Citibank Customer Service Issues

To Whom It May Concern, I recently received a letter from Citi Cards stating that the merchant refused to issue credit for a dispute I initiated and advised me to reach out to the merchant directly. On August 24, [redacted], I spoke with the merchant who confirmed a refund of $89.29 was agreed upon. They instructed me to contact Citi again to reopen the dispute, providing the dispute number D-[redacted]21 and including account number [redacted] 40 48 in my request. I have returned all the unopened products to the merchant as per their request, and I have not retained any items from them, yet I am still being charged $89.29. Thank you for your assistance. Sincerely, Anne-Marie Townley [redacted] Rocky Hollow Dr. Marvin, NC [redacted]

I have been a loyal AAdvantage Platinum Select Mastercard holder since the 1990s with my husband. However, starting from January until now, we have not received our monthly statements. Despite numerous calls to [redacted] customer service, I have encountered issues reporting this problem and have been hit with late payment fees due to the missing statements. Although some of the fees were waived, I am still facing additional charges. Today, a manager named Stacy mentioned that they could not remove more late fees. I have always paid my credit card bills in full, and I find it frustrating to deal with these unexpected fees totaling around $[redacted]. After expressing my dissatisfaction and mentioning my intention to transfer my AA miles and cancel the card, the customer service representatives did not seem to show much concern. It appears challenging to resolve this situation according to their policies. Your assistance would be greatly appreciated.

I need assistance with unauthorized charges on both my wife's and my Citi Master Cards. I spoke with someone from your department at [redacted], but they have not followed up as promised. Additionally, my email has been hacked, and the verification information has been changed. Please contact me at [redacted] for further communication. Thank you, Kenneth P. Altschul, Elgin, IL.

I needed to add my wife to my account to receive her Social Security retirement direct deposit. Even though I'm currently in Egypt, I attempted to do this online but kept getting responses from what seemed like automated representatives. They directed me to contact Citibank by phone or in-person, but this is not feasible given my location. I was provided with international phone support numbers and even tried contacting via Skype as an alternative. However, I was misled by Skype's subscription terms after signing up for a free month. I am now seeking a way to cancel this and require assistance adding my wife to our account without incurring high costs due to COVID-19 restrictions. Despite offering various solutions to the automated system, I have not received a satisfactory response. I am unsure how to proceed from here.

I have requested Citibank, Shop Your Way, and Morgan and Associates to provide an explanation of the balance transfer on account ending in [redacted] either to myself or Debt Blue (formerly NRDS). I discovered two accounts opened within a year of each other with the same amounts, with one now paid and unsure where the $3,[redacted] transfer originated. Debt Blue has been trying to resolve this, but there has been no response from the legal department. I am eager to settle this matter, but your side is not cooperating. The debt collection team seems uninformed, and the lack of transparency is concerning. I plan to contact the attorney general for guidance on how to resolve this issue, as Citibank is refusing to provide verification of the debt origin. I believe I have the right to know how and where your company associated me with this debt. Thank you, Diane G. [redacted].

I had two debts that were settled but were sold to Credit Control. Initially, there was a debt for $[redacted].07 associated with Account 4[redacted] 6[redacted]. Subsequently, a smaller amount was settled verbally due to an error on your end. Despite my belief that the account was paid off, late fees were being applied without notification, accumulating to around $[redacted]. After addressing this issue, we reached a resolution, accompanied by an apology from your side. Presently, I find myself in a situation where Credit Control is demanding an additional $[redacted].96 that I had already disputed. Their refusal to acknowledge my denial has prompted me to consider small claims court if this matter is not rectified promptly. I have also involved Consolidation Plus to engage with the creditor, emphasizing that the error originated from your end and has caused significant inconvenience. It is imperative to halt any further actions from Credit Control and resolve this dispute promptly, as agreed upon settlement terms should not be escalated to a collection agency. Thank you, Jeanne C.

