We rented an Airbnb and hidden was a rule that you have to be ***. We are not **, our o...

GetHuman5192323's customer service issue with AirBnB from August 2020

Help with my AirBnB issue
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Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman5192323's own words
We rented an Airbnb and hidden was a rule that you have to be ***. We are not **, our oldest is **. It did not say this in the actual description which we based our decision to rent off of. It has barely been an hour so we want a full refund instead of the offered "only cleaning fee" refund. We paid *** for this, we do not want to only receive *** back when its barely gone through prossessing. Called owner and unhelpful, bnb robot also unhelpful, need person.

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Customer service issue
Reported by GetHuman5192323
Aug 24th, 2020 - 8 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 9003 others
0 customers following this

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