Citibank Customer Service Issues

I kindly request Citibank to contact me as soon as possible regarding the issue I experienced today. Unfortunately, I had a disappointing interaction with a customer service representative earlier. I've been trying to reach a representative for an extended period without success. I am frustrated with the lack of accessibility and the unprofessional behavior I encountered. I am seeking a refund for the $34 overdraft fee. The unclear charging process with PayPal is also concerning. I urge Citibank to address this matter promptly. I hope to resolve these issues and regain trust in your services. Thank you.

I was notified by Citibank of possible fraudulent activity on my ATT Universal Card in July [redacted]. I have had this account since [redacted] before Citibank started managing it in [redacted]. Throughout the years, I have diligently made all payments on time, utilizing autopay from my bank account and having a password set up to enhance security. However, when contacting Citibank customer service to address the issue, they initially refused to provide details regarding the suspected fraud, despite me providing the correct password. It was only in September [redacted], after receiving a letter with another passcode, that I was able to speak with them. Surprisingly, there were no fraudulent charges on the account. Nevertheless, Citibank declined a $[redacted] purchase for a replacement phone, citing missing charges from July [redacted] to whitepages.com. Despite my attempts to reach out through certified mail and providing necessary documentation for identity verification, Citibank has been unresponsive and uncooperative. I am now considering closing the bank account linked to the autopay due to the credit card closure and the lack of assistance from Citibank to make necessary changes to the payment method.

On June 14, [redacted], I purchased chairs from a company that promised delivery by July 4, then July 14. After not receiving them, I was assured a refund by August 15. Despite text messages on August 26 requesting my credit card number over a private line, I declined. Following a dispute with Citi Bank, the vendor provided a receipt with a Visa card number (not a match), different details, and a mattress return instead of chairs. Citi mistakenly sided with the vendor despite my evidence. Despite multiple attempts and hours on calls and chats, Citi remains unhelpful, requesting the same information repeatedly. After many attempts to escalate and even being hung up on, I am still struggling to resolve this $[redacted] dispute.

Subject: Concerns with Customer Service To Whom It May Concern, I am reaching out in writing after facing issues with your 1-[redacted] number, causing me frustration and wasted time. Despite my notifications since July about my father, Jerry T. Bohmann, passing away, it seems your records are not updated. I have provided various documents regarding his and his late wife Elke Bohmann's passing. I am currently working on obtaining a formal death certificate for Elke, who passed away in [redacted], to fulfill your requirements. I believe the account was aware of Jerry's passing, as his credit card was not deducted as usual starting from July. The process was different, and I faced difficulties reaching someone through the provided toll-free number. This coincided with receiving calls and letters from what I initially thought was a fake collection agency, which turned out to be legitimate. As a customer since [redacted] with a longstanding good payment history, I felt mistreated by these actions. I hope for improvements in your customer service, as I still have accounts to handle due to the ongoing probate process. I look forward to more positive interactions in the future. Best Regards, Jill B. Davis (Bohmann) Executor of Jerry T. Bohmann's Estate

Good morning, My name is Nobile Gianfranco and I live in Bolivia. I need to send my Proof of Life document to a PO BOX, but there are no assistance offices here. The POST OFFICE, DHL, and other shipping offices do not accept deliveries to a PO BOX, even though I explained the importance of my document. Due to phone line issues, I can only use WhatsApp and do not have specific contacts to reach out to for help. I have asked multiple times for an alternative address to send my document, but I keep getting told that the PO BOX is the only option. I am reaching out to see if you can help me solve this issue. Looking forward to a prompt response. Thank you for your assistance. Regards, Nobile Gianfranco

I need assistance regarding an email I received from Mexico Grand Hotels regarding a prepaid stay in June [redacted]. They are requesting my bank account information for a refund of $[redacted] due to the hotel closure during Covid. I am hesitant to share my account details (CC#4[redacted] 3[redacted]) without review. The hotel insists on a wire transfer but won't accommodate my concerns. What are your thoughts on this situation and the safety of providing this information? - Hal H., [redacted] Email from April Saavedra on Oct 29, [redacted]: Good Morning Mr. Huffsmith, I hope you are well. Regarding your refund, we tried to process it but faced issues with the card payment. We can refund you faster via a bank account if you provide the necessary details. Here is the information required for the refund: Bank: ABA: Swift: City: Account #: Bank Address: My Address: Name: Email: Amount: Please verify the details carefully to avoid any corrections charges. If you have further questions, feel free to contact me. ☺

