Citibank Customer Service Issues

I have attempted to reach out several times, but I have been waiting on hold for hours without any luck in speaking to a representative. There have been unauthorized transactions on my account. Although I initially tried using live chat and was directed to call, my calls aren't being answered either. On April 25th, I noticed a charge of $12.99 from HOTSPOTSHIELD COM for a premium membership, which I had canceled on March 15th. Despite contacting them and sharing feedback for a refund, they haven't reimbursed me. Even after multiple emails, the company still hasn't taken action. It seems many others are facing similar fraudulent charges from this organization. While the monetary loss concerns me, my priority is ensuring this doesn't occur again. I need to address this unauthorized debit card charge but struggle to reach anyone for assistance.

I'm currently in Brazil due to the pandemic and faced an issue with my Citi Priority account. Whenever I withdraw money using my debit card from an ATM, a fee is charged, but it's included in the total amount, making it unclear. After attempting to contact Citi, I was informed by a non-US representative that they couldn't locate the fee. Despite this, I was still charged [redacted] reais for withdrawing [redacted] reais. Subsequent attempts to reach a US representative failed as I was kept on hold for 45 minutes without speaking to anyone. I anticipate needing more funds, but I shouldn't have to pay additional fees to access my own money. I never encountered this problem when withdrawing money from ATMs in Europe in the past.

I have been trying to get in touch with NTB Credit Cards Customer Service for a week. I believe Citibank handles NTB credit card services. Despite sending multiple emails, I have not received a response. Due to the ongoing pandemic, I understand delays, but I am in need of help as my financial situation has been impacted. On March 13, [redacted], I applied for a credit card to purchase tires at NTB with a 12-month no interest offer. I incurred a late charge mistakenly, impacting my credit score. The late fee was waived, and the card has been paid off with no pending balance since. The tires were my only purchase with this card. I am currently refinancing my home for extra funds during the Covid-19 crisis. However, the remaining late payment on my credit report is affecting my ability to secure a favorable interest rate. I kindly request NTB to consider removing this late payment from my credit report as a goodwill gesture. This action would greatly help me and my family during these challenging times. My mortgage company requires a letter from NTB confirming the request to remove this late payment from my credit history.

Subject: Request for Renewal of Medical Claim Insurance under Good Health Policy Dear City Bank Credit Card Division, I am writing to bring to your attention the renewal of my medical claim insurance under your Good Health Policy scheme, associated with my credit card No. 4[redacted] 5[redacted] in the name of Surendra Kumar. In previous years, you have efficiently renewed the policy, debiting the premium from my account and charging the service fee. However, this year I have not received any communication from either your office or the New India Assurance Co. Ltd regarding the renewal. I kindly request your prompt action in ensuring the renewal of my medical insurance policy and would appreciate receiving an update at your earliest convenience. Thank you for your attention to this matter. Yours faithfully, Surendra Kumar B-23, Cosy Apartment, Sector 9, Rohini, Delhi-[redacted] Mobile: [redacted] Email: [redacted]

I am currently waiting for the annual distribution from my IRA-CD that was scheduled to be sent to me on 4/25/[redacted]. However, after not receiving it, I reached out to the IRA department on 5/7/[redacted]. The first customer service representative I spoke to mentioned that the funds were supposed to be released on 4/23/[redacted]. She initiated a request for the check to be released and also for notification via email or phone once it was done. Despite this, on 5/19/[redacted], with no check or email in sight, I called again. The customer service rep at that time mentioned my previous call on 5/7 and indicated the status as "pending/processing." Subsequently, on 5/20/[redacted], when I attempted to speak with a Supervisor, I was unable to as none were available after waiting for 10 minutes. As of 5/26/[redacted], without any check, email, or updates, Supervisor J. did not provide a specific reason for the delay, only stating they were within the expected timeframe of 10-15 days. However, I expressed my concern as it has exceeded 30 days without any resolution, especially considering that last year's payment arrived prior to 4/25/[redacted]. I am frustrated with the lack of detailed information from the customer representatives and Supervisor J. regarding this delay in my annual disbursement. I have attempted to provide my email address and phone number multiple times for contact without success.

On April 28, [redacted], I sent checks totaling $[redacted].10 as a deposit to the Whittier, CA [redacted] branch. Unfortunately, the office closed, and the mailbox at the Whittwood mall cannot be accessed by anyone as no one has the key. This situation is jeopardizing my deposit since it is stuck in the mailbox. Recently, on May 26, [redacted], I spoke with Dave, who now works at the Whittier [redacted] branch. He informed me that nobody has the key to the Whittwood [redacted] Citibank location. Dave assured me that he would check the mailbox on May 27, [redacted], but I have not received any updates from him regarding the status of my letter. I can be reached at [redacted] after 12 noon daily to resolve this matter promptly. I expect a resolution as there were several checks included in that deposit, and I cannot afford to have them reissued or stopped. Failure to address this matter by Monday, June 1, [redacted], will result in me seeking assistance from the News Media. It is essential that the bank retrieves the mail promptly to avoid any further issues.

