Citibank Help Pages

Citibank Customer FAQ, Forum, and Online Help Desk

Citibank Help @
Customer Help
Average time to fix: (3 hours)
Busiest time: 9:30am
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.

Recent Citibank help topics searched

Calling regarding government travel charge card
What is the timeframe for funds transfer to another bank done online ?
Checks were sent to my address with a letter stating “Thank you opening a new checking...
My loan office did a credit check and found that someone stole my identity using my SSN...
I received a call from Card Services offering me the COVID Debt Recovery. I was a littl...
I did a credit check and loan officer said I had outstanding balance with Citi and I do...
I got an letter in the mail stating that my refund check was cancelled, and I didn't re...
I need help in establishing a new Citibank account in Massaugua (Toronto area) of Canad...
My name is Nevadia M. Thornberry*My credit card number is **** **** **** *****I have tr...
I need to know "may I create an account and save exchange my UD dollars into TWD and sa...
Why haven't I gotten **** from you for settlement ending *-**-****?
My name is Lakech Jezequel. I am a Citi customer since years.*I am un American Original...
Transfer money to citibank.
I need to close my checking account.
hi, i can't do my instant transfer through online banking. it shows error "The followin...
I can't log into the system. Is there some sort of technical issue going on or did i fo...
fraud department flagged my account and I cannot use my car

Get help with my issue

Citibank Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9:30am
Average turnaround time3
Rank amongst all ways to reach them2
Other means of communicationphone, web, chat, twitter
Communication customer rating72%
Quality of help rating92%
Votes for online help226
When this was last updatedTue Feb 23 2021 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-374-9700

Citibank Help Pages: What to Know

This is the Citibank help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Citibank's best customer help page or faq or forum, this is the best entry point according to 93,786 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-374-9700) which we show above. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Citibank agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Citibank: General Information

Citibank has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Citibank using 4 different media: phone, web, chat, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-374-9700 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Citibank.

Do Citibank and GetHuman work together?

GetHuman has no relationship with Citibank and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!