What should I do if I suspect fraudulent activity on my account?

If a person suspects fraudulent activity on their Citibank Australia account, it is imperative to act swiftly to protect their financial interests. First, the individual should carefully review recent transactions on their account statements to identify any that appear unauthorized or unfamiliar. Once they have pinpointed suspicious activity, it is crucial to document these transactions, including the dates, amounts, and any other relevant details that may be necessary for further investigation. Next, the person should consider taking immediate action by changing their online banking password and any security questions associated with their account. This precaution helps to secure access and reduce the risk of further unauthorized transactions. While it is not advisable to contact Citibank directly through this platform, it would be wise for the individual to refer to the Citibank Australia website for specific protocol and contact details they may need. They typically provide guidance on reporting fraudulent activity, including how to file a formal complaint or dispute. Additionally, monitoring one's account regularly and signing up for account alerts may enhance future security and provide early warning signs of suspicious activity. It is essential for customers to stay vigilant and proactive in safeguarding their accounts to avoid potential loss.