To make a voice or video call with Messenger, open the conversation with the person or group you want to reach. At the top of the chat, look for the phone icon for a voice call or the camera icon for a video call. Tap the one you want, and the call will begin if the other person accepts or if the call connects immediately, depending on their settings.
If you are using Messenger on a phone, make sure the app has permission to use your microphone and camera. On some devices, you may need to allow these permissions in the device settings before calls will work properly. If you are using Messenger on a computer, check that your microphone and camera are connected and selected correctly in the browser or app settings.
If the call does not start, check your internet connection, update the app, and confirm that the other person is available and has calling enabled. Some accounts, regions, or group chats may have limits on calling features.
If you are looking for account specific help or contact details, the current web page may show the best place to find them.