Subject: Unauthorized Account Opening Inquiry To Whom It May Concern, I recently received a letter dated September 23, [redacted], with Reference Number [redacted][redacted]51, thanking me for my interest in opening an account with Citi. I want to clarify that I did not initiate this request and am concerned about someone trying to open an account in my name. The letter mentioned that Citi couldn't process the request due to difficulty verifying my credit information and provided a contact number, [redacted], for further assistance. I would appreciate your help in identifying the individual attempting to open an account in my name at my current address. Additionally, I am curious if any inquiries have been made on my credit report. Thank you for your attention to this matter. Kevin A. Brown

Dear Sir or Madam, My name is Dirk Rorarius PM. I was a Citibank customer from [redacted] until the forced closure in Berlin Köpenick at Bahnhof Str. Tago Bank took over my account against my will. Berliner Sparkasse also took me over without my consent and opened two business accounts on the Brandenburger Schutz Konto, receiving a monthly deposit of €[redacted],[redacted], and on the Berliner Schutz Konto, receiving a monthly deposit of approximately €[redacted],[redacted]. The current balances in my name Dirk Rorarius Patzwald Busch at Targobank are unknown as the banks do not cooperate. Germans seem unable to fulfill contracts and work in the customers' best interests. I kindly request you to take me on as a customer as soon as possible. You can reach me at [redacted]59, Thomas Mann Str 14, [redacted] Berlin. Sincerely, Dirk Rorarius Patzwald Busch PM

It was frustrating taking over a year to find someone at Citibank who could direct me to a PPP/SBA Loan forgiveness application. After numerous failed attempts online, on the phone, and in-person at local branches, the process was incredibly challenging. Eventually, in early September [redacted], I connected with a Citibank representative after weeks of phone tag due to the lack of a direct line. Even after encountering technical issues during the Docusign process, my forgiveness application was finally submitted, and acceptance was confirmed on October 6th. Unfortunately, my corporate account was debited $[redacted] without authorization on October 4th for a loan repayment, which was unsettling. When discussing this with a Citibank representative, I was informed this action was legal. The handling of PPP/SBA loan forgiveness applications and subsequent repayment by Citibank highlights a concerning issue. I have been a loyal customer with CitiBusiness for ten years, and the recent experience has left me disappointed. I am seeking a full refund of the unauthorized withdrawal, as the process seemed opaque and raised questions about Citibank's practices.

I recently applied for a Goodyear credit card online, which is processed through Citibank. Unfortunately, after submitting my application, I received a pop-up requesting additional information. I attempted to contact Citibank using the phone number provided, but I kept getting directed to an automated system that did not connect me to a live representative. Despite trying multiple numbers, I was unable to reach a person to assist me. I urgently need to speak with someone at Citibank to clarify what information they require for my Goodyear credit card application. This situation has been incredibly frustrating for me, and I am seeking assistance.

I am Fiorina Marrelli, with a checking account at Italban where I receive my Italian pension. For several months now, the checks are being sent directly from CIY Bank to my home in Venezuela for reasons unknown. I have deposited them at Italbank through Italambio in my city. Italbank charges me a fee for each deposit, but then they are returned and another fee is charged. This situation is chaotic; my pension is meager, and if I am charged fees twice for no reason, I am left with nothing! I have written to Italbank, but they do not respond. I appreciate your help to return or cancel these checks and re-issue them, as the INPS address in Bari, Italy, informs me that the payments were sent correctly.

I recently placed an order with Costco for over $2,[redacted]. After receiving an email from Costco stating that Citibank cancelled the order without explanation, I attempted to contact Citibank with no success. Even after trying to reorder the same item, my second order, #[redacted]40, was also cancelled without explanation. Despite having sufficient credit limits and a balance of $0, Citibank's actions are perplexing. I plan to inform Costco about this issue and recommend reconsidering their partnership with American Express instead of Citibank. The lack of communication and transparency from Citibank is frustrating.

I am experiencing two pressing issues. Firstly, I have been facing delays of over two weeks, followed by an additional three weeks, in receiving my funds. I urgently need the funds to be sent to my bank account promptly. I have included the relevant details and numbers below. Secondly, the customer service I have encountered throughout this ordeal has been subpar. Despite following all instructions and providing the necessary information and documentation, my funds are still being retained without a valid reason. Moreover, there has been a lack of communication acknowledging the receipt of my faxes or addressing the content of the letters. This unprofessional conduct is disappointing. Below is a copied version of the letter I faxed on November 3, for which I have not received a reply as of November 9. The letter pertains to the remaining funds in account # [redacted]8 under the name of Susan H Ehrenhaft. Thank you for your prompt assistance in resolving these matters. David G. Ehrenhaft [redacted] N. Terry Street, SPC [redacted] Eugene, OR [redacted] Tel: [redacted] [redacted]

I am currently dealing with a frustrating situation regarding my deceased mother's trust account. My sibling, Ellen, has successfully completed all the necessary paperwork, including verifying the death certificate. However, the check designated for me has gone missing after being sent out. Despite multiple attempts to resolve this issue with customer service agents over the phone, I have encountered a lack of guidance and efficiency. The representatives have advised me to fax a letter with specific details for the funds to be wired to my checking account, but I have not received any response after sending the information three times. The delay and lack of communication from the company have left me feeling dismayed and overlooked.

