How do I contact Facebook Messenger customer service?
A:While Facebook and Facebook Messenger do have a main phone number, it's just a recording that says "Meta only offers online support". For assistance, the most effective method is to use Facebook's Help Center (watch our tutorial videos below).
Q:
Does Facebook Messenger offer 24 hour customer service?
A:Not by phone.But you can contact Facebook Messenger 24/7 using other methods.Below is a list of customer service channels and hours.
How to contact Facebook Messenger Customer Service
There are other ways to contact Facebook Messenger customer service besides the phone. Below we list them by medium, from most to least popular.
Report a problem using Facebook Messenger's app
Facebook customer service begins at their Help Center, which can be found via their app or website.
Open the Messenger app, on the bottom right corner there are three lines for a menu icon, tap those. Then press Settings, then select "Report a Problem". Select the option to include logs in your report. This will give their customer service team more details surrounding your issue. On the following screen type an explanation of what happened. Be as specific as possible and if you have any screenshots of the issue, click the image icon on the left and once you are done, press Submit. You should hear back from Facebook support in under 72 hours.
Report a problem on Facebook Messenger's website
Alternatively, you can access Facebook's Help Center via their website.
These steps closely mirror the process for reporting an issue or providing feedback via the app.
Get back into your Facebook Messenger account
To access Facebook Messenger customer service, you'll need to be logged in. If you're locked out due to a forgotten password, a disabled account, or even a hack, you won't be able to get help. Watch this video to understand how to get back in.
Getting locked out of Facebook Messenger can be stressful. Whether it's from a hack, lost password, or if you forgot your password, these steps will help you get your account back. If it's a simple password recovery, click the "Reset Password" link on the login screen. Facebook Messenger will send you an email to reset your password. If you don't see the email within 15 minutes, then send it again. If it's a bigger issue like a hacked account, go to facebook.com/hacked from a device you have used to access Facebook Messenger previously. Once on the page select "Someone else got into my account without my permission." Facebook will then take you through several steps to verify your identity before allowing you back into your account.
Facebook Messenger Customer Help Desk / Web Support
As a last, sometimes only, resort- Facebook Messenger customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with Facebook Messenger?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Facebook Messenger, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
Click the link above to get answers to just about any Facebook Messenger customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.
You came here to see Facebook Messenger's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Facebook Messenger agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Facebook Messenger anyways and help you with your issue. Over the last 18 months, 45,554 customers like you have come in search of a phone number for Facebook Messenger and helped us confirm they don't have one. Common reasons that people try to call Facebook Messenger customer support department include and other customer service issues. Rather than trying to call Facebook Messenger first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web. Unfortunately, right now Facebook Messenger doesn't have any phone numbers. It's not always clear what is the best way to talk to Facebook Messenger representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If Facebook Messenger Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Facebook Messenger, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Facebook Messenger customers like yourself.
GetHuman does not provide call center services or customer support operations for Facebook Messenger. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Facebook Messenger. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.