Citibank Customer Service Issues

This morning, I was contacted about an overdue account. I regularly have automatic payments set up from my account and make extra payments whenever possible. Contacting anyone at Citibank has been incredibly challenging; I spent an hour trying to speak with a representative. My account number is [redacted]. Recently, my bank account was compromised, and I received a new card. Could this be the cause of the issue? I would appreciate speaking with a representative, so kindly reach out and leave a callback number if I miss your call. Thank you.

I recently received a letter stating that there is suspicious activity on my wife's account with Citi, mentioning a credit card ending in [redacted], which my wife does not have. We had an identity fraud attempt last year, so we are concerned. The letter also suggests that my wife has been a member since [redacted]. The letter is dated November 19, [redacted]. I'm unsure if this is a legitimate letter from Citi or a phishing attempt via regular mail. Your advice is appreciated.

I received a letter this week stating that there was suspicious activity on my wife's account, but my wife does not have a Citi credit card. There was an attempted identity fraud last year, and the letter references a card ending in [redacted] that she supposedly became a member of in [redacted]. I'm unsure if this is genuinely from Citi or a phishing attempt through regular mail. The letter is dated Nov 19, [redacted]. I would appreciate clarification on whether this letter is legitimate or not. Thank you.

I need assistance updating my phone number for my Citi Accelerate Savings and Citi Visa card. Despite contacting support weeks ago, my online verification still reflects my old number. The process of calling has been arduous and unproductive as I am consistently transferred between representatives who cannot resolve my issue. Kindly provide a direct phone line where I can speak with a live agent to rectify this simple matter. Thank you, J. Guinan

I am looking to get in touch with someone at CITIBANK regarding the closure of my HELOC, not CENLAR. According to CENLAR, only CITIBANK can assist with this matter. Despite having paid off my HELOC, CITIBANK is billing me $[redacted], and I am seeking an explanation for this charge. The issue revolves around Flood Insurance, which the condo association has covered annually. I have provided all necessary documents to CENLAR, but they cannot act without CITIBANK's approval to waive the fee. I have been dealing with this problem for nearly two years. CENLAR's low Better Business Bureau rating and negative reviews highlight their difficulty to work with. I am reaching out to CITIBANK for assistance in resolving this matter.

I recently received an offer to earn bonus AA miles by opening a Citi Miles Ahead savings account in [redacted] and meeting specific criteria. I have a Citi Platinum Select credit card, which aligns with the offer. I reside in Indiana. A query I have pertains to the bonus miles. Will depositing $10,[redacted].00 within the specified period and holding it for 90 days indeed result in receiving 20,[redacted] AA miles?

My account has been under review for two days now. I was informed that there is a new alert that requires attention, and I have been asked to wait for another 24 hours. I am eager to know the estimated end time of this waiting period and if I can expect a callback. My Citibank account needs to be functional again soon. I want to assure you that there are no fraudulent activities on my account. Please escalate this matter so I can resume using my account to pay my bills. Thank you.

Hello, I used to bank with Citibank before. Currently, I am dealing with a legal matter and require some past statements from my closed account. I no longer have my login details, and even if I did, I am unsure if they would still be valid. I specifically need the statements for my former checking and savings accounts from September [redacted] to May [redacted]. Any assistance you can provide would be greatly appreciated. Thank you.

I attempted to open checking and savings accounts back in early November. Despite this, Citibank did not provide me with any account numbers, causing delays. Eventually, Citibank informed me that the savings account was closed. Due to the extended time for the USPS to deliver, I decided to request both accounts to be closed. Unfortunately, Citibank continues to send automated emails, making it difficult to stop receiving them. Despite my request in early November to close the accounts, it seems Citibank has not processed it yet. I do not have any accounts with Citibank and will not be paying any fees. Please deactivate the debit card associated with these accounts promptly.

I need assistance in recovering my account. I've reached out for help over the phone regarding the issue with my card being declined. I was advised to wait for a letter, which I have not yet received. I'm concerned that the delay in receiving this letter will prolong the inaccessibility of my new account. Despite ensuring my payments were made on time and trying to link another bank account for payments, I'm still experiencing difficulties. I'm worried about the impact this situation could have on my credit score. This is causing me a lot of stress, and I'm feeling desperate for a resolution.

Around 2-3 months ago, I requested a reversal of the annual fee on one of my cards. I was told it would be processed, and an agent would contact me. However, almost 1 month ago, I received an SMS stating I couldn't be reached. I've been busy and attempted to call customer service, but I got stuck in the loop of selections and couldn't reach a representative. It has been challenging to get in touch, so please contact me as soon as possible.

