Citibank Customer Service Issues

I need to arrange my Citibank bill payments via phone due to hearing impairment. I plan to discontinue internet service on March 5, [redacted], and struggle to hear conversations on the phone. I came across a webpage (www.[redacted]-numbers.net) listing Citibank's Customer Service Number as 1.[redacted] and discovered an outdated version of the Transfer Money menu for phone bill payment. I am seeking assistance to locate the most recent Transfer Money and Bill Payment Menu for Citibank's PHONE BANKING service. Any guidance on where to find this information would be greatly appreciated. Thank you.

I made an overpayment of $[redacted].94 to my account due to a hacking incident with my bill pay service at the beginning of the month. Despite submitting the necessary forms to Citi on the 14th, I have not received my refund. Every time I contact them, I receive conflicting responses and no resolution. They assured me I should have received the refund on the 6th day within the 3-5 business days processing time, but have not. This delay is frustrating, and I feel like I am being avoided and given excuses. I want my money returned promptly. The payment from my bank to Citi only took one business day, yet it has been over 8 days for the refund. When can I expect to have my money returned? I am concerned about any potential interest deductions. If this issue persists, I will consider closing my account. Please confirm a resolution via email.

I am reaching out on behalf of my mother, Patricia A. Johnson, whose account number is 5[redacted] 2[redacted]. I hold power of attorney for her. The account has been compromised, and despite six months of attempts to resolve this issue, no progress has been made. My 92-year-old mother, Patricia, did not authorize the disputed charges on her card. Unfortunately, the investigation department has been unhelpful, with varying representatives closing the case prematurely. The disputed charges were all made from scanned images of the back of her card, yet she is being held accountable due to the card physically being in her possession. I am seeking assistance or guidance on how to speak with a designated individual regarding this matter. Seeking resolution before pursuing legal action as advised by legal counsel. Thank you. - Patricia S.

I disputed a charge from a hearing aid company due to misinformation and a delay in canceling my order. The company canceled the charge after my request, following concerns about bush fires in Australia causing delays. Despite providing email correspondence and evidence from their website stating a "no-risk guarantee," I have not received a resolution or been given the opportunity to submit documentation for the dispute. After noticing charges related to the dispute on my statement, I am disappointed in the lack of customer service I have encountered, especially after being a loyal customer with over four years and $[redacted],[redacted] spent on my AAdvantage Citi Bank credit card. I am considering closing my account if this matter is not addressed promptly by a manager.

The Citibank fraud detection systems placed a hard hold on my account due to suspicious activity detected in March. I understand the need for security measures during this crisis, but this hold has left me with no access to my money at a time when I can't work. I have verified that there is no actual suspicious activity, and it seems to be a precautionary measure because my account is newly opened. Despite my cleared check, I urgently need access to my funds to manage my financial situation. I appreciate any help with resolving this issue. Thank you.

I am inquiring about my $[redacted].75 check that has not been credited to my account yet. I sent the check on 3-19-20 to finalize my account. If this matter is not resolved promptly and any late fees are imposed, I will involve my attorney. I closed my account after mailing the check and have proof of sending it. My name is Ronald K. and my card ends in [redacted]. Your system confirmed receipt of the check on the 19th. Please address this promptly to avoid any legal action.

I cancelled a cruise on February 20th, and according to the contract, I should only lose $[redacted] per person if I cancelled by March 13th. However, the cruise company charged me the full amount. After disputing the charge with Citi cards, the entire amount was put back on my card, totaling $19,[redacted].30. I have documentation proving my cancellation before the penalty fee should escalate beyond the deposit. I have been trying to resolve this since late February and need the $19,[redacted].30 removed from my bill promptly. I insist that I am not liable for this charge and Citibank has not contacted me to discuss the issue despite my efforts.

I recently discovered that my Citibank Double Cash credit card number was stolen. I quickly locked the card once I noticed a suspicious charge. I've been attempting to contact Citibank to report the situation and request a new card. Unfortunately, I've had no success so far. I've tried calling multiple times and stayed on hold for hours with no response. Each time I attempted to reach out online, I encountered an error. The Citibank app wasn't helpful either, as the automated system kept looping without directing me to a representative, repeatedly saying, "Looks like a mistake on my part, how can I help you?" It has been frustrating trying to resolve this issue.

Good day, I am a Citibank ready credit user. My name is Luh Gede Preniti Suseni. City Reward Credit Card: 4[redacted] 7[redacted] Ready Credit Card: [redacted] I would like to inquire about 3 matters: 1. Postponement of installment payments due to the impact of the coronavirus. Is this possible? I am asking because my workplace is temporarily closed for the next 3 months in April - May - June [redacted]. I plan to resume payments when work operations resume. If it is possible, what are the conditions? 2. I want to deactivate and stop using the additional card facility with number [redacted] due to the high annual fee that I find expensive. 3. I am unable to use the old pin number and would like to request a new one.

I noticed that various charges like interest, CST, GST, etc., were applied to EMI loan without my request. It’s confusing why these charges are being added for immediate payments when no loan was requested. I’ve called to address this and filed a complaint. My name is Ramesh and you can reach me at [redacted], or through my email at [redacted] I’m eagerly awaiting a response as many similar complaints have been made. Until this is resolved, I have stopped using the card. It feels like cheating to impose charges and create a loan without customer consent, especially when I make prompt repayments. Looking forward to a positive resolution. Ramesh.

