Sears Help Pages

Sears Customer FAQ, Forum, and Online Help Desk

Average time to fix: (99 hours)
Busiest time: 10:45am
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Recent Sears help topics searched

Item shows delivered and it was shipped to the wrong side of the country
My four year old Kenmore refrigerator is not working properly. Ice maker is not working...
Where is my order.? *******************
Hola,debido a esta coyontura sln precedente en todo el orbe,me pongo a su m*s humilde a...
My order was incorrect. I received a totally different item then what I ordered.
Necesito servicio para nevera urgente
I’m having trouble online finding a replacement for my through the wall air conditioner...
I'm looking for a specific product
On ******** I placed an order for facemasks. Paid in full. After ** calls to customer s...
Need to replace credit card
I discovered a Sears gift card for $*** that I never activated. When I attempted to act...
I have a compliant about the job done to my fridge by SEARS techs
Want to order airfare EA**** console humidifier honey oak * gallon water console
I had a yearly maintenance work done by Sears on Thurs. Apr. *th and when I mowed my gr...
How do I discontinued my water filter for my Kenmore refrigerator
keep sending out tech tore up my last washer * times my floor flooded needs gasket new...
I have a Kenmore model ***.******** microwave. The lights on the bottom (the ones that...
Get help with my issue

Sears Online Help at sears.com - Info & Stats

Help desk address
http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
10:45am
Average turnaround time
99
Rank amongst all ways to reach them
10
Other means of communication
phone, email, facebook, web, twitter
Communication customer rating
81%
Quality of help rating
65%
Votes for online help
668
When this was last updated
Fri May 22 2020 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number
800-479-5899

Sears Help Pages: What to Know

This is the Sears help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Sears's best customer help page or faq or forum, this is the best entry point according to 70,770 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-479-5899) which we show above. Sometimes when you dig through the various help topics and volumes on sears.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Sears agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Sears: General Information

Sears has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Sears using 5 different media: phone, email, facebook, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-479-5899 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Sears.

Do Sears and GetHuman work together?

GetHuman has no relationship with Sears and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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