Citibank Customer Service Issues

Subject: Complaint Regarding Citi Bank Account Opening Process Dear Customer Service, I am writing to express my disappointment with the recent experience I had while opening my Citi bank account through WNS. I specifically selected Citi bank over other options because I was informed by the WNS executive that it offered a zero balance option for a lifetime, which was crucial for me as a middle-class salaried person. However, I have now been faced with unexpected and unmanageable low-maintenance charges. This goes against what was promised to me during the account opening process. I am now seeking a refund of the deducted fees as this situation feels deceptive and unfair. I urge Citi bank to uphold its commitment to providing a zero balance account option as initially stated. Failure to do so may result in further action, including filing a complaint with the Reserve Bank of India. I trust that this matter will be addressed promptly and look forward to a resolution. Thank you for your attention. Sincerely, B. Dadial

I work in the computer department and recently bought a Panini Vision X check scanner for a remote worker. Before I go set it up, I need to clarify the installation process. Can you outline the setup steps for me? Will the software come with the required drivers for the device? Do we need to reach out to Citibank to finish the installation? Could you provide a technical support number to call if needed during installation? Our organization, Urban Health Plan, is based in the Bronx, NY.

Hi, my name is Barbara P. Dixon, and I have a Citibank reward card ending in [redacted]. I've been a cardholder with Citi for 18 years, always paying the full bill monthly. Recently, I had unauthorized charges on my old card, and Citi issued me a new one. Unfortunately, I forgot to update my new card number for bill payments, causing a late payment and deactivation of my current card. I rectified the payment issue through online banking, with confirmation from my bank, but it's not reflected in Citibank yet. I'm confused about why my card was deactivated without notice, especially as a long-standing customer. I'm eager to have my card reactivated promptly. Thank you, Barbara P. Dixon.

I received an email on August 7 stating that my new card would arrive on August 18. I have yet to receive it. I am currently unable to make any transactions as the new card number is needed to access my account, which is quite frustrating. I found an email from yesterday in my junk mail folder from GetHuman. Please be aware that the only phone number option available is for North America (+1...). I am located in Senegal, and my phone number is +[redacted]93.

I'm experiencing difficulty accessing my account. Despite contacting customer service three times and speaking with representatives in India or the Philippines, I've faced challenges in effectively communicating my issue. Requesting a supervisor located in the USA yielded no results. I stated that I would refrain from making any payments until contacted by a U.S. authority figure. This occurred both last week and yesterday. While I have been a loyal customer with both your company and a local branch in Highland, CA, I appreciate the service provided. I understand the cost-efficiency of outsourcing to India and the Philippines; however, I am in need of assistance. Thank you, Roy Freeman.

I am Yusuf Mohammed from Bristow Helicopters Nig in Lagos, Nigeria. Despite working with the organization for over 20 years, Citibank has not been releasing my salary for the past 8 years. They claim my name is tagged as a terrorist, which is impossible as I have a clean record. My children are suffering as I cannot pay their school fees due to this issue. I urge Citibank Nigeria to rectify this situation promptly so I can access my hard-earned salary and support my family. It is unjust to treat me this way when I have done nothing wrong. I hope for a swift resolution to this distressing matter.

I am writing on behalf of a friend who needs assistance with transferring funds from Citibanamex in Mexico. After falling victim to scams totaling $15,[redacted], they are hesitant to pay another $15,[redacted] to access their funds. They are seeking a way to either receive a debit card to use in the USA or access part of their funds. Despite the account being credited for over 6 months, they are unable to access it or receive any interest. Additionally, a lawyer trying to help resolve the issue in Mexico was held hostage for 2 months until a ransom was paid. Seeking assistance from Citibanamex or Citigroup in English to resolve this matter is crucial. Any help or information would be greatly appreciated before contacting our U.S. Senator. Thank you for your attention to this matter.

My name is Lesli R., and my husband is Timothy R. We own two Citi cards, one a Diamond MC and the other for Costco. Recently, we made $[redacted] payments on each card to reduce our balances, but surprisingly, our credit limits were decreased instead of increased. This unexpected change has negatively affected our credit scores, jeopardizing our plans to purchase a home. Despite stable employment for my husband as a truck driver throughout the pandemic, our credit limit reduction is hindering our ability to qualify. We are uncertain why this happened and are seeking assistance to either reverse this decision or halt any further decreases if we continue to make payments. Our goal is to improve our credit standing in order to proceed with our plans to relocate.

I need assistance with a failed money transfer from a bank in Sweden. The recipient did not receive the funds, and they seem to be frozen. Please contact me at +[redacted]8 to resolve this issue involving $10,[redacted] USD. I would appreciate if the amount could be resent to my bank in Sweden. You can also reach me via email. Thank you. - G. Andersson

Hello from Hof, Germany. As an American currently living in Hof with my family, I want to address an issue I've been facing with Citibank. I've been a loyal Citibank member for over 45 years, but on July 8, [redacted], I encountered a problem with my online account being blocked when I tried to make a payment. Despite reaching out through various channels like mail, phone, email, chat, and feedback, I have not received assistance from Citibank to unblock my account. Today I got a reminder for my $[redacted].02 payment due on November 8, [redacted]. I find it frustrating that Citibank can send payment reminders via email but hasn't reached out to help resolve my account issue. It seems unusual for a company to make it challenging for customers to pay their bills.

