How Do I Set Up a New Bill Pay Payee with Citibank?

Citigroup's bill pay feature is a convenient and secure way to manage your bills. It lets you pay all your bills in one place without the need to write checks or visit multiple websites. You can schedule payments in advance and set up automatic payments for recurring invoices. Citigroup's bill pay feature is available to all Citigroup customers and can be accessed through the Citigroup website or mobile app.

Setting Up a New Bill Pay Payee With Citigroup

Adding a payee to Citigroup is a straightforward process using these steps:

1. Log Into Your Citigroup Account

You need a Citigroup account before proceeding. Visit the Citigroup website and create an account if you don't have one. The enrollment process is simple, with self-explanatory prompts. Once your account is ready, log in using your ID and password.

2. Access the Bill Pay Feature

After logging into your account, Click on the "Payments" tab. This tab allows you to access the bill pay feature. Click "Manage Payees" to view your current payees and add new ones.

3. Adding a New Payee

Adding a new payee is simple. Click on "Add Payee," which opens a window with space to enter payee information. The following information is essential when adding a new payee:

• Payee name: This is the company or individual you wish to pay.
• Account number: The account to receive the funds on your billing statement.
• Billing address: Your payee should have an address where you send the payments.
• Phone number: If the payee's contact is available, you must provide it.

4. Verify Payee Information

You need to provide accurate information to prevent unsuccessful payments. To ensure accuracy, carefully review the details you've provided. In case of mistakes, modify the information by clicking "Edit". Once the information is satisfactory, click "save".

5. Set Up a Payment

After adding a new payee, you can set up the payment. Return to the main menu and click the "Payments & Transfers" tab. This opens a section with the "Make a Payment" option. Select your new payee and provide the following information.

• Amount: Enter the amount to be paid.
• Payment date: Schedule the date that the payment should be processed.
• Account: The payment should come from your Citigroup account; you can choose which one to use.

Check to ensure your details are correct before submitting the payment.

The "Payments & Transfers" tab has a payment activity section that shows your payment results. You'll be able to monitor and know the payment status, whether it's complete or pending.

Contacting Citigroup

You can conveniently contact Citigroup by phone. Their customer service hotline is always available 24/7. Depending on the reason for your call, you'll be connected to a competent representative to assist you.

Citigroup also has an online chat feature easily accessible when you log into your Citigroup account. It's located at the bottom right corner of your screen. Clicking it opens a chat window where you can type in your question or concern. A customer service representative readily responds to assist you with your inquiry.