I have tried for days to get seats assigned for me and my wife. I am currently on hold...

GetHuman-dcmathia's customer service issue with Air Canada from November 2019

Help with my Air Canada issue
The issue in GetHuman-dcmathia's own words
I have tried for days to get seats assigned for me and my wife. I am currently on hold for over ** minutes.

GetHuman-dcmathia did not yet indicate what Air Canada should do to make this right.

How GetHuman-dcmathia fixed the problem
I was on hold for over ** minutes with Air Canada when I decided to investigate an alternative. While still online, I found your site and initiated the call thru you. Amazingly, * minutes later someone picked up, even though your site still had them on hold. I did get an answer, but not the one I wanted. It seems that their seat assignment process was down for them as well, which was why I called them in the first place. It still took several additional on-hold periods before I received an answer. The full duration of the call was *:**. Their customer service is very lacking.**Thanks for being a resource. Now that I know about you, I'll definitely use you again. Your site in now in my bookmarks.
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Air Canada

Customer service issue
Reported by GetHuman-dcmathia
Nov 25th, 2019 - 2 years ago
Fixed
GetHuman-dcmathia shared how to fix
Seen by 13 customers so far
Similar issue to 1863 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman-dcmathia started working on this issue
Nov 25th, 2019 8:26pm
GetHuman-dcmathia confirmed the issue is fixed. Hooray!
Nov 26th, 2019 3:28pm

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