A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat 9am-6pm, Sun noon-6pm EST.The least busy day is Sunday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 12 minutes and 51 seconds.The longest hold times are on Thursday, and the shortest are on Sunday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · For online ordering assistance · For major appliances, press 1. To place a new order, ask questions about online items, or ask questions about existing orders, press 2. For questions about your local Home Depot store, press 3. For a Home Depot credit card account, press 4. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press # at each prompt, ignoring messages. · Tell me why you are calling today. · Free tools available: Talk for me, Skip the wait, Schedule my call
24 hours, 7 days · Select option for "Customer Care" · If you know the extension of the person or department, enter it now. For directions to the store, press 2. For employment info, press 3. For the customer care team, press 4. Dial by name directory, press 5.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Home Depot below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Home Depot phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Below are some clips we've found from Home Depot's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling The Home Depot. This call may be recorded or used by Home Depot and its authorized vendors.
I can help you check your order status.
Make order modifications, install services, and more.
To get you the right help, tell me why you're calling today."
Excerpt from a call with Home Depot
Wednesday, May 22, 2024 6:12 PM
They may ask you to say or enter information
"You can say things like help with installation services or check my order status."
Excerpt from a call with Home Depot
Wednesday, June 12, 2024 3:10 AM
The first phone menu
"Thank you for calling The Home Depot. This call may be recorded or used by Home Depot and its authorized vendors.
Tell me why you're calling today. Like, help with installation, credit card services, or what's my order status?
So I can connect you to the right agent for help, please select from the following on your keypad.
For credit card services, press five. For customer care, press six.
For in home services and installations, press one.
For help with new or existing orders, product questions, or help with our website, press two."
Excerpt from a call with Home Depot
Friday, March 22, 2024 2:03 AM
After you press 2
"For help with appliance orders, or quest I'll connect you with our online contact center.
This call may be recorded or monitored quality purposes.
If you're calling about a major appliance press one.
To place a new order or for questions about an existing order or online products, press two."
Excerpt from a call with Home Depot
Sunday, March 24, 2024 7:23 PM
What are the hours and when should I call?
Home Depot operates the call center for this 800-466-3337 phone number Mon-Fri 8am-8pm, Sat 9am-6pm, Sun noon-6pm ET.The short answer is that you should call on a Sunday.This observation and the following section are based on analysis of a sample set of 615 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Home Depot call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Home Depot phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Home Depot staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Home Depot is Sunday.The most busy day to call is Tuesday, which averages 435% more phone calls by comparison.Again, this is based on a sample of 615 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Sunday.The longest wait in the queue on average occurs on Thursday, which is 50290% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Home Depot is Sunday.In this case, it's a no-brainer. Sunday is not only the least busy day for calling this Home Depot number, but it is also the day with the shortest hold times.
When you call the customer service phone number for Home Depot, you hear a brief music jingle before being greeted by an automated messaging system. It thanks you for calling, informs you that the call may be recorded and used by Home Depot and its authorized vendors, and then offers a Spanish language option (press 9). Alternative language options are always appreciated as they increase caller accessibility!
After these opening statements, the automated messaging system asks how it can assist you today and offers two verbal selections:
"Help with installation services"
"Check my order status"
If you don’t make a verbal selection, the system will restate and/or briefly expand on the aforementioned options, mentioning that it can help with order management, installation services, and making order modifications. If no verbal selection is made, the system will provide a standard phone menu. I wish it had offered this option from the beginning, as voice-activated systems can be notoriously unreliable.
The keypad phone menu is as follows:
Press 1 for in-home services and installation
Press 2 for help with new or existing orders, product questions, or assistance with their website
Press 3 for appliance orders or questions about appliances
Press 4 for Home Depot protection plans
Press 5 for credit card services
Press 6 for customer care
If no selection is made, the phone menu will automatically repeat. (This might be nitpicky, but it would be helpful to have a keypad option to repeat the menu.) Interestingly, keypad selections are not accepted until after two cycles of waiting out the voice-activated feature. This is particularly frustrating for those who, like me, would prefer to avoid the issues commonly associated with these systems.
I selected option 5 for credit card services and was able to navigate to a representative, who was very helpful and provided the information I needed. Overall, I had a quality experience!
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Home Depot
If you have time to do a bit of reading before you call Home Depot, we recommend you read over some of our problem-specific articles.
Home Depot Credit refers to the various credit options provided by Home Depot, a leading home improvement retailer. It enables customers to finance their purchases and manage their expenses effectively. Home Depot offers two main types of credit: the Home Depot Consumer Credit Card and the Home Depot Project Loan. The Consumer Credit Card allows customers to take advantage of special financing promotions and discounts on eligible purchases. It offers flexibility in terms of payment options and provides exclusive cardholder benefits. On the other hand, the Project Loan is a line of credit specifically designed for larger projects, offering fixed monthly payments and extended repayment terms. Both credit options aim to provide customers with affordable solutions to complete their home improvement projects and make purchases more convenient and accessible.
Unfortunately, Home Depot does not allow accounts to be merged; however, there is a workaround that customers can take to consolidate purchases under one account number. By deciding which account will be used, the account holder can add users to that profile for purchases, then pay off and close the unused account. Users can be added as purchasers or admins depending on the level of authority the account holder wishes to give.
Go to the Home Depot website and click Log In if you've lost access to your account. Login using your email address and password. If you are unable to log in, click Forgot Password. Enter your email address. Enter your phone number. Select the Text Me a Reset button. You'll receive a security code on your phone. Type it into the box and click Submit Request.
Click the link above to get answers to just about any Home Depot customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Home Depot, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting store contact: "Can you patch me into that store, Ponderay, Idaho?"
- From a call lasting 7m 45s , Dec 17, 2024 8:42 PM
Refund inquiry: "I'm calling for a refund for an item that has not arrived."
- From a call lasting 2m 23s , Dec 6, 2024 8:17 PM
Information about why customers call Home Depot is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Home Depot provides this option.
As a last, sometimes only, resort- Home Depot customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Home Depot's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Home Depot agent. This phone number is Home Depot's best phone number because 57,798 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-466-3337 include Store Feedback, Cancel Order, Refund an Order, Appointment Setup, Find an Item and other customer service issues. The Home Depot call center that you call into has employees from Georgia, Arizona, Utah and is open Mon-Fri 8am-8pm, Sat 9am-6pm, Sun noon-6pm ET according to customers. In total, Home Depot has 5 phone numbers. It's not always clear what is the best way to talk to Home Depot representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Home Depot. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Home Depot. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
