Citibank Customer Service Issues

I have been trying to help my 80-year-old mother resolve a credit card issue for over a year. As a client for over 50 years, she always paid her balance in full until she had legal expenses in late [redacted] and early [redacted]. Due to carrying a high balance during that time, she mistakenly transposed her checking account numbers twice when making a payment through phone transfer to her Citi Mastercard. Despite the error, Citi never contacted her but instead reported her to credit agencies, leading to the cancellation of her account. She has been trying relentlessly to resolve this matter but was met with automated responses and inability to speak with someone who could assist. Even after reaching out to a VP at Citibank, there has been no response. We are eager to make this right after a year of unsuccessful attempts. The treatment of a long-standing senior customer with a flawless record by Citibank is truly disappointing. I have authorization to handle her account and my contact information is Caela Hayek at [redacted] and [redacted] I request that all communication be in writing, even following any phone discussions. Thank you.

I recently discovered that I missed my August [redacted] credit card payment due to the pandemic. I made two payments in September [redacted] to catch up, but my interest rate has now changed for new charges. I am seeking clarification on how my payments are allocated between my old balance and the new balance with the increased interest rate. Despite consistently paying above the minimum amount, I am frustrated by this sudden change. I have been a cardholder since [redacted] and feel let down by this decision after just one late payment in a challenging year. I have decided to stop using this card due to the recent developments. I kindly request an email response detailing the breakdown of my payments. Thank you, Timothy M. from Blakeslee, PA [redacted].

I have attempted multiple times to contact Citi regarding the removal of an account on my credit report but have not been successful. Currently, there seems to be a dispute over the details, with Citi insisting on keeping the tradeline active. The account appears on my TransUnion report as CITICARDS CBNA #[redacted]46**** and on my Experian report as Citi with the account number 412800XXXXXXXXXX. Attached are letters from Citi confirming they ceased reporting the tradeline, although it is unclear if they have requested its removal from the credit bureaus. I have also included a court judgment in my favor involving CitiBank / Citi AADVANTAGE. Will Citi notify the credit bureaus to promptly delete the account based on the court ruling?

Dear Sir, I am unable to manage my outstanding dues on credit card number 5[redacted] 0[redacted], which I haven't received the new card yet. I have spoken to a CITI Bank executive who mentioned the option for equated monthly installments to help me pay. Due to current circumstances and being in the hospital for appendix treatment, I request your understanding and a better payment option, considering the challenges posed by COVID-19. The constant collection calls are disturbing, especially while I'm in the hospital and unable to use the phone. I hope you and your team can provide some relief during this difficult time. I acknowledge my liability and intend to clear it, but I ask for some space to manage this as a human being.

I created an account and deposited my unemployment check. Once the funds were available, my account got locked, and I was instructed to contact the fraud department. They requested a phone number to verify my identity, which I found unreasonable. I provided the number linked to the account, but they deemed it unverifiable as it was under my fiance's name. I purchased a new phone under my name, but they encountered the same issue with that number. No further assistance was given. Two months later, my account remains locked, denying me access to my funds. I need a more reliable verification method that is specific to me, such as using my social security number, personal questions, or my birthday. The current practice of only using a phone number has not worked, even with a phone registered in my name.

I have two charged off credit cards with Citibank that I need to update my mailing address for. After trying to call the phone number on the credit card, I was transferred to the Central Recovery Unit and then to a 3rd Party Collector, Phillips and Cohen, who mistakenly stated that I was marked as "deceased". I am looking to speak to a live representative to resolve this issue and update my mailing address. My name is Julie Dianne Summers, and the two credit cards end in [redacted] and [redacted].

I need to reach out to the Legal Department of Citicard NA. I used to be a Secondary User on my ex-wife's credit card and settled the outstanding debt as per our divorce agreement. After the divorce, the card was given to her and any charges made thereafter were her responsibility. I have fulfilled my payment obligations related to the divorce and my ex-wife has revoked my access to the Citicard website. I require confirmation from Citicard NA legal that I am no longer associated with the card as a secondary holder. Please provide me with the email address for Citicard legal where I can send the divorce contract and proof of payment.

I am having trouble being verified over the phone. I am concerned about a check that [sic] bank sent out to me. The check is $[redacted].00 and $56.26. The letters came FedEx and FedEx stating the checks will be sent out on January 15, [redacted]. I never received any checks. City Bank will not discuss this situation with me on the phone. When I go into the bank, the personnel says that only customer service over the phone can help me. I don't know what to do to get information on these two checks that I am yet to receive. As it is my Social Security checks disability benefits.

My wife, Carol B., applied for a Citi credit card offering 50,[redacted] travel miles after spending $2,[redacted] in the first three months. We completed the spending requirement, but the points did not appear in her account. After contacting customer service, we were informed we would not receive the points due to previous bonus points being issued within the last 48 months. This information was not disclosed during the application process. The unreceived bonus points are valued at around $[redacted]. I believe the card should not have been approved based on this 48-month rule. Frustrated, we canceled both her Citi card and mine. Strangely, I also received an unrequested Citi card recently and had it promptly canceled. It's disappointing that Citi would issue a card with bonus offers and then retract them after the fact, without full disclosure. - James & Carol B.