I made a booking with Cancelon on 8/29/19 for the Hotel Grand Bristol in Zoagli, Italy, from 7/1/20 to 7/5/20, totaling $[redacted]. According to the cancellation policy, cancelling before May 21, [redacted], would incur a $[redacted] cancellation fee. I cancelled online on 4/1/20 and was instructed to contact the hotel for a refund. However, the hotel informed me that payments are received after the guest's stay, advising me to seek the refund through Cancelon. Despite my efforts and concerns due to Covid, Cancelon has failed to refund me. My dispute with CITI was declined, and after my branch's intervention, I was asked to provide additional proof of following the cancellation policy. I have sent all necessary documentation via certified mail and am disappointed by the lack of customer service and the inability to reach the dispute center for assistance, especially given my loyalty as a long-term customer.

Hello, I wanted to share my recent experience at the bank. A few weeks ago, I emptied my safe deposit box and attempted to return the keys. I was informed that both keys needed to be returned together to avoid a $25.00 charge per key. Despite my efforts to return the keys, it was unsuccessful. When I visited the bank today, the manager took my driver's license and bank card to check if I owed any money to the bank, causing a delay. This made me frustrated as all I wanted to do was return the keys. Despite being a loyal customer of Citibank for over 35 years, I felt the service could have been handled more efficiently. I left feeling disappointed with the ordeal. Thank you.

I opened a Citibank card on October 24, [redacted]. After missing three payments, I called on April 27, [redacted], to bring my account up to date and set up autopay with my checking account. The representative verified the routing number during the call. I then went on a trip and didn't think about it until I saw my closed and charged off account on my credit report. Citibank claimed they sent the payment request to my bank, but my bank stated they never received it. After contacting Citibank again, it was revealed that the bank account number was entered incorrectly during the request. I never received any notification from Citibank about this issue. I am willing to pay the outstanding amount in full if Citibank removes the charge off from my credit report, as this was due to their error and my account would have remained current otherwise.

Last August, I accepted a promotional offer from The Wall Street Journal to try their online paper for one month for only one dollar. I was informed that if I did not cancel, I would be charged the full subscription price. After noticing the monthly charge of $38.99 for the last nine months, totaling nearly $[redacted], I canceled my subscription which I believe I was enrolled in without my consent. I lack evidence but feel I was unfairly charged. Despite speaking to customer service, they were unable to assist in refunding the charges. As a senior citizen on a fixed income, I find this expense burdensome. I was advised to contact my credit card company for help. This situation seems more than an isolated incident. Can someone offer me guidance on how to proceed in resolving this issue?

I need assistance. I do not have a Citibank account, so accessing online chat is not an option for me. Since [redacted], I have been receiving monthly child support checks from Citibank Makati on behalf of the International Disbursement Team in Australia. The payments are ordered by DHS Child Support PGM International Team L14360 in Melbourne. Unfortunately, I have not received any checks since February. When trying to contact Citibank branches in the Philippines, they request a 16-digit number which I do not possess. I am seeking help to trace the status of my missing checks, as Australia has confirmed that the funds were sent to Citibank Makati. For assistance, please locate the Citibank branch that received my checks and provide their contact information. I can be reached via email at [redacted] or at [redacted]1 (cellphone) or [redacted] (landline). Your help is greatly appreciated.

I have been attempting to settle a remaining balance on a closed credit card account for weeks. Unfortunately, every phone number I dial leads me to an automated system that does not acknowledge the account number. Despite my efforts, I can't reach a live representative as the system requires an account number or social security number, which it doesn't recognize. I have spent roughly 50 hours trying to resolve this issue to no avail. The customer care number provided on my card redirects me to a call center where the staff couldn't assist me and advised contacting the Probate Department. However, even after multiple attempts, I am unable to seek assistance without the account number or social security number, receiving an automated response stating the information is unrecognized. I am eager to converse with someone who comprehends my situation, as the current call center does not grasp the complexity of my predicament.