Dear Customer Service, I recently discovered that my account ending in [redacted] was frozen in May without my knowledge. This occurred after I reported my debit card stolen and received a replacement. Unfortunately, due to health issues from a stroke, I was unable to access my register to track some checks I had written. As a result, I missed an automatic withdrawal by Marin Sanitary Service, leading to an unexpected charge for nonsufficient funds on 06/02/20, despite having over $[redacted],[redacted] in my account. I have tried to address this issue with Citibank previously by sending letters to Sioux Falls, N.Dak, but did not receive any response. I finally had the matter rectified during visits to the local bank in August, although the NSF charge was not addressed at that time. As a loyal customer, I kindly request a refund for the erroneous charge. Sincerely, Marianne M. M.

I'm in need of assistance! I've been a long-time customer of Citi and have always had positive experiences with their customer service. However, today has been frustrating. After four calls, one ended abruptly leading me to have to call back multiple times. Instead of speaking to a person, I'm encountering a robotic system that isn't helpful in guiding me on where to click online to pay my bill. I just want a simple answer and a human touch. If I can't get this basic help, I may have to reconsider my relationship with CITIBANK and possibly look elsewhere to manage my account. It's essential for me to speak directly with an agent to address my question on online bill payment. Could someone reach out to me with the necessary information, or should I start considering closing my account with Citi?

My identity has been stolen, and someone used my social security number to put me on their maxed-out credit card, damaging my credit history. I never use credit, and this unauthorized card is the only item showing on my credit report. I had this issue resolved over two years ago after a three-hour dispute call with a supervisor. I demand immediate removal from this unknown account, as I have never had a Citibank credit card or any credit card in my entire life. I have never utilized credit for any transactions, but now I am unable to do so because someone else fraudulently used my personal information. Please contact me at [redacted] promptly. Thank you. Sincerely, E.C.

I have been using the credit card ending in [redacted] for 27 years. I have tried contacting customer care since August 20, [redacted], but have not been successful. I am requesting Citibank to provide me with details of the settlement, including the breakdown of the waiver given. Due to the moratorium, I could not make payments for September and October [redacted] and have been receiving daily calls about it. I would like my reward points to be used against my outstanding balance and would appreciate a one-time settlement amount that includes the outstanding balance, waiver of interest, and the card unblocked. My name is K. Mahalingam, and my contact number is [redacted].

I believe my debit card was compromised as $[redacted] was fraudulently taken from my account. I filed a dispute on October 15 and was informed that a temporary credit would be applied during the investigation. Unfortunately, I have yet to see this credit and my funds have not been restored. Despite completing all the necessary identity verification steps and submitting required documents, I am unable to reach a resolution with customer service. Every time I try to contact them, I am either put on hold indefinitely or disconnected. Even supervisors have not been able to assist me. Strangely, I am unable to log into my online account to check for any messages relating to my concerns. This situation is causing me anxiety and I fear for the security of my funds without access to my account or proper assistance from customer service.

I would like to report a fraudulent transaction on my credit card ending in [redacted] that occurred yesterday at 5:57 pm. I did not authorize this payment, and the transaction was made without my OTP/PIN verification. I have already contacted Customer Care services and blocked my card. My reference number is I-[redacted]/12. I have been a card member for nearly 20 years and have never experienced fraud like this before. Please assist in stopping the settlement of this disputed transaction. Your help in this critical situation is greatly appreciated. Thank you. - SKB

On August 30, CHARGESWIPE made four unauthorized $10 charges to my account. I contacted Citi immediately requesting to block the account, but they took no action. After two attempts, Citi requested additional information via mail, which I promptly sent explaining my lack of familiarity with Chargeswipe and the absence of any transaction on that date. Despite this, Citi now claims they never received the information and closed the case. The quality of customer service I received is highly disappointing. This experience amounts to fraudulent behavior on their part.

Dear Sir/Madam, I am contacting you regarding an issue I experienced with your bank's credit card services. Last year, a representative convinced me to sign up for a credit card, but after receiving it, I found no added benefits. Following this, I contacted customer service to cancel the card. Despite assurances that the cancellation was processed, I was shocked to receive a payment reminder for a due amount on a canceled card. I promptly contacted customer care on 10th October to address this discrepancy. The representative's suggestion to order a new card and use reward points to pay was unhelpful, considering I had already canceled the card. I have since canceled the card a second time and will not accept charges for services I did not use. I urge you to rectify this error caused by your staff's oversight. Please refer to the following details for the canceled credit card: Name: Bhuvneshwari DOB: 15 Dec [redacted] Phone Number: [redacted] Address: Basware India Pvt Ltd, DLF Building, IT Park Chandigarh, PIN [redacted] Last four digits of credit card: [redacted] Sincerely, Bhuvneshwari

My name is Roxanna L. On May 19, [redacted], I discovered that my sister had opened an account with Citibank in my name and mobile deposited my IRS refund check for $4,[redacted].00 without my knowledge. Despite reporting the theft to Citibank, the Federal Trade Commission, and filing a police report, I have faced difficulties getting my money back. Citibank conducted an investigation but has failed to provide a resolution or assistance, leaving me frustrated. I believe Citibank shares responsibility for this fraud due to allowing the account to be opened with an expired ID and facilitating the deposit. I have made multiple calls to Citibank, only to be met with unhelpful responses or being disconnected. Without any progress, I am considering escalating the issue to the Consumer Financial Protection Bureau. I urge Citibank to address this matter promptly. Sincerely, Roxanna L. [redacted].

I submitted $[redacted] online to my Citibank Visa account, but it doesn't reflect on Citibank's records. I'm frustrated with the use of overseas operators at Citibank. The language barrier made it hard to communicate, and I was even disconnected by a U.S. operator I was explaining my issue to. The wait time for assistance from the AVP and the chat bot is excessive and often unproductive. I find it concerning that they request credit card numbers or Social Security numbers for verification, given the rise in hacking incidents at major institutions. It's a security risk to disclose these details over the phone, so I refuse to do so.