I recently made a purchase at Kroger located at [redacted] Briar Forest and noticed a suspicious incident. While at the checkout, I observed a person with a phone quickly typing something near the desk, then glancing at me before hiding the phone. This raised concerns for me because in the past when I had to cancel my card, it was due to unauthorized charges attempted in Mexico, even though I had my card with me. Thankfully, the Fraud department intervened and alerted me about the suspicious activity. I believe my card may have been scanned during my visit to the grocery store. I typically refrain from entering my card details online and would appreciate your guidance on whether it's safe to continue using this card. I will refrain from using the card until I receive further instructions from you. I may have a few pending charges at QVC, and I will reach out to them accordingly. Thank you.

Update: I talked to a representative, but no help at all. They said the PIN was incorrect, but mobile deposit doesn't ask for a PIN. Frustrating! The issue is not fixed. I attempted to make a mobile check deposit into my account using my cell phone, but it got stuck on the site. After cancelling and trying again unsuccessfully, I attempted to deposit it at a Citi ATM directly, but it was denied with a message to contact the bank. Can someone explain why I am unable to do mobile deposits on my phone?

Good morning, I, Jose Antonio Martínez Ramos, am requesting the institution to issue a debt certificate reflecting the financial products under my name. This certificate should clearly show the outstanding capital and monthly amounts due. This request is to clarify the exact amount owed as I currently have some confusion regarding the total amounts, outstanding capital, and payments made. I would like to verify these figures in detail before proceeding with the payment. I kindly ask for confirmation of receipt of this request for my personal reassurance. Hoping to hear from you soon, Sincerely, Jose Antonio Martínez Ramos Las Palmas De Gran Canaria, December 14, [redacted]

I created an account and am receiving emails instructing me to fund it, but I lack the full account number to complete the process. Furthermore, without my debit card, I cannot verify my account access. I have the last 4 digits of my account number, but I am still waiting for the card to arrive. I want to ensure that my mailing address is correct before proceeding.

I needed to set up Autopay for my credit card due to missed payment notifications. The Autopay option was not visible on the website, leading me to contact customer service via chat. Despite challenges and getting logged out multiple times, a helpful representative guided me through the process. Although one strategy worked to complete the verification form, my card was deemed ineligible. Eventually, I had to authorize sharing my login information to enroll in Autopay. I appreciate the helpful and patient service but found the system slow, glitchy, and not user-friendly, reminiscent of online services from the 1990s.

Thank you for the prompt response. Our investor group conducted a wire transfer from First Republic Bank in the US to IFX UK LTD in the UK on Friday, December [redacted]. The transfer was for USD $[redacted],[redacted] and was sent to Citibank in the UK. The IMAD number is [redacted]0MMQFMPRN008510. Unfortunately, although Citibank confirmed receipt of the funds, they have not been forwarded to IFX. This delay is jeopardizing a crucial transaction involving a shipment of Jet fuel A4 to Rotterdam, The Netherlands, for Invitco LTD. The funds are meant for a final dockage tank fee payment, which is essential to secure the deal. Despite numerous attempts, I have been unable to reach Citibank to resolve this urgent issue and prevent potential financial loss. Assistance in expediting this matter would be greatly appreciated. Best regards, Paul Z. [redacted]

My overdraft protection was deactivated without notice, causing several non-payment fees of $34 each. This situation has significantly impacted my banking. The bank removed the overdraft protection because it was reportedly underutilized, leaving me without it when I needed it the most. I have been a loyal customer of Citibank for over three decades and this abrupt change without warning feels disrespectful and has had a negative impact on my finances. I am hoping to discuss my concerns with a representative to find a resolution to this matter.

I recently ordered a new computer, but it seems there was a glitch in your system that resulted in duplicate orders. I only need one computer and would like to cancel the extra order. I spoke with a representative who mentioned she would put in a cancellation request, but there's no guarantee it will be approved, and I might end up with two computers. In that case, I may be subject to a restocking fee. The representative also mentioned that I should receive an email confirming the cancellation request, but I never got one. I find this situation to be unacceptable. I wish there was a more direct way to address this issue with a real person.

I have been attempting to reach a customer service representative without success. Despite trying various phone numbers, the same automated voice greets me with a repetitive message each time. I've been unable to inquire about cashed checks personally due to the lack of human assistance. Citibank's current system is frustrating, with no option for direct communication. Feeling exhausted and disheartened by the time I've wasted, I am considering switching from Citibank. V. Di Mauro