Dear Sir, I am Gurpreet Kalkat and I have never used a credit card before. A few months ago, a representative visited my office and provided me with a credit card, assuring me that it was completely free of charge. Despite my inquiries about potential fees, I was told there would be none. Recently, I received a message requesting Rs.[redacted] payment for the card, which I have not even activated. I kindly ask for the charges to be waived and the card to be canceled. The last four digits of the credit card are [redacted]. I have been unemployed for the past three months. I hope for a positive response. Regards, Gurpreet Kalkat

To Whom It May Concern, I have been a victim of a data breach since [redacted] and [redacted]. In [redacted], due to being an identity theft victim, I had to close all accounts. I disputed numerous transactions in Nevada and California bank accounts involving my travel credit cards such as the World Elite Mastercard and Citi AAdvantage cards between [redacted] and [redacted]. This action was necessary following a data breach originating from China and/or India. Citi Bank merged my cards and bank account without my consent. Despite reporting the issues to a FDIC bank in Nevada and Solana Beach, California, they mishandled my complaints, claiming I was accountable for the incorrect balances even after notifying them about the fraud. Enterprise Solutions failed to rectify the breaches and missing funds from my accounts, causing financial distress. I request the removal of the balances from my credit report dating back to 2[redacted]. Even though I closed my cards, I wish to resume business with Citi Bank and seek understanding as a victim of identity theft. I hope they acknowledge the judicial findings concerning my innocence. Kindly nullify the balances, marking them as paid, and address the misuse of my travel points and passport. Immediate action is needed to void the passport and rectify the driver's license misuse. I have experienced hardships resulting from these incidents, including loss of employment. Your prompt assistance is highly appreciated. Sincerely, Ms. Tracy Lee Fannin

My name is Teresa Morelos, and I hold a Sears Citi credit card. I've always been diligent with my payments, and during the recent store closures, I mailed my payment for November. However, despite having proof of the payment via check #[redacted] for $[redacted].00 on 11/9/[redacted], I've received messages stating my payment was not received. I've attempted to resolve this by speaking with someone but have only encountered automated responses. Even Citibank was unable to assist me. Do I need to escalate this with a formal complaint? Looking forward to a prompt resolution.

I am requesting a new debit card for my account number [redacted]. The previous card was sent to my Mumbai address, but I couldn't receive it as I am temporarily staying in Faridabad, Haryana. I ask for the new card to be sent to the Citibank branch in Faridabad for me to collect. I tried calling numerous times but was unable to speak with a representative to explain this. Your assistance would be greatly appreciated. Best regards, Rakesh G. Account number: [redacted] Phone: [redacted]

I am looking to confirm the status of my loan application submitted to iMoney last Friday. The agent confirmed my qualification and mentioned that Citibank would reach out to me within 74 hours. This financial assistance is crucial for my son's education and to boost our meat and vegetable business. My name is Roldan S. Monencilla Jr. Your prompt attention to my loan application matter is greatly appreciated. Thank you and God bless.

I have a Citicard linked to my Meijer account. When I attempt to contact the number provided on my statement, 1-[redacted], I am unable to speak to a live person as the system is fully automated. Yesterday, I attempted to use my card three times, but each time it was either invalid or denied. Tomorrow, a $[redacted] payment will be made towards my balance. I am seeking a prompt resolution and require a reachable contact number where I can speak with a representative. My contact number is [redacted].

