Citibank Customer Service Issues

I made a monthly credit card payment of [redacted].98 on 25/11/[redacted] online. During the payment process, the standing instruction option was not available, so I paid the minimum amount directly through my debit card online. However, on 10/12/[redacted], the same amount of [redacted].98 was debited again from my debit card, showing as due to standing instruction. I urgently need this amount to be refunded to my debit card since I already made the payment for the same amount twice to my credit card, resulting in an unnecessary double payment.

I am looking for information about SP Madrid & Associates. I want to know if the credit card that is currently unsettled has been acquired by Collectius Philippines. SP Madrid & Associates have requested payment and mentioned that the account has been acquired by Collectius Philippines. I want to verify this to dispel any doubts I have after reading conflicting information online. I just want to ensure that our payment will indeed be resolved. Thank you.

I made an online check deposit for $[redacted] on Friday the 20th. However, the check is currently on hold, and the funds are being disbursed slowly. Despite speaking with 4 representatives, none of them could provide a clear explanation for the delay. The first representative claimed the money would be available instantly, the second mentioned it would be accessible on the 21st, the third stated it would be disbursed on the 24th and 25th, and the fourth speculated it could be due to "unsatisfactory money habits." I am still puzzled as to why the funds I deposited are not reflecting in my account.

Hello, I had requested to close my credit card last month and paid off the complete outstanding amount. Despite assurances from your executives that my card was closed and I wouldn't receive any further bill statements, I have received a statement with interest added. I contacted [redacted]84 to report my lost card and close the account; however, I was assured by your representatives that the card was permanently closed. Even the gentleman who called to collect the outstanding amount confirmed that the account was closed. I find this situation very frustrating, and I feel the need to escalate this matter to higher authorities. I refuse to pay any more outstanding amounts. If I do not receive a response within 24 hours, I will send a letter to the head office and RBI. I know the card was blocked a while ago, and I require confirmation via email that the account is closed. I do not want to receive any more statements and need a final bill showing 'zero outstanding'. For further discussions, please feel free to reach me at the number below. Regards, Narendra [redacted]

I have been a loyal Citibank customer for many years. I recently explained the circumstances that led to a missed payment and requested an interest charge waiver, which unfortunately was denied. Despite consistently making payments, I haven't received any incentives for timely payments. I have appealed twice for the waiver, and this final attempt is crucial. I am even considering canceling my card to avoid future complications. I contacted customer service by phone, and after being told to expect a return call by 7 pm, I am anxious about the outcome. I hope Citibank can be more understanding and not so rigid about the $60 charge and accumulating interest. I wonder if Citibank is resorting to aggressive tactics, especially towards a responsible customer like me.

I would like to understand why I keep receiving a statement each month requesting a payment of $0.24. I have sent numerous letters inquiring about this matter but have not received a response. During a previous call, I spoke with a lady from the support team and explained that I lost my Citibank password, user ID, and secret word when I got a new cell phone months ago. Since then, I have been receiving statements without clarification. I even sent back my credit card via certified mail and have not heard back. I am disappointed with the lack of support from Citibank. Can someone please address this issue and provide an explanation for these charges? Thank you.

I have attempted to reach a customer service representative by calling four different numbers, but I have only encountered automated systems that cannot address my specific issue. Despite my best efforts, I have been unable to speak with a human who can assist me with the problem I am facing regarding my ordered appliances not being installed due to back orders. Unfortunately, Home Depot has reported my account balance to the credit bureau, affecting my credit score. They are recommending a payment to improve the balance on the card. The close margin between the approved amount and the existing balance is a concern. I simply wanted my appliances to be installed without these complications with my credit report.

I have been experiencing account issues for nearly two weeks, and despite multiple attempts to seek assistance by calling, I have not received any resolution. As a single parent relying solely on my work income, I am facing financial strain. After setting up a direct deposit on 12/27/[redacted], my funds did not reflect in my Citibank account. Citibank referred me back to my employer, who issued me a paper check that I subsequently electronically deposited via the mobile app on 1/2/20. However, my account has been blocked since then, preventing me from accessing my funds or account information. Each phone call results in prolonged wait times, with representatives attributing the block to the deposited check. I am reaching my breaking point and considering legal action if this issue persists.

I had an issue with a charge on my account recently. After speaking with customer service, they recommended closing my current account and issuing a new card. I followed their advice and now have a new account ending in [redacted] under the name J.A. MACK. Although I initially thought the charge was incorrect, after conducting my own investigation, I realized it was valid. I have scheduled a payment for the amount of $[redacted].00 to address it. Therefore, there's no need to proceed with the inquiry or dispute. Could you please send me an email confirming the details mentioned above? Thank you.

I paid my Costco Citi card bill on December 25th. USAA, my bank, informed me later that there was a system glitch causing my payment not to go through, despite having enough funds. They refunded the fees on their end and advised me to contact you. After speaking to a representative who assured me there wouldn't be a fee, I was surprised to see a returned check fee on my account two days later. I was then told to wait until after the 10th to dispute it. Today, when I called, the representative was rushed, kept cutting me off, and didn't seem to hear my concerns. She mentioned there was nothing she could do. I am extremely frustrated and would like to have the fee reversed.

Dear Sir, I am receiving reminders from CITI Bank for a payment of RS 45,[redacted].00, but I am not obligated to pay them. Please close my credit card immediately. I require confirmation that my credit card has been closed as I do not wish to continue using it due to unnecessary charges. I believe the increase in the amount owed from Rs 24,[redacted] to Rs 45,[redacted] is unjustified as I have not used the card at all. I refuse to pay any amount to CITI Bank due to the incorrect statements they are sending me. Please cease all charges on my credit card for me to consider making any payment. Additionally, I am experiencing issues logging into my account with the username: anilkumarsingh1000. I demand immediate action on closing my credit card and removing the charges. Thank you, Anil S.