I am in need of assistance in resolving an issue with my fully paid Home Equity Line of Credit loan managed by CENLAR. They are claiming that Citibank has not released charges related to past flood insurance. Despite providing all requested flood policy declarations to CENLAR, there seems to be an issue with the [redacted] document that was originally sent to Citibank. I have been in a dispute with CENLAR for over 1 1/2 years and require help from Citibank directly. CENLAR's poor customer service and revoked Better Business Bureau status have made this situation challenging. I am reaching out for your guidance and support in resolving this matter as I navigate through this frustrating experience.

This morning at around 8am Pacific time, I contacted Citi for an account update and was transferred to the Security department. After about an hour on hold initially, I waited an extra 15-20 minutes before speaking with a Security Dept employee. I provided all the requested information, except for my account number since I didn't have it handy, but I did share my debit card number. When asked for a valid phone number, I gave one, and the response I received was that the number belonged to someone else according to public records. Despite explaining that I recently had to change my number due to security concerns, they insisted on a valid number. Frustrated, I requested to speak with a supervisor, but after 15 more minutes on hold, Citi Bank disconnected the call. I just wanted to provide them with the Kitsap County Sheriff's Office Case Number (K21-[redacted]) related to my issue. The Security Dept suggested I visit a Citi Bank location, but the nearest one is 90 miles away in Seattle, making it a [redacted]-mile round trip for a simple case number exchange that could have been handled over the phone. The initial customer service representative was pleasant, but my experience with the Security Dept was unhelpful and disappointing.

When I contacted to set up autopay for Lawrence V Wilcox's account, I was transferred to another line after mentioning my late husband. I still have not received a final bill or my cash rewards for the previous month. Additionally, my husband and I shared an account with a credit limit of $33,[redacted], and I believe I deserve a higher limit due to my timely payments. My account, Linda M Wilcox, ends in [redacted], while the shared account ends in [redacted]. I would like to discuss these matters further, but I only have a landline at [redacted] and can be reached via email at [redacted]

Hello, my name is Wheekuk Kim. I am the personal representative for my deceased son's estate who passed away in February this year. I am trying to withdraw the remaining balances from his Citibank accounts, but I am facing challenges. I do not have his account details, and I live in Korea, unable to visit a Citibank branch in the USA. I have previously sent all required documents for the withdrawal via certified USPS to the Citibank customer service address in Sioux Falls, SD, but have not received any responses. I have tried calling the provided numbers without success. I now seek the correct address to send these documents and any available contact information for assistance. Your prompt and helpful response would be greatly appreciated. Thank you for your assistance. Best Regards, Wheekuk Kim

Last Wednesday, I received a call from CITI Bank informing me of a balance on my AA credit card ending in [redacted]. I struggled to comprehend the agent due to their heavy accent and being en route to the airport, hindering our conversation. I requested an email with the balance details to facilitate payment from my checking account at First Hawaiian Bank. Despite having autopay set up with First Hawaiian Bank, I was puzzled by the outstanding balance. However, as of now, I have not received the email with the exact amount owed. I seek assistance in determining the balance and the necessary steps to provide my checking account number to First Hawaiian Bank. Thank you. Randolph Chu. I am unreachable by phone as I am currently in Argentina, only returning to the US on 09Mar22. While abroad, my profile phone number is [redacted]; however, my device cannot make or receive calls. For correspondence, please reach me via email at [redacted] I appreciate guidance on resolving this matter.

I am Kimberly Oliver and I am facing an issue with my forgotten password on the mobile banking app. I attempted to log in multiple times and now my account is locked. During my recent call with a representative, I was informed that my access is restricted due to a pending verification process on a recently deposited check into my savings account. This reasoning seems unclear to me in relation to my mobile banking access. Additionally, I encountered unhelpful and rude behavior from two previous representatives regarding a wire transfer I made to my brother, Keshawn Norwood, to his Chase account with a reference ID of [redacted][redacted] for $8,[redacted]. Despite my attempts to verify the transfer, it seems to have caused discrepancies in my checking account balance. I require assistance with both issues promptly, as I have faced challenges with obtaining help through multiple calls.