Sears Help Pages

Sears Customer FAQ, Forum, and Online Help Desk

Sears Help @ sears.com
Customer Help
Average time to fix: (99 hours)
Busiest time: 3pm
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Recent Sears help topics searched

Need to buy a box of: ***" HEAVY DUTY STAPLES .*** ****** *AND A BOX OF...
I have a Kenmore front load washing machine and it is throwing an unrecognizable repair...
Order * ***********I just placed this order this morning. I just wanted to make sure t...
We bought a new refrigerator March ** last year Two months ago it went out we finally g...
Order shipped to wrong address
Shipping to wrong address. According to tracking has not left facility yet.
Needing the repair man to come back out to finish fixing my dishwasher. A part was in...
I was told to call *(***) ***-****.
Cant get a competent Sears service rep about a repair. On hold. Keep getting switched...
I wanted help with an old order. I need the receipts. It still has a warranty. I just n...
I have $** in shop your way rewards to spend. As of today$*.** will expire. I have trie...
My wife ordered a part for our dryer. They told us it would be here a week ago. Then...
My mother has been saving her gift cards and is trying to use them for an online purcha...
I ordered refrigerator water filters weeks ago, was notified that they had shipped, but...
I needed my ice machine repaired. I have a home policy so I paid the deductible on li...
I want my ice maker, which is under warranty fixed and been getting a two hour runaround
I cannot find information on my order I need to talk to a human

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Sears Online Help at sears.com - Info & Stats

Help desk addresshttp://www.sears.com/shc/s/nb_10153_12605_NB_CSHome
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3pm
Average turnaround time99
Rank amongst all ways to reach them10
Other means of communicationphone, email, facebook, web, twitter
Communication customer rating82%
Quality of help rating66%
Votes for online help669
When this was last updatedSat May 08 2021 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-479-5899

Sears Help Pages: What to Know

This is the Sears help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Sears's best customer help page or faq or forum, this is the best entry point according to 70,770 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-479-5899) which we show above. Sometimes when you dig through the various help topics and volumes on sears.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Sears agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Sears: General Information

Sears has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Sears using 5 different media: phone, email, facebook, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-479-5899 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Sears.

Do Sears and GetHuman work together?

GetHuman has no relationship with Sears and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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