Citibank Help Pages

Citibank Customer FAQ, Forum, and Online Help Desk

Average time to fix: (3 hours)
Busiest time: 10:15am
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.
Tweet re: Dispute a ChargeTweet re: Replacement CardTweet re: Get Banking HelpTweet re: Account AccessTweet re: Make a PaymentHelp with something else

Recent Citibank help topics searched

I'm responding to update auto pay letter from citi bank
Verify authenticity of proof of funds for real estate purchase within Citibank account
Need to find nearest branch bank*office to Hudson Florida.
Best Buy card are*A Mistake while filling application
Macy's.paid bill and has not changed credit..URGENT.
Several years ago Citibank reported a $**.** bill to the credit agencies. That is the...
I am trying to communicate with a real person. VERY frustrating! I want to discuss a mi...
I was trying to withdraw Rs **** from Citibank ATM located at Marathon Futurex building...
Need to speak to representative regarding hold on my deposit
We introduce us Auth. Service Station*Basant Motors, ** Tolstoy lane connaught place Ne...
My email doesn't work and I haven't seen a detailed citibank bill in months. I just pa...
I am not getting my statement resulting in a late charge.
I want statement copies for **** mailed or emailed directly to me. I have tried unsuc...
I am not getting my statement, resulting in a late charge.
My Citi bank card was replaced with a new card and new number. I want to know if you h...
I need to get my incomtax updated on my pan cards. It was tds and not updated by bNk. I...
I made my costco citi card payment on december **th. My bank, USAA notified me a few da...
Get help with my issue

Citibank Online Help at online.citibank.com - Info & Stats

Help desk address
https://online.citibank.com/US/JRS/portal/contactus.do?ID=ContactUsBanking
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
10:15am
Average turnaround time
3
Rank amongst all ways to reach them
2
Other means of communication
phone, web, chat, twitter
Communication customer rating
71%
Quality of help rating
93%
Votes for online help
224
When this was last updated
Thu Feb 20 2020 08:00:00 GMT+0000 (UTC)
Best phone number
800-374-9700

Citibank Help Pages: What to Know

This is the Citibank help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Citibank's best customer help page or faq or forum, this is the best entry point according to 93,786 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-374-9700) which we show above. Sometimes when you dig through the various help topics and volumes on online.citibank.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Citibank agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Citibank: General Information

Citibank has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Citibank using 4 different media: phone, web, chat, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-374-9700 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Citibank.

Do Citibank and GetHuman work together?

GetHuman has no relationship with Citibank and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Citibank Contact Info

Other Company Help Desks

Bank of America Help PagesChase Help PagesHSBC (US) Help PagesT-Mobile Help PagesVerizon Help PagesWells Fargo Help PagesAmerican Airlines Help PagesCapital One Help Pages
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!