Citibank Customer Service Issues

I sent a wire transfer of $[redacted].50 on April 20 from my bank, Corning Credit Union, to your bank. A refund has been approved, but I was informed that it must be an international wire transfer, which my bank doesn't directly accept and requires the use of an intermediary bank. Even though the product was returned because it wasn't legal in the USA, Alibaba, the merchant service, insists that the refund must go to the same bank name used for the transfer and must accept international transfers. My bank is unable to accommodate this, while Alibaba claims the case is closed. As a retired individual, losing $[redacted].50 due to this logistical issue is significant. I initially made a domestic wire transfer to purchase the item. Could you please guide me to someone who might be able to assist with this situation? Thank you in advance for any help provided.

I was in the middle of booking a flight with American Airlines when I was offered a $[redacted] discount for applying for their credit card. I followed the link provided but encountered an issue where the application wouldn't proceed after I filled it out correctly. I contacted Citibank, and the operator advised me to complete the application over the phone. Although it took 45 minutes over the phone compared to 2 minutes online, I complied to expedite the process. After completing the application, I was informed that it would take 7-10 days for a decision, despite my immediate need to book a flight. When requesting assistance from a supervisor, I was met with a similar response. I am frustrated as I feel misled by the operator, and now I am unable to use the card I applied for. I am seeking a prompt resolution to this matter.

I received a PPP loan into my Citibank account in April [redacted]. However, my funds were frozen due to an investigation, and I was later notified via email that the account had been closed. It was mentioned that I would receive the remaining funds via mail. After a month had passed without receiving the check, I contacted customer service. They apologized and assured me the check would be sent out that very day. Upon following up recently, I was informed that my account is still under review. This situation has prevented me from applying for loan forgiveness as I haven't been able to access the funds issued two months ago. The lack of communication and clarity from the bank is distressing, especially considering the impact on my finances and business survival. I urge Citibank to release my funds promptly, close the account, and send the check as indicated. It has already been two months of uncertainty.

Good evening, I am Monica P. currently in Africa, specifically in Zanzibar, and I have an issue. I made an online bank transfer to purchase land, but I mistakenly entered the wrong SWIFT code, causing the transfer not to reach Bank of Africa. The bank advised me to contact my bank to cancel and retrieve the transfer, but my cancellation request was declined without a specific reason. I would like to know what steps to take to ensure the recipient receives the €[redacted] from the transfer or how I can retrieve the funds to make a new transfer with the correct details. I have attached a copy of the transfer, the document from Bank of Africa, and my bank statement showing the two requests and your refusal. Looking forward to your prompt response.

My Citibank account was compromised, and someone accessed it through my phone, changing my password and trying to make a large transfer via Zelle. Luckily, the fraud team stopped the transaction and locked my account. I called last Thursday to access my funds, but the representative couldn't verify my phone number due to bad weather. I opened a new Citibank checking account online and need help transferring my money from the compromised account to the new one. Since there's no branch in Jacksonville, I'm seeking assistance over the phone. I created a new account using my name and social security number. I need guidance on completing the transfer. Thank you. - Kim P.

This past Saturday, I visited the downtown San Diego bank's ATM. The security guard there acted strangely, watching me as I drove into the intersection. Upon entering the ATM area since the bank was closed, the guard followed me in. Sensing something was amiss, I waited for another person to enter. When a gentleman came out, the guard did not follow him. I suspect the guard may have been trying to gain access to my ATM information. I have encountered issues with a group known as the "Mexican Mafia" who have accessed account numbers from my other bank, California Coast Credit Union. I explained this to a manager, but they seemed to believe the guard was simply following me into the restroom, which I find uncomfortable. I might need to switch banks. It is important for the bank to be aware of the actions of their guards.

I recently had my stimulus check and income tax return deposited into my account. To access my funds, I had to replace my debit card and had it overnighted. However, even with the new card, I'm struggling to gain online access to my account. When contacting customer service, they mentioned they couldn't verify my phone number without providing a clear reason, despite it being the same number linked to my account since the beginning. Despite receiving and using the new debit card for a few transactions, my account suddenly froze. I have been calling customer service daily for guidance but have received no clear instructions on how to access my funds. Speaking to supervisors has not been helpful either, as no one seems to provide a solution or explain why my new card was canceled the same day it arrived. I am at a loss and unsure of the next steps to resolve this issue and access my money.

