It's been weeks without resolution. An old lady fell off the toilet, broke it and then clawed her way up the shower curtain breaking the metal brackets.

GetHuman855198's customer service issue with AirBnB from July 2018

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The issue in GetHuman855198's own words
I requested guests supply a *** deposit because airbnb will not help you collect and they don't offer any help. The guest broke things. I can't get airbnb to speak to me with ANY authority. The case manager just said she was working on it but that was ober a week ago and several weeks since it happened ... The case manager handing my issue hasn't mad any progress on a VERY simple issue. I can't even get a response. This is the second time I've had a guest damage the house and I'm soooooo frustrated with the response from airbnb. It's unacceptable and has made hosting very uncomfortable. I need to speak to someone who can actually answer a question and correct the issue
Airbnb gives the illusion that They are supporting both sides but they offer NOTHING im terms of ANY security. I don't like having guests anymore because i have ZERO protection!!!!!!! *I am sooooo frustrated!!!!! This is the second guests to cause damage, another stole about $***** and broke things and peed on my floor and threatened me. I spent over **hrs trying to be compensated without luck. I have done everything airbnb has asked
I want them to honor the agreement and industry standards. There was a deposit taken. Damage that the guest acknowledged and i had to take a day off of work to fix it. I asked for less than half of what it should have cost in an effort to be kind but I'm furious now
I handle issues myself and give the company consistent revenue
I've spoken to a lawyer and I'm considering canceling the rest of the reservations as I don't feel safe or confident in the company. I have been keeping a journal as well. I'm thinking of speaking with a reporter who lives down the street to discuss my interactions with the company.
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AirBnB

Customer service
Customer service issue
Reported by GetHuman855198
Jul 6th, 2018 - 4 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 2099 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth

Timeline

GetHuman855198 started working on this issue
Jul 6th, 2018 4:37pm