My spouse and I have held a Citi credit card for 38 years, with him as the primary cardholder and me as the secondary. We have always paid our balance in full each month. Unfortunately, he passed away on March 10. When I informed Citibank of his passing, they immediately canceled our account and suggested I apply for my own card. I did as advised, but my application was declined within one day. The reason provided was based on my credit report from Experian. It indicated that I have too few revolving accounts, high balances in relation to credit limits, low combined credit lines, and insufficient credit history. This seems unreasonable considering our long history of responsible credit card management. Does Citibank truly intend to deny a credit card to a widow with a flawless 38-year payment record?

My sister, a Citibank customer, needs assistance with her finances due to memory impairment. She has granted me durable power of attorney to manage her affairs, including accessing her Citibank account. However, there is no Citibank branch in NC, where I am located. How can I access her account or receive checks as her agent to pay for her care? Is there an office in the Asheville area where I can get help with this situation?

I have a Citibank Diamond credit card and debit card, and I've been trying to contact Citibank customer service for a couple of months. Every time I attempt to inquire about my accounts, they hang up on me. Despite calling 14 times, I haven't received any assistance. I accidentally overpaid my account by $[redacted], received a refund of $[redacted], but then the $[redacted] was deducted again without explanation. No one at Citibank has been able to address my concerns. I am considering taking legal action due to the unprofessional service and account overcharging issues. My credit card account ends in [redacted], and my debit card account ends in [redacted].

I created a Citi Bank account for my wife, but someone has taken it over, changed the phone number, and locked us out. Customer service keeps hanging up on us and won't provide any help. They claim the back office is looking into it, but there's no way to contact them. It's frustrating to be accused of fraud on our own account, especially when we're the rightful owners. I've spent over seven hours on the phone with them trying to resolve this issue, but they won't release the $[redacted] in the account. I'm feeling very upset and helpless in this situation and urgently need assistance.

I have received an overdue notice for my WaWa credit card, but I always pay my balance promptly. I am confused by the amount listed as overdue and have been unable to reach a live representative after multiple attempts. I use online banking to manage my two WaWa credit cards, and one payment for May 14 may have been mistakenly entered as April 14. The amount in question is $[redacted].81, and I have adjusted the payment date to April 23. I believe this confusion may be the cause of the overdue notice as I am diligent about timely payments. The card number is 7[redacted] 0[redacted].

Hi Team, I am having difficulty accessing my bank statement and was advised by the support team to visit the bank branch which is not feasible due to the current lockdown situation. I require the statement urgently for official purposes. My Citibank account is closed, and I am unsure how to obtain the statement. Your assistance in this matter is greatly appreciated. Account Details: A/C No. - [redacted] Email - [redacted] Name - Shubham Kamboj Contact - [redacted] Kindly address this promptly and let me know if more details are needed. Thank you, Shubham Kamboj

On April 30, my Simplicity Card was charged $[redacted].44 by a Chinese Electronics company. I reported this to Citibank. Despite speaking with Citi agents daily, the charge remains on my account as of May 10th. Citibank assured me the charge was removed, but there's no evidence of a dispute being filed or resolved. This situation differs from my usual experience with Citibank. I have contacted them via email and phone. If there's no resolution forthcoming, I would appreciate timely communication. Citibank promptly replaced my card, but I am still waiting for updates on the dispute process. Your prompt attention to this matter would be greatly valued. -R.H. Acct #: **** **** **** [redacted]

I visited the branch last week to transfer a SEP-IRA deposit from our Business Checking to our existing SEP-IRA. Despite numerous follow-up calls, the sum hasn't been withdrawn from our checking account. The bank Manager/VP states it was sent via overnight interoffice but cannot provide tracking information. The San Antonio team directs me to the Branch, and the Branch refers me to San Antonio Retirement Plan Services. The Branch claims the deposit was sent overnight but lacks tracking details; however, Retirement Services insists there is tracking available. Citibank has not taken responsibility for tracking the deposit despite assurances. I need proof of the deposit made well before the IRS filing deadline of 05/17/[redacted] to submit our return on time. Regards, Andrew C. A. & Joanne W. A.

I applied for a Government Travel Card; however, there was an error with my supervisor's name, and I need to cancel and reapply. I forgot my password and tried requesting a one-time code, which didn't work. I attempted a password reset using my correct username, but it was not accepted. I believe the issue may be with my address zip code. I provided various zip codes related to my residences in Washington State and Utah but still couldn't access the account. I urgently need access to reset my application before my upcoming TDY trip in 12 days. Kindly assist me with a reset code. Thank you.

I am an Italian Translator based in Italy and have a client from America who needs to pay me for my services. The client mentioned a $[redacted] fee for processing the payment, which they claim is refundable. They provided an email instructing me to contact the project director for payment details via PayPal or Skrill. The email stated that my payment is pending due to my PayPal account not being linked to Citi Bank's payment system. They requested my ID and a payment of $[redacted] to link the accounts. I am concerned about the legitimacy of these requests and unsure if this is a scam. I appreciate any advice on this matter. Thank you.

I canceled my card last year amidst the height of COVID. It was never utilized and has since been destroyed. Despite my notification for the card to be closed, I am now facing a $99 charge. I recently received a letter indicating the account closure and my alleged responsibility for charges. I insist that I did not make any charges as I never used the card. I am unable to access the account due to password difficulties and lack of the account number for a reset. My sole account with Citi bank is linked to the DoD/Army. I am disappointed by the current situation and expect better treatment from a reputable institution. Please address this issue promptly, investigate any erroneous charges, and cease these demands. I prefer communication via email to maintain a record of our exchanges and avoid phone conversations. Thank you.