I am experiencing issues with both of my checking accounts at Citibank. Despite being approved for Overdraft lines of credit, they have not been added to my accounts. Whenever I contact Citibank customer service, I face long hold times or get transferred between representatives without resolution, even when requesting to speak with a supervisor. I have not received the new member sign-up bonus of $[redacted] as promised. I am demanding Citibank to rectify these issues, add the Overdraft lines of credit, waive all fees, and provide a letter of apology acknowledging their mistakes. I also expect my wife's $[redacted] referral bonus, a confirmation letter showing the account corrections, and proof that all accounts are in good standing. Please address these concerns promptly. Thank you.

Hello, I am encountering an issue with the Citi "Career" website that I would appreciate your assistance with. Yesterday, I submitted applications for Job Opportunities [redacted]2 & [redacted]4 in Tampa, FL using an outdated resume saved on the Citi online application site. To rectify this, I withdrew both applications with the intention of re-applying with my updated resume. However, I have been unable to re-apply as the system shows a status of "Process Completed" for both job opportunities. Could you please help me with the re-application process or direct me to someone who can assist in resolving this matter? Additionally, I am curious if there is an option to include an additional document with my application, apart from the resume. Thank you in advance for your understanding. Best regards, Carlos E. B. [redacted]

Hello, I am experiencing an issue with the Citi Bank "Career" website and I am seeking your assistance. Yesterday, I applied for Job Opportunities [redacted]2 & [redacted]4 in Tampa, FL. I accidentally used an outdated resume from my Citi online profile. I withdrew both applications to fix this and reapply with my updated resume, but the system shows "Process Completed", preventing me from reapplying. Can you help me reapply for these jobs or direct me to someone who can assist with this issue? Additionally, I would like to know if there is an option to include additional documents with the job application beyond the resume. Thank you in advance for your help. Best, Carlos

Subject: Complaint Against Citi Bank Credit Card Services I am writing to address my concerns regarding the unethical actions of Citi Bank's Credit Card services. In May [redacted], I conducted three transactions totaling INR 20,[redacted] at Arogya Hospital in Bareilly. I promptly repaid 20K using my Suvidha Bank, and another 40K from the same account, ensuring there were no outstanding dues. However, in July [redacted], my statement reflected a 20K loan credited to my account, requiring repayment in 3 EMIs. Upon contacting customer service for clarification, I was informed that the merchant requested this repayment method, leaving me puzzled and dissatisfied. I demand that the 20K payment be returned to my Suvidha account unless a valid reason is provided for the additional charges. I urge prompt resolution of this matter as I have always been a loyal Citibank customer for over 15 years and do not wish to escalate this issue to the RBI. Sincerely, Deepak S. +91-[redacted]

Hello, I hope you are well. My name is Mick, and I am retired in my late 70s. I enjoy building personal relationships in business, especially at my age. Regarding my Citibank credit card, I have earned many travel miles over the years for trips with my wife. Citibank is now suggesting I open a Citi Miles Ahead savings account, requiring a $10,[redacted] minimum deposit for a period. They promise additional miles and a 2% interest rate. I reside in Columbia, SC [redacted], and I am curious if there are nearby Citibank branches or ATMs. While our online interaction is pleasant, I prefer in-person communication. Is that possible with Citi? Thank you, Mick.

Dear Sir/Madam, I am writing on behalf of my mother who used to receive a pension from Italy through Zagrebačka Banka-Unicredit Group, Poreč branch until May 3, [redacted]. The pension suddenly ceased, and upon inquiry, INPS requested the exact address and proof of my mother's status. Once we provided the necessary documents, the pension for the eighth month was promptly paid. However, payments for the sixth and seventh months are still missing, which coincided with the bank pausing payments due to incomplete documentation. INPS advised contacting Citibank for the June installment and assured that the July payment would be reissued. I kindly seek guidance on how to proceed with securing these pending payments once all requirements are met. Your assistance in this matter is greatly appreciated. Thank you, Best regards, Robert Štimac

I recently received an Assegno di Traenza reimbursement check from the Banca Popolare di Sondrio in Italy. The check, which requires the beneficiary to sign both the front and the back, is not being accepted by my Citibank branch's international banking office. Even though the Check was returned to me from Citibank MS [redacted] in O'Fallon, MO, with a note stating "unpaid for the following reason: Missing Maker's Signature," I am certain that the issue lies in the misunderstanding of this particular type of check, which does not require the maker's signature but the beneficiary's signature. This discrepancy is causing confusion and hindering the cashing process.