I encountered an issue with my CITI Platinum Card where a couple of online purchases were declined due to a $47 overdue payment. Despite mailing the check 10 days ago, there seems to be a delay with the USPS. When I contacted customer service and asked to speak with a supervisor, the one I spoke to was unhelpful and focused on quoting 'policy.' When I requested to escalate further, he claimed there was no one above him to transfer my call to, which seemed unconvincing. I expressed my frustration as a long-time customer with a history of significant transactions of over 30+ years amounting to $[redacted],[redacted]. This situation is leading me to consider switching to a different card company if this issue is not resolved promptly.

I applied for the Citi Diamond Preferred Mastercard on December 17, [redacted], and was approved with a credit line. Despite this, I have yet to receive the card in the mail as of today, December 29, [redacted]. Yesterday, December 28th, I received a letter regarding suspicious transactions on my Mastercard ending in [redacted] and was instructed to call 1-[redacted]. When I contacted them, they transferred me to the Fraud division at [redacted]. Unfortunately, during both of my calls, they hung up on me because they were unfamiliar with using video phone relay for deaf customers like myself. I am frustrated with how my calls were handled. Additionally, this morning, I received an email from Citibank promoting the benefits of using my card, which I found ironic.

I am frustrated because Citibank refuses to cash a personal check from my father at their local branches, despite providing identification. Can Citibank provide a valid reason for not honoring a small Christmas gift check between family members? Claiming it is to prevent fraud seems unreasonable. Can they explain where the risk lies in this situation? Why won't Citibank cash their own checks, including cashier's checks?

We need assistance with disputing unauthorized charges on our Citibank card. Despite our efforts to communicate our issue, we have not received a resolution from Citibank. The company in question charged us without permission after using our card to reserve a moving truck. They failed to discuss pricing beforehand and made errors during the move that they then charged us for. Citibank requested supporting documents for stopping the payment, and promised to arbitrate the situation within nine months. However, we have faced difficulties in getting a clear answer despite three phone calls to Citibank. Each time, the call got disconnected or we were transferred to another department. With only two weeks left until the deadline, we are feeling frustrated and anxious about the lack of progress. We are seeking guidance on how to effectively resolve this matter. Thank you for your attention and assistance.

I recently opened an account with Citi online banking, expecting easy and secure banking. However, I encountered trouble when I mistakenly entered the wrong PIN at an ATM causing the account to lock. After verifying my identity with customer service, I regained access. Unfortunately, I now face issues logging into the Citi mobile app. Neither the passcode I created nor my fingerprint authentication is working, despite multiple attempts. This has been ongoing for a few days and is becoming frustrating. Can anyone advise on what might be causing this and offer assistance? Thank you.

Due to personal reasons, I decided to cancel my Costco account and Citibank credit cards. I was assured by Costco that I would receive a $60.00 refund, which was credited to my now inactive Credit Card (#[redacted][redacted]). After discussing my situation with Jess in an online chatroom, he mentioned that the refund would be transferred to my long-standing bank account used for Citibank payments. However, it has been days and I haven't seen the deposit in my checking account ending in [redacted]. I am wondering if the transaction is still pending or if I should initiate it again. Please contact me via email instead of phone due to my age-related hearing issues.

My husband and I have been living in my deceased mother-in-law's home for 7 years. Unfortunately, she didn't leave a will, so the mortgage company wouldn't transfer the home into our name despite our efforts. The property in question is owned by Citi Bank, which purchased it from Shell Point Mortgage. We are willing to vacate the property; we just need some assistance. I am inquiring about the "cash for keys" option I have heard of. Any help on this matter would be greatly appreciated. Thank you.

Dear Team, Yesterday, I checked my CIBIL Score and was surprised to see it was [redacted]. I noticed that a default of Rs. [redacted].00 on credit card number 4[redacted] 3[redacted] was reported to CIBIL by your bank. I want to clarify that I have never received this credit card, never used it, and I do not want it. It is confusing why this default has been reported when I am not responsible for it. I understand reporting if I had used and not paid the dues. However, in this case, it is unjustified to label me as a defaulter for an amount I have no connection with. I urge you to investigate this error promptly and have the entry reversed on my CIBIL report. I believe this is a mistake on the part of your sales team, and I kindly request you to rectify it at the earliest. Thank you for your attention to this matter.