I received the email below on behalf of Citibank, New York. Please see the email and advise me. Thanks. From: CITIBANK INTERNATIONAL NEW YORK Address: 87-11 Queens Boulevard, Elmhurst, NY [redacted] OUR REF: CTBNYUS/BBU From the desk of Mr. Harry Benjamin, DIRECTOR OF FUNDS CLEARANCE UNIT. Email: [redacted] To the Fund Beneficiary, Payment Release Instruction from Federal Reserve Bank of New York We have received confirmation advice to disburse your payment of Ten Million Three Hundred Thousand United States Dollars (US$10.3M) on behalf of the International Monetary Fund Organization, World Bank, United Nations Organization, and the Federal Reserve Bank of America. You have been issued with necessary reference numbers for the release of your funds within the next 96hrs. Please contact Citibank in New York promptly and provide the requested information for the processing of your payment. Your cooperation is appreciated. Kind regards, Mr. Harry Benjamin DIRECTOR OF FUNDS CLEARANCE UNIT CITIBANK NEW YORK

Dear Sir, I made a purchase with the merchant "Light in The Box" on November 5, [redacted], for $[redacted].71 (order # [redacted][redacted]) but had to cancel due to finding it cheaper elsewhere. The merchant canceled the item, yet Citibank claims the charge was never canceled after four months. Despite providing proof of cancellation, Citibank insists I still owe the money. This situation is frustrating as the merchant confirmed the cancellation but I am being pursued for payment. I urge you to investigate this matter to resolve the issue promptly.

I applied for a credit card on January 15, [redacted]; however, to date, I have not received any status update regarding my application with the number [redacted]3. The salesperson has also not responded despite several days passing. It seems as though Citibank is not addressing my application promptly, leading me to believe the salesperson may be delaying the process by simply collecting documents for show. Please provide me with an update on the status of my credit card application. You can reply here or contact me at the number provided. Thank you. Regards, Shiv.

I would like to address an issue with my Citi savings account. I opened the account in August [redacted] with a $25 deposit. It was not incurring any fees and was earning interest. However, on Jan 02, [redacted], Citi deducted a monthly service fee of $30, causing insufficient funds in my account. Subsequently, Citi levied a $34 charge for insufficient funds and blocked my account. I then deposited $[redacted], but Citi still charged me another $30 monthly service fee on Feb 3. I am requesting a full refund of the total fees amounting to $94.00, and I would like to close my account.

Citibank contacted me recently to arrange delivery of my credit card. Unfortunately, I was out for a few hours this morning and missed the mailman's visit. I would like to request another delivery attempt this Monday to my unit. My name is Edgardo N Mendoza, and I reside at Urban Decahomes Hampton, Isabel Building 9, 4th Floor Unit [redacted], Buhay na Tubig, Imus Cavite. Thank you for your assistance in this matter.

I'm currently traveling in Southeast Asia and stuck in a remote area in Sideman, Bali. Last week, in Malang, Java, I mistakenly inserted my Citibank Visa card into an ATM. The machine locked up, keeping my card and directing me to contact the bank. I visited the branch office where an officer managed to retrieve my card the following day. After signing documents, providing a copy of my passport, and witnessing a photo of the card being returned to me, the officer assured me the card was unblocked. I just want to confirm if the card, ending in [redacted], with security code [redacted], has indeed been unblocked. My name is Steven M., and I reside in Hancock, Maine. Thank you.

Hello, my name is Qinmin Z. I am seeking assistance with disputing charges on my Citi credit card. I attempted to contact Citi's customer service, and I was informed that the case had already been closed, requiring me to repay the funds. However, I never received notification of the case closure until I called them. Citi requested documentary evidence to support my claim of not making those purchases. Regrettably, it has been a while, and I no longer possess any proof. They also mentioned verifying my signature on receipts, which I provided, but I have not received a response. Due to these circumstances, I am seeking further guidance. I apologize for any language barriers, and appreciate your understanding. If you require any additional information, please contact me via email at [redacted] or phone at [redacted]. Thank you for your assistance.

Hello, I have a query regarding Citibank Global Transfer. When I attempt to add my Citibank account recipient in Poland, an error is displayed, highlighting the account number. This number belongs to my Citibank account in Poland. Interestingly, I can view my Polish account through the US system by setting up the View option, but I encounter errors when trying to add the same account as a transfer recipient. Polish account numbers typically consist of 24 digits with 2 additional preceding digits, totaling 26 digits without the IBAN standard prefix "PL." I seek assistance as I am unable to initiate transfers from the US to Poland using the highlighted account number. Could you please provide me with the appropriate contact number for assistance? Thank you, Mariusz K.

I have a Citi Bank Drivers Edge Card that I've held for about 20 years with a credit limit of $24,[redacted]. Last year, I maxed out the rewards at $[redacted] in June, and decided to apply for a Citi Double Cash Card with a credit limit of $5,[redacted]. I've attempted to raise the Double Cash card limit to $15,[redacted] with no success, as it has been increased only to $6,[redacted]. Now, I have a total credit limit of $30,[redacted] between the two cards. My goal is to decrease the Drivers Edge card limit to $15,[redacted] and increase the Double Cash card limit to $15,[redacted] to maintain the total credit limit. However, I am unsure how to proceed as they are managed by different departments. I understand that I need to reduce the Drivers Edge card limit before requesting an increase on the Double Cash card. I want assurance that the limits will adjust accordingly. I have exemplary payment history and an authorized user on both accounts. How can I proceed with this adjustment?