Citibank (Australia) Customer Service

Phone Number & Contact Info

Citibank (Australia)'s Best Phone Number

13 24 84
Calls Customer Service·Most popular Citibank (Australia) number
Q:

How do I talk to a live human at Citibank (Australia)?

A:Enter 00
Q:

Does Citibank (Australia) offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

Citibank (Australia) Customer Phone Numbers

Customer Service

+61 2 8225 0615
24 hours, 7 days · This is the overseas contact number (if you are in AU this is local so no extra charge) ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Citibank (Australia) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Enter 00

What are the hours and when should I call?

Citibank (Australia) operates the call center for this 13 24 84 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 55 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Citibank (Australia) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Citibank (Australia) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Citibank (Australia) is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 55 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call Citibank (Australia)

In summation, the best day to call Citibank (Australia) is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Citibank (Australia) staffs the call center well on Thursday.

Why Customers Call Citibank (Australia)

If you have time to do a bit of reading before you call Citibank (Australia), we recommend you read over some of our problem-specific articles.

What are the fees and charges associated with Citibank (Australia) accounts?

Citibank (Australia) offers a range of accounts each with their respective fees and charges. The specific fees and charges vary depending on the type of account. However, some common charges include monthly account service fees, transaction fees for ATM withdrawals and over-the-counter transactions, as well as fees for international transactions and transfers. Citibank also provides additional services like overdraft facilities, and associated fees may apply. It is important to note that Citibank may waive some fees or offer fee-free services under certain conditions or if you meet certain eligibility criteria. For detailed information about the fees and charges associated with specific accounts, please refer to the account-specific Terms and Conditions or contact Citibank's customer service for assistance.

What are the daily withdrawal limits for Citibank (Australia) ATMs?

At Citibank (Australia), the daily withdrawal limits for ATMs depend on the type of account you hold. For basic and savings accounts, the withdrawal limit is $2,000 per day. However, for Citibank Plus accounts, the limit is set at $5,000 per day. It's worth noting that these limits apply to funds withdrawn from Citibank (Australia) ATMs only. If you need to withdraw money from non-Citibank ATMs, additional fees may apply, and the withdrawal limits can vary depending on the ATM provider. To ensure a smooth banking experience, it's advisable to check your account type and associated withdrawal limits beforehand, enabling you to manage your finances conveniently and securely.

What security measures are in place to protect my Citibank (Australia) account?

At Citibank (Australia), we prioritize the security of our customers' accounts. We have established robust security measures to prevent unauthorized access and protect your personal information. Our online banking platforms are equipped with advanced encryption technology, ensuring that your data remains confidential during transmission. We also employ multi-factor authentication, requiring a unique combination of username, password, and additional authentication methods to verify account access. To detect any suspicious activity, we employ sophisticated monitoring systems that identify potential threats proactively. In addition, we offer around-the-clock fraud monitoring and have dedicated teams to investigate any reported incidents promptly. Rest assured, Citibank (Australia) continuously evaluates and enhances its security infrastructure to provide you with a safe and secure banking experience.

Top Citibank (Australia) customer service problems

Click the link above to get answers to just about any Citibank (Australia) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Citibank (Australia) Customer Service Contacts

There are of course other ways to contact Citibank (Australia) customer service besides the phone. Below we list the best ones, by medium.

Citibank (Australia) Customer Help Desk / Web Support

citibank.com.au - Customer Service
Online customer service support
As a last, sometimes only, resort- Citibank (Australia) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Citibank (Australia)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Citibank (Australia) agent. This phone number is Citibank (Australia)'s best phone number because 330 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 13 24 84 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Citibank (Australia) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Citibank (Australia) has 2 phone numbers. It's not always clear what is the best way to talk to Citibank (Australia) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Citibank (Australia). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Citibank (Australia). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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