Citibank Help Pages

Citibank Customer FAQ, Forum, and Online Help Desk

Citibank Help @ online.citibank.com
Customer Help
Average time to fix: (3 hours)
Busiest time: 2:30pm
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.

Recent Citibank help topics searched

tried to make a transaction online, it didn't go through, tried again - then got a text...
Name*Pepe Garza*Email******@***.com*Phone Number*(***) ********Type Your Query*Dear Sir...
Have RTGS reference & need to know originating branch of Citibank.*RTGS CITIR...
They never called me back, so I’m not sure this works.
I keep receiving messages from your branch and I don't own nor do I have an account wit...
I have complete payment for my citi bank credit card however it's not been updated as of now
My wallet was stolen. I had * credit cards in it. All but Citibank called me with inf...
I want too find out if a payment went threw and I have too ask a few other ?
I received this text yesterday and it seemed strange:*(CitiBank) We limited your accoun...
My account was closed due to inactivity I would like to get my account reopened so I ca...
F-Y-I-*I received the following text message at *:** am.**"Citibank"*We limited your ac...
my application is already approved. but I didn't get my citi card yet. how can I locate...
I accidentally made a late payment and was charged a late fee and was wondering if I co...
I just want to check if I still have existing credit card application on your record?*w...

Get help with my issue

Citibank Online Help at online.citibank.com - Info & Stats

Help desk addresshttps://online.citibank.com/US/JRS/portal/contactus.do?ID=ContactUsBanking
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2:30pm
Average turnaround time3
Rank amongst all ways to reach them2
Other means of communicationphone, web, chat, twitter
Communication customer rating76%
Quality of help rating88%
Votes for online help230
When this was last updatedTue May 17 2022 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-374-9700

Citibank Help Pages: What to Know

This is the Citibank help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Citibank's best customer help page or faq or forum, this is the best entry point according to 93,786 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-374-9700) which we show above. Sometimes when you dig through the various help topics and volumes on online.citibank.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Citibank agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Citibank: General Information

Citibank has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Citibank using 4 different media: phone, web, chat, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-374-9700 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Citibank.

Do Citibank and GetHuman work together?

GetHuman has no relationship with Citibank and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Citibank Contact Info

Other Company Help Desks

The Free, Easy Way to Move Services

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!