I hold three Citibank cards: the Mercury Visa Card, Shell Visa Card, and Citi Reward Master Card. Unauthorized transactions have occurred on my cards since September [redacted], including charges from Lazada, Paymaya Add Money, and Globe. Despite replacing the cards due to suspected hacking, unauthorized charges continued. I have reached out to Citibank agents by phone and emailed my concerns to [redacted] In June, I requested the cancellation of Shell and Citi Reward cards, but I have still been charged on card ending in [redacted], which I never received a replacement for. Recently, I was asked to pay P15,[redacted].00 for this unknown charge on card [redacted]. I have only kept the Mercury card for now. I am puzzled as my cards were blocked in February or March [redacted] due to the pandemic and I have not used them since. I am seeking clarification on these unauthorized transactions and hope Citibank can address my concerns promptly. Thank you.

My name is George James, and I have a Citi credit card ending in [redacted]. According to my Citi account summary, on 07/06 SR* Palm Beach Research charged me $[redacted] for a newsletter. After speaking with Johanna at Palm Beach Research, I asked for a refund due to the lack of supporting data for the "tech royalty" companies promise. Unfortunately, my refund request was denied. To my surprise, on 07/07, Johanna billed me another $[redacted] without authorization. I have communicated my refusal of this second billing to Johanna via email. Please disregard the $[redacted] charge on 07/07.

I'd like to provide an update on the issues I've been facing with my Citi Rewards/MasterCard. In June and July, I asked for the card to be blocked due to unauthorized transactions. However, Citibank failed to block it and continued to send me statements, charging me for balance conversions and finance fees. Similarly, with my Shell card, I requested a block due to unauthorized transactions. Even though an agent promised a replacement card, I never received one. The billing statement showed finance charges, despite my balance conversion being fully paid in May [redacted]. I am still dealing with unresolved unauthorized transactions, like the Paymaya charge from May 27, [redacted], and multiple Globe transactions. Despite my requests, an agent failed to block my card in July [redacted]. I hope Citibank can assist me in resolving these issues as I am frustrated with these ongoing problems.

I am having difficulty reaching a live representative from the credit card department at Citibank because I do not have an account with them. Recently, I was denied a Costco credit card and would like to discuss my credit scores with a customer service agent. Here are my current credit scores: Expedia and TransUnion show [redacted] (good), Wells Fargo's FICO score is [redacted] (excellent), while Experian reports [redacted] (fair) due to a duplicate collection record deducting [redacted] points. Despite improvements in my credit, including credit limit increases with Wells Fargo and approvals for a credit card and car loan with Chase Bank, I am puzzled by the Costco card denial. I manage my credit responsibly, pay my balances in full monthly, and only make purchases within my means. My interest in the Costco card is mainly for the rewards, not to accumulate debt. Could you assist me in understanding this situation better? Thank you, L. A.

Subject: Follow-Up on CIT[redacted]88 Claim Dear Sir/Madam, I have been attempting for over a month to secure a Hold Harmless document from my bank, CHASE BANK, to send the necessary information to Citi Bank for the release of funds. I am seeking updates on the current status of Case CIT[redacted]88 and clarification on the specifics required for the Hold Harmless Letter. The only contact details I have for reaching out to CitiBank are an incorrect EMAIL ADDRESS: IRU.USCCBCITI.COM and a Fax Number [redacted] for sending the HOLD HARMLESS to the Incident Reporting Unit (IRU). Could you please provide any relevant information on the case or direct me to the appropriate department at CITIBANK handling this claim? Your assistance in this matter would be greatly appreciated. Thank you, J. Davidson

I have been attempting for over a month to obtain a Hold Harmless letter from my bank, Chase Bank, to forward the required information to Citibank regarding the release of funds from a wire transfer that was part of a fraudulent scam. I am seeking details on the current status of this case (CIT[redacted]88) and what is specifically needed for the Hold Harmless Letter. The only contact information I have for Citibank is an invalid email address, IRU.USCCBCITI.COM, and a fax number [redacted] given to submit the Hold Harmless to the Incident Reporting Unit (IRU). Any information on this case or the Citibank department handling it would be greatly appreciated. Thank you. - J. Davidson

I mistakenly used the wrong Citi card to purchase groceries. Due to an arm paralysis, I struggled at the self-checkout in a rush during closing time, inadvertently using a high-interest rate card without a purchase promotion. I urgently need Citi to transfer the charge to my correct card with the promotion. Customer Service mentioned contacting the escalations department for assistance. Can someone provide me with the direct number to reach this department? Thank you.

I need Citibank to transfer a charge from one card to another. The charge was mistakenly placed on the wrong card with a high interest rate due to a mix-up while shopping with a recently paralyzed arm. I would like the charge moved to the correct card that has a purchase promotion to avoid high fees. Customer Service advised me to contact the escalations department for assistance. Can someone provide me with a direct number for the escalations department? Thank you.