Similar issue to 1847 others
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GetHuman-shanash started working on this issue
Jul 9th, 2018 4:31pm
GetHuman-shanash indicated the issue is not fixed yet.
Jul 9th, 2018 6:56pm

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