I made reservations for 11 people on Southwest Airlines for a trip on March 25th, totaling $[redacted].56. I canceled the reservations due to the Coronavirus as advised and emailed them for a refund on March 13. However, they refused to issue a cash refund and only offered a credit. Despite requesting a cash refund, they insisted on providing credit which I am unable to use. I urgently need the money now, but they were unhelpful and even hung up on me after stating that a credit was the only option. The situation is frustrating as I was expecting a refund as per guidelines suggesting cash refunds due to the ongoing pandemic.

I spent over 4 hours on the phone today, most of it on hold, trying to register my XOM card for online payments. I attempted to enter my information directly, but it did not work. After waiting around [redacted] minutes each time, I spoke to a live customer service representative twice, but unfortunately, they couldn't hear me. If the issue is related to COVID-19, I suggest increasing staffing to handle the demand, rather than keeping customers on hold indefinitely.

I am currently seeking to verify an existing bank account and the available funds within it to deposit a personal check with CitiBank. I have called their customer service line five times today, but each time I have been placed on hold for hours without receiving a response, forcing me to hang up in frustration. I urgently need these funds deposited and accessible in my account as I have no money available for basic necessities. I am worried about potential fees if the check bounces due to insufficient funds. I am in desperate need of assistance and hope to resolve this issue promptly to provide for my children. It is crucial that I speak with someone from Citi Bank's customer service as soon as possible.

I need to confirm the validity and available balance of my bank account before depositing a personal check from work. I am concerned about potential fees and charges if the check bounces due to insufficient funds. It is crucial for me to address this promptly to avoid additional fees and ensure I am rightfully compensated for my work. I urgently need assistance with this matter to prevent any financial setbacks.

I recently contacted an agent regarding a replacement debit card and updating my account with the correct phone numbers. During the call, I provided both my current cell phone number and my granddaughter Lucy's number for account management. The agent assured Lucy the numbers were updated, but today I faced an issue where alerts were sent to my old phone number, requesting a verification code. This has left me frustrated. I request immediate resolution of this matter. My phone number is [redacted] and Lucy's is [redacted]. Lucy manages my accounts due to my hearing impairment, so it's vital to update these details promptly. Thank you.

Hello, I would like to address case #D-[redacted]19. We have been notified of a $[redacted].00 charge for a defective steam carpet cleaner. Despite providing all requested information promptly to the fraud department, we were informed that the time limit for the claim had expired due to inaction by the credit card company. We kindly request the removal of these charges due to the credit card company's inaction. If not resolved, we will consider closing the account and cease communication with the credit card company. We will also contest any collection agency accounts due to the bank's inaction. Please note that the faulty machine is still available for pickup. Thank you, Homer H.

Subject: Assistance Needed with Monthly Pension Payment to Lebanon Hello, I am currently receiving my monthly pension payment from MSA France through your institution. The last payment I received was in November [redacted]. After requesting a change to wired transfer, the payment was mistakenly sent in Lebanese pounds instead of the desired method via Western Union. The delivery of the payment letters from your end has been unreliable, sometimes taking over a month or not arriving at all. I am reaching out to explore alternative secure delivery options such as email, SMS, WhatsApp, or others, for receiving payment credentials, as the cash is handed over upon passport verification. I am willing to provide any necessary supporting documents that MSA may require. Despite addressing my concerns to MSA, there has been no response on their part. I appreciate your prompt assistance in resolving this matter. Respectfully, Eliane D. (Jean D.'s wife)

I received my March statement today for the CitiBusiness Select Mastercard under John R Lythgoe DDS. The first four charges are unfamiliar to me and my wife, who are the only ones using this card. These charges come from unknown sources located in NJ, NC, and VT. Upon calling the number listed on the card and waiting 1 1/2 hours to speak with a service representative, I was informed that because it is a business card, the representative could not assist me with disputing these unauthorized charges. I was swiftly transferred "internally" to the appropriate department without being able to ask further questions. I have been on hold for an additional two hours and am becoming increasingly frustrated. I am seeking guidance on the most efficient way to proceed with disputing these charges.

Hello everyone, I am seeking assistance with recent charges on my Citibank card. In November, I unintentionally left AED [redacted] due on my du recharge before losing my Dubai phone in December. Upon returning to Dubai last week, I reactivated my SIM card and was surprised to receive a text from Citibank about an AED [redacted].32 charge, which was explained to be late fees from the du expenditure. I visited the Wafi branch where a representative, Ms. Poonam, suggested contacting customer service for assistance. However, when calling, I was redirected to collections due to the status of my account. I urgently request the reversal of the erroneous charge given the circumstances and inquire about settling the AED [redacted] debt promptly as I am leaving for Canada soon. Your help in resolving this matter is greatly appreciated. Thank you, Martin L. Dubai: +[redacted] 55 [redacted] Canada: +1 [redacted]

Citi Bank placed a hold on my account due to a fraud alert on January 26th, [redacted], and has now closed my account on March 6th, [redacted]. I also have a savings account with them. I recently received a bank statement after three months. I need to contact the fraud detection department tomorrow, but due to the current coronavirus situation, I am unable to reach anyone. I cannot access or transfer my funds, and I have bills to pay. With no work due to the virus, I am in urgent need of the over $1,[redacted] in my account. How can I resolve this issue and access my funds?