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Home Depot Customer Service

Phone Number & Contact Info

Home Depot's Best Phone Number

800-466-3337
Toll-free·Calls Customer Service·Most popular Home Depot number
Q:

How do I talk to a live human at Home Depot?

A:Press 2
Q:

Does Home Depot offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat 9am-6pm, Sun noon-6pm EST. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

Home Depot Customer Phone Numbers

Online Ordering

800-430-3376
Toll-free · 24 hours, 7 days · For online ordering assistance · For major appliances, press 1. To place a new order, ask questions about online items, or ask questions about existing orders, press 2. For questions about your local Home Depot store, press 3. For a Home Depot credit card account, press 4.

Investor Relations

800-553-3199
Toll-free · 24 hours, 7 days · Press 7. · Tell me why you are calling today.

Billing

800-793-3768
Toll-free · 24 hours, 7 days · Press # at each prompt, ignoring messages. · Tell me why you are calling today.

Atlanta Store Support Center

770-433-8211
24 hours, 7 days · Select option for "Customer Care" · If you know the extension of the person or department, enter it now. For directions to the store, press 2. For employment info, press 3. For the customer care team, press 4. Dial by name directory, press 5.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Home Depot phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2
Below are some clips we've found from Home Depot's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Thank you for calling The Home Depot. This call may be recorded or used by Home Depot and its authorized vendors. I can help you check your order status.
Make order modifications, install services, and more.
To get you the right help, tell me why you're calling today."
Excerpt from a call with Home Depot
Wednesday, May 22, 2024 6:12 PM

They may ask you to say or enter information

"You can say things like help with installation services or check my order status."
Excerpt from a call with Home Depot
Sunday, March 24, 2024 2:05 PM

The first phone menu

"Thank you for calling The Home Depot. This call may be recorded or used by Home Depot and its authorized vendors. Tell me why you're calling today. Like, help with installation, credit card services, or what's my order status? So I can connect you to the right agent for help, please select from the following on your keypad. For credit card services, press five. For customer care, press six.
For in home services and installations, press one.
For help with new or existing orders, product questions, or help with our website, press two."
Excerpt from a call with Home Depot
Friday, March 22, 2024 2:03 AM

After you press 2

"For help with appliance orders, or quest I'll connect you with our online contact center. This call may be recorded or monitored quality purposes.
If you're calling about a major appliance press one.
To place a new order or for questions about an existing order or online products, press two."
Excerpt from a call with Home Depot
Sunday, March 24, 2024 7:23 PM

What are the hours and when should I call?

Home Depot operates the call center for this 800-466-3337 phone number Mon-Fri 8am-8pm, Sat 9am-6pm, Sun noon-6pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 279 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Home Depot phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Home Depot staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Home Depot is Sunday. The most busy day to call is Tuesday, which averages 239% more phone calls by comparison. Again, this is based on a sample of 279 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Home Depot

In summation, the best day to call Home Depot is Wednesday.

Why Customers Call Home Depot

If you have time to do a bit of reading before you call Home Depot, we recommend you read over some of our problem-specific articles.

What is Home Depot Credit?

Home Depot Credit refers to the various credit options provided by Home Depot, a leading home improvement retailer. It enables customers to finance their purchases and manage their expenses effectively. Home Depot offers two main types of credit: the Home Depot Consumer Credit Card and the Home Depot Project Loan. The Consumer Credit Card allows customers to take advantage of special financing promotions and discounts on eligible purchases. It offers flexibility in terms of payment options and provides exclusive cardholder benefits. On the other hand, the Project Loan is a line of credit specifically designed for larger projects, offering fixed monthly payments and extended repayment terms. Both credit options aim to provide customers with affordable solutions to complete their home improvement projects and make purchases more convenient and accessible.

Is It Possible to Merge Two Home Depot Accounts?

Unfortunately, Home Depot does not allow accounts to be merged; however, there is a workaround that customers can take to consolidate purchases under one account number. By deciding which account will be used, the account holder can add users to that profile for purchases, then pay off and close the unused account. Users can be added as purchasers or admins depending on the level of authority the account holder wishes to give.

How Do I Unlock My Home Depot Account?

Go to the Home Depot website and click Log In if you've lost access to your account. Login using your email address and password. If you are unable to log in, click Forgot Password. Enter your email address. Enter your phone number. Select the Text Me a Reset button. You'll receive a security code on your phone. Type it into the box and click Submit Request.

Top Home Depot customer service problems

Click the link above to get answers to just about any Home Depot customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Home Depot, and their purpose. Are any of these similar to the reason you are trying to call?
Unclear purpose: ""
- From a call lasting 2m 32s , Mar 31, 2024 2:09 PM
Seeking employment: "I'm calling to inquire about job opportunities at Home Depot."
- From a call lasting 5m 9s , Mar 30, 2024 7:58 PM
Feedback on conversation with boss: "I will talk to the boss."
- From a call lasting 2m 30s , Mar 30, 2024 7:24 PM
Requesting callback for WellCare: "You will call."
- From a call lasting 3m 24s , Mar 30, 2024 1:40 PM
Technical support request: "I need help with my Internet."
- From a call lasting 2m 41s , Mar 29, 2024 7:11 PM
Issue with new device: "I'm having trouble with my new tablet phone."
- From a call lasting 2m 8s , Mar 24, 2024 2:30 PM
Job inquiry: "I'm looking for a job."
- From a call lasting 5m 54s , Mar 24, 2024 2:21 PM
Audio issues: "Can you hear me?"
- From a call lasting 3m 37s , Mar 24, 2024 2:05 PM
Job inquiry: "I got job."
- From a call lasting 3m 7s , Mar 9, 2024 8:07 PM
Defective fridge replacement: "I want to have a new fridge replaced due to factory defect after waiting for a month."
- From a call lasting 9m 37s , Feb 22, 2024 7:05 PM

More Home Depot Customer Service Contacts

There are of course other ways to contact Home Depot customer service besides the phone. Below we list the best ones, by medium.

Home Depot Customer Service Live Chat

homedepot.com - Customer Service
Enter name and start live chat
homedepot.com - Customer Service
Enter name then click "Start Chat"
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Home Depot provides this option.

Home Depot Customer Help Desk / Web Support

homedepot.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Home Depot customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Home Depot's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Home Depot agent. This phone number is Home Depot's best phone number because 57,798 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-466-3337 include Cancel Order, Refund an Order, Appointment Setup, Find an Item, Store Feedback and other customer service issues. The Home Depot call center that you call into has employees from Georgia, Arizona, Utah and is open Mon-Fri 8am-8pm, Sat 9am-6pm, Sun noon-6pm ET according to customers. In total, Home Depot has 5 phone numbers. It's not always clear what is the best way to talk to Home Depot representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Home Depot. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Home Depot. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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