Facebook Help Pages

Facebook Customer FAQ, Forum, and Online Help Desk

Average time to fix: (38 hours)
Busiest time: 2:30pm
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Recent Facebook help topics searched

I am trying to reset my password but the problem is l don't have access to the phone nu...
Please help me to open my account I forget password and I loss my sim
My account is disabled. I would like facebook to delete that disabled account and allo...
My newest Facebook account will not like me like, comment, post or send messages and is...
Our organization, *th Voice Music & Worship received a **** Misc. showing other income...
Somebody try to stolen my Facebook account, so now my account is blocked. I got email w...
Our business website is suddenly blocked from facebook. We've tried everything. We've s...
I've asked asked an asked you guys to close these fb accounts for identify theft fraud...
Hi, I'm Milan Brojcin. I have a problem with my facebook account. ********** My account...
I have got a new phone & the original account is not accessible as I do not use or have...
Restricted account , believe I have been hacked
My fb account hacked along with his email,and phone in possession of.the person who.ha...
I have multiple companies I am using Facebook ads for and the ads seem to be running on...
Hi sir my Facebook account has been disabled my Facebook name :Quennie Armish pls help...
My Facebook account has been disabled please help me to get back in my account
Dear sir my Facebook account name :*Quennie Armish account has been disabled please he...
I go on the Facebook app on my phone and it shows I have notifications but once I log o...
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Facebook Online Help at facebook.com - Info & Stats

Help desk address
https://www.facebook.com/help/?ref=contextual
Call-back available
NO
Department you interact with
Help Center
Help desk hours
24 hours, 7 days
What is the busiest time for help
2:30pm
Average turnaround time
38
Rank amongst all ways to reach them
2
Other means of communication
phone, web, email, chat
Communication customer rating
82%
Quality of help rating
47%
Votes for online help
7,264
When this was last updated
Wed Feb 19 2020 10:00:00 GMT+0000 (UTC)
Best phone number
650-543-4800

Facebook Help Pages: What to Know

This is the Facebook help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Facebook's best customer help page or faq or forum, this is the best entry point according to 1,275,102 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (650-543-4800) which we show above. Sometimes when you dig through the various help topics and volumes on facebook.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Facebook agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Facebook: General Information

Facebook has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Facebook using 4 different media: phone, web, email, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 650-543-4800 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Facebook.

Do Facebook and GetHuman work together?

GetHuman has no relationship with Facebook and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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