How Do I Order a New Citibank Debit Card?

Introduction

If your Citibank debit card needs to be replaced, you have multiple options to place the order available to you. You can do it online, via the Citibank app, in a physical Citibank location, and by phone.

What You'll Need

If your debit card expires, you do not need to order a replacement card yourself. Citibank will automatically ship one to you when your expiration time gets close. Usually, it should arrive within about a week or two before your current card expires. If it doesn't arrive by the time there is less than a week left before your card expires, contact Citibank to find out what happened to it.Once you order a replacement debit card, it should arrive in the mail in seven to ten business days.If you need a replacement debit card because your current debit card was lost or stolen, the first thing you should do is contact Citibank and tell them to cancel the card. If you fail to do this, someone could use the card to steal money from your Citibank account.If you replace your debit card because it is lost or stolen, you can find all the details of your new card such as the card number, CVV, and expiration date, on the Citibank app or in your account information online.

Go to the Citibank home page.

Citibank home page
If you want to order a replacement card via the Citibank app, skip to step 6.
If you want to order a replacement debit card at a physical Citibank location, skip to step 9.
If you want to order a replacement card over the phone, skip to step 12.

Enter your user ID and password in the sign in widget on the right side of the screen.

Click on the "Sign On" button to sign in to your Citibank account.

Go to your Account Management page.

Find the option to replace your card and follow the prompts to order a replacement debit card.

Do not proceed with further steps.

Open the Citibank app and sign in to your account.

Select the "Services" option from the main menu.

Find the option to order a replacement card and follow the prompts to finish ordering your replacement card.

Do not proceed with further steps.

Go to the Citibank location finder.

Citibank location finder

Enter your city or ZIP code in the text field to the left of the map.

Find a convenient nearby Citibank location and go there in person.

Tell a representative there that you need to order a replacement debit card.
Bring ID, your account number, and your current card number with you when you go.
Do not proceed with additional steps.

Call a Citibank customer service representative and tell them that you want to order a replacement debit card.

Citibank customer service

Conclusion

Whether you are calling to order a replacement or calling to ask some other question, you can reach the customer service call center 24 hours a day, seven days a week.