Telstra Help Pages

Telstra Customer FAQ, Forum, and Online Help Desk

Telstra Help @ telstra.com.au
Customer Help
Average time to fix: (83 hours)
Busiest time: 2:45pm
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Recent Telstra help topics searched

I need to change my email address
had ** gig onl*y have an old zte othernite had ** gig went sleep woke up went bak sleep...
Hi, I recently purchased a new plan and phone from you, order number: *SBS*********Was...
I want to unlock my telstra prepaid its almost a year now.show me how to get the unlock...
Can I get an unlimited data plan where I live? If so how much would it cost? Address...
My debit card has been cancelled and a new one issued . I wish to give you the new numb...
UNABLE TO CONTACT TELSTRA *I HAD NBN CONNECTED BUT THERE IS NO WORKING HOME PHONE I NE...
I cancelled all plans with Telstra months ago on LiveChat. About a month ago I found on...
Duplicate items appearing on bills of items which are invalid. I was assured the latest...
what is list of Telstra preferred contractors, the number ********** is not in use.
Please will you listen to what I a have said I have been trying to recharge my iPad wit...
I am having trouble recharging my iPad with credit card I have rang Telstra and also tr...
**** *** *** I need my account credentials
I received a notification that my telephone account was overdue. I don't recall having...
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**** *** *** can’t use my number
My account **** *** ***

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Telstra Online Help at telstra.com.au - Info & Stats

Help desk addresshttp://www.telstra.com.au/help/contact/?red=/contact/
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2:45pm
Average turnaround time83
Rank amongst all ways to reach them4
Other means of communicationphone, chat, web
Communication customer rating56%
Quality of help rating61%
Votes for online help743
When this was last updatedWed Mar 03 2021 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number132200

Telstra Help Pages: What to Know

This is the Telstra help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Telstra's best customer help page or faq or forum, this is the best entry point according to 19,812 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (132200) which we show above. Sometimes when you dig through the various help topics and volumes on telstra.com.au, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Telstra agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Telstra: General Information

Telstra has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Telstra using 3 different media: phone, chat, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 132200 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Telstra.

Do Telstra and GetHuman work together?

GetHuman has no relationship with Telstra and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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