Air Canada hasn’t responded to complaint though promised a reply within ** business days

GetHuman1036817's customer service issue with Air Canada from August 2018

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The issue in GetHuman1036817's own words
Get a reply and satisfactory resolve. ... I haven’t received a reply to my complaint from July * and it is over the ** business days promised *case number is: CAS-*******-P*Q*K*
Ignoring my well justified complaints (now two). The only way to “talk” to someone is to send an online submission to which they haven’t responded to it for a month and s half now! I’ve also phoned reservation line and they said they’d pass on complaint to get a return call which still hasn’t happened. Supposedly this happens often because they get so many complaints and with service like this I can see why
I want them to reissue promo code offer and at a higher % or get vouchers for future travel. Wirh each day waiting I’m missing out on good fares to book my Christmas vacation.
** years
Everything. Extensive letter writing and documentation and explanation * x now with this recent complaint about the promo code I got from*My first well justified complaint. Both were caused by poor service and misinformation on their part. This doesn’t happen with westjet
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Air Canada

Promo code given with wrong date indicated
Customer service issue
Reported by GetHuman1036817
Aug 25th, 2018 - 3 years ago
Fixed
Seen by 34 customers so far
Similar issue to 630 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman1036817 started working on this issue
Aug 25th, 2018 10:53pm
GetHuman1036817 shared this issue with followers on Twitter
Aug 25th, 2018 10:54pm
GetHuman1036817 indicated the issue is not fixed yet.
Aug 29th, 2018 12:25am
GetHuman1036817 indicated the issue is not fixed yet.
Aug 29th, 2018 12:43am
GetHuman1036817 indicated the issue is not fixed yet.
Aug 29th, 2018 12:44am
GetHuman1036817 indicated the issue is not fixed yet.
Aug 29th, 2018 12:44am
GetHuman1036817 indicated the issue is not fixed yet.
Aug 29th, 2018 4:41am
GetHuman1036817 indicated the issue is not fixed yet.
Aug 29th, 2018 4:42am
GetHuman1036817 shared this issue with followers on Twitter
Aug 29th, 2018 4:42am
GetHuman1036817 indicated the issue is not fixed yet.
Aug 29th, 2018 4:50am
GetHuman1036817 shared this issue with followers on Twitter
Aug 29th, 2018 4:51am
GetHuman1036817 indicated the issue is not fixed yet.
Aug 29th, 2018 5:16am

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