Air Canada Customer FAQ

If the flight change option is not available for your Air Canada booking, it could be due to several reasons. Your ticket may not be eligible for changes, or the window to make alterations may have passed. Air Canada also requires that any changes must maintain the same origin and destination, so if your changed itinerary doesn't comply with this, the option may not be displayed. It's also worth noting that any changes are subject to availability, fare differences, and potentially additional service charges. If you're still having trouble, you should use the contact information link on this page for the most up-to-date information on how to get in touch with Air Canada's support team.

We're sorry to hear that you're experiencing trouble with your check-in. Online check-in for Air Canada flights is typically available from 24 hours before departure until an hour before departure. If you can't check-in online, it might be due to a system issue or it might be a restriction on international transfers. We recommend trying again a bit later, and if the issue persists, you can complete the check-in process at the Air Canada desk when you arrive in Frankfurt. The airline staff there can assist you further.

Yes, you can add your Known Traveler Number (KTN) to your Air Canada booking online. Log into your booking on Air Canada's official site and look for an option to 'Manage my booking.' Once inside, you can add your KTN to the passenger information section of the booking. Don't forget to save changes. Providing your KTN helps expedite your check-in process by enabling you to use TSA PreCheck lanes at airports, if you are eligible.

Yes, subject to applicable fare rules, you can retain the unused value of your ticket as a credit for a future flight. However, fare differences may apply when you're ready to rebook, and you may need to pay a change fee depending on your ticket's fare rules. Be sure to check details directly with Air Canada before making adjustments to your itinerary. Please note that Air Canada’s goodwill policies have been updated due to COVID-19, so change fees may be waived under certain circumstances.

I'm sorry, but we cannot provide a specific mailing or email address for Air Canada's customer service. However, we recommend reaching out to them through their official website where there are several options to contact their customer support team, including a customer feedback form. This is the most effective way to ensure your message is received and addressed by the right department. Please remember to include all relevant details about your issue or inquiry to help the customer service team assist you more effectively.