I have a balance of over $[redacted] on my Shell Card and Citibank informed me of a payment due, which I partially paid $[redacted] to avoid negative impact on my credit score. I've been unable to access my account online as my user ID and password are blocked. I used to have an old inactive Shell Card with a zero balance, and recently got a new card with the last 4 digits [redacted]. I've moved to a new address on April 1, [redacted], and have provided the updated information to Shell. However, I haven't received any statements as I used to pay online. I am requesting copies of all Shell statements from account opening till now to review the charges before making payments. Please send the statements to my current address: Judy L. Oglesby, [redacted] Stephanie Ave, Rincon, GA [redacted]. Thank you.

Hello, I am writing to seek assistance regarding my mother's pension from Italy. After providing the required confirmation of address and her status, the pension has been regular except for the sixth and seventh months. The payments are processed through Zagrebacka banka d.d. Could you kindly guide me on how to resolve the missing payments or direct me to the relevant contact person? Thank you for your help. Bank Details: Bank Name: Zagrebacka banka d.d. Bank Address: Zagreb, Trg bana Josipa Jelacica 10 SWIFT/BIC: ZABAHR2X Account Holder: S. Obratil Account Number (IBAN): HR[redacted][redacted]52 Type of Account: Foreign Currency Account INPS Pension Payment Reference: [redacted][redacted]

I would like to dispute a charge that Citibank erroneously filed against my PayPal account. The Citibank account owner, which is my friend who had his card stolen, initiated disputes for all charges, including valid ones like mine. The buyer, the merchant, and I will have a phone call to resolve this matter with the involvement of PayPal. Citibank claims they refunded the money to PayPal, but PayPal states they did not receive it and my balance remains negative. Citibank should inform PayPal that the buyer retracted the dispute. PayPal currently shows the dispute closed in favor of the buyer, who is my friend and is not disputing the charge. Neither the buyer nor PayPal has received the funds from Citibank, so the whereabouts of the funds are unclear. The Citibank account holder is Andre Rajoo and the PayPal account is under Allison Lynn.

I used the Zelli app on the bank's website, and while I was entering my information, someone unauthorized gained access to my computer. They input their details, causing the money to be transferred to them instead of my intended recipient. When I contacted the bank immediately, they initially assured me they would resolve the issue. However, they later claimed I made an error in typing and denied me assistance. Despite explaining that I did not complete the transaction, they insist the money went to the correct recipient who refuses to return it. They refuse to disclose the identity of the fraudster, and my local authorities are unsure how to handle cybercrimes. As a loyal City Gold customer with many years of history with the bank, I am disappointed with their response to this incident. The security of the Zelli app is concerning.

I have been in contact with your customer service for a few weeks about the closure of my account. I was initially informed that a check was mailed for the remaining funds. However, after following up, I was told there is no record of a check being sent. I am requesting the funds to be transferred to my other bank account instead. The delay in resolving this matter has caused significant issues for me, including the risk of losing my home. I have already been waiting for 12 days for the check that was allegedly mailed, and I cannot afford to wait an additional 30 days. I need this matter sorted out before I leave town in 10 days.

Subject: Issue with Citi Cards Dispute Resolution Dear Sir/Madam, I recently received a letter from Citi Cards regarding a dispute that the merchant was not willing to credit. After contacting the merchant on August 24, [redacted], they agreed to issue a refund of $89.29 but requested that I contact Citi to reinstate the dispute. The merchant provided me with dispute number D-[redacted]21 and asked me to include account number [redacted] 40 48 in the request. I have already returned all products as instructed by the merchant and have not received any refund despite not having the products in my possession. Your assistance in resolving this matter would be greatly appreciated. Thank you, A.-M. Townley [redacted] Rocky Hollow Dr. Marvin, NC [redacted]