My extended family and I buy mass quantities of the Beaumont instant decaf coffee. (Th...
GetHuman-ktudor's customer service issue with ALDI Stores from June 2018
Help with my ALDI Stores issue
The issue in GetHuman-ktudor's own words
My extended family and I buy mass quantities of the Beaumont instant decaf coffee. (The glass jars packed in Germany are occasions for celebration and stockpiling!) This is a prime reason to go to Aldi as opposed to the excellent Save a Lot in our respective towns. The glass jars were hard to find, and now the decaf has disappeared altogether. Is this a temporary lull or is something going on that supersedes service to the customer? If our stockpile is empty before the situation is addressed satisfactorily, cue mass exit to Save a Lot.
GetHuman-ktudor did not yet indicate what ALDI Stores should do to make this right.
I have an issue with ALDI Stores too
How GetHuman-ktudor fixed the problem
Emailed their help center as you suggested. Got a generic, standardized reply saying the product was discontinued and how much I was appreciated. Wrote them off.
Please help with my ALDI Stores issue
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