Citibank Customer Service Issues

Placing an order online on a website outside the USA has been challenging for me. Despite contacting customer service several times, my account keeps getting blocked, leading to long waits on the phone for verification. However, even after spending over an hour talking to representatives and going through various verification processes via text and phone calls, the issue remains unresolved. The purchase continues to be declined, and I receive further instructions to call in for assistance, resulting in additional lengthy wait times on hold.

I received a new debit card, but when I enter the number, it displays a different number from what I have. I have not provided my security number yet. I want to activate the card as I have funds on it. I have spoken to six different people, but it's been challenging to communicate due to the distance and poor connection. I've been on and off the phone for six hours, and I need assistance promptly as I have other tasks to attend to. Could someone please help me resolve this issue efficiently?

I encountered challenges while attempting to register my email on the Citibank app to use Zelle. The confirmation email took over 10 minutes to arrive, causing the app to log me out and restart the registration process. Despite receiving the passcode late, it had expired, leading to being locked out for entering an incorrect code. A prompt to call the [redacted] number with error code MFA led to frustrating experiences with the AI, which repeatedly asked irrelevant questions. After finally speaking to a representative, the call quality was poor, and upon requesting a better connection, the call abruptly ended. This ordeal has lasted 45 minutes, and it's disappointing to encounter such issues that are not my fault. I am eager for immediate assistance to reactivate my account and set up Zelle using my email as promised by Citibank.

I received a text message on December 22nd regarding a purchase attempt for $62.73 on Uber Postmates in Amsterdam, which I did not make. I asked the representative to wait one hour before canceling my card, as I was about to make a purchase on Amazon. Unfortunately, the representative did not call back as promised. Consequently, my account was placed on hold, preventing me from completing my Amazon purchase. I am now left without a replacement card and unable to access my funds due to the bank being closed on Sunday. I have been on the phone for two and a half hours, requesting a new card to be sent by Monday, but the representative I spoke with was unable to assist further. I am currently on hold waiting to speak with a supervisor to resolve this matter promptly. If possible, please contact me at area code [redacted].

I have not received my recent bills, including the one dated 10/21-11/18. I have been charged late fees and possibly interest due to not receiving the bills on time. I always pay my bills promptly upon receipt but need assistance with these missing statements to avoid any negative impact on my excellent credit score. I am willing to pay what I owe now, but I want to resolve this issue to avoid any further complications. Your help in resolving this matter would be greatly appreciated.

I have two Citibank credit cards, and my address and email information are correct in their system. However, when Citibank sends me direct marketing offers, they use a slightly incorrect address that results in extra charges from my mail service each time I receive their mail. Citibank informed me that their marketing offices in Sioux Falls and Columbus are separate entities and cannot assist me in correcting the address issue. I would like to know how I can update this address to prevent these extra charges or stop receiving marketing mail from a company I am already a customer of. Thank you.

I noticed unauthorized transactions on my account after canceling a membership within the 7-day trial. I need to dispute two specific transactions: $39.95 and $12.99. I receive my retirement direct deposit into my bank account monthly. The withdrawals by the companies without authorization are unacceptable. The money was taken out from my Citibank account in Las Vegas, NV, on East Tropicana, ending in #[redacted]. The last four digits of my debit card are [redacted]. I am working on finding out the exact amount involved and expect the funds to be returned promptly.

I opened a Citibank checking account 9 to 12 months ago to receive overseas payments easily. I had at least $[redacted] in the account. I tried to cash around $2,[redacted] worth of unemployment checks for a friend who couldn't cash them himself. After being told by two Citibank representatives that it was okay, my account got shut down. Now, I can't access my online account, my debit card doesn't work, and I don't know my account number. I'm frustrated because I have at least $1,[redacted] of my money in there and $2,[redacted] of my friend's money which I don't want. I need the $1,[redacted] for Christmas bills; I'm a single mom with three kids. I'm considering filing complaints if this issue isn't resolved. Please provide a real solution to release my funds. Thank you, Christine Grant.

I've been struggling to register my Wayfair card. Each time I try, I get redirected to a login page, but I haven't created a username or password yet. After trying for two weeks, I have unfortunately misplaced the physical card, leaving me without the security code. Even when I attempt to apply without the card, I'm prompted to provide a verification code which I never receive via text or phone call. I've attempted restarting my phone multiple times in case of an issue, but to no avail. All I need is that verification code so I can complete the registration process.

I am unable to access my account, which contains money I need. I was informed the fraud department is involved, but I want to clarify that I have not engaged in any fraudulent activities. I received checks from a friend who needed help cashing them due to his lack of identification. Before depositing the checks, I spoke with an online agent and called to ensure the safety of my account, as I already had funds in it. Now, there is more money in my account, alongside my friend's checks. I am willing to forfeit his checks. I kindly request the release of the $[redacted] currently in my account. Could you assist with this, please?

I recently paid off my Citibank account over the phone after it had been closed, and the payment was deducted from my bank account. Since I no longer have access to my Citibank login, I am unable to view any details regarding this payment. In order to proceed with my home refinance, my lender requires a statement or letter from Citibank confirming that the account has been settled. How can I go about obtaining this documentation from Citibank to provide the necessary proof for my refinance application? The account in question ends in [redacted].

I activated my Citibank card about 9 hours ago. Today, when attempting a zero percent balance transfer, I was denied. I requested to speak with a supervisor, but was also denied. This is the reason I had not activated the card until now. Every time I tried the zero percent transfer, I faced rejection. It's misleading to send out mail offering these transfers and then deny them. If I don't receive the introductory offer this time, I will file a complaint with the federal government.

I have been trying to add a check to my account for four days, but I keep encountering an error. I have attempted to contact support with no success. Please assist me in solving this issue, or I will have to cancel my account. Every time I try to log in with the correct password, I receive another error message. It is frustrating, and I kindly request that you fix these website issues. Additionally, please add cubes to my account. The main site keeps locking me out, rejecting both the new and old passwords. I specified Citibank, but the system directed me to a Mac machine in Sicklerville instead. I need to add $[redacted].92 to my account promptly. This has been an ongoing issue for far too long, and I need it resolved urgently. Thank you for your attention to this matter. - Holly Lee Gillingham, Account Number: [redacted]

I noticed a suspicious charge of $[redacted].84 from MOTEL 6 TALLAHASSEE [redacted] on my February CitiCards statement, which I reported. Despite initial assurance of a credit, it was not reflected. Since March, I have been contacting CitiCards Customer Service by phone, mail, and email with no resolution. The fraudulent charge was initially removed but reappeared in April. CitiCards claimed my complaint was delayed. Attempts to contact Motel 6 and its parent companies were futile. CitiCards Customer Service has been unhelpful and unprofessional, refusing to escalate the matter. Recently, another fraudulent charge of $29.99 for WEBROOT YEARLY PLAN RICHFIELD MN on December 12, [redacted], appeared. CitiCards advised to wait for 90 days for resolution.

I am experiencing a problem when trying to open a dispute from my account details. I receive a message stating that the page is unavailable. On December 3, [redacted], $[redacted] was charged by SGSACER at [redacted] NY. I have been unsuccessful in resolving this issue with the merchant despite weeks of effort. I was pressured into subscribing to a plan that only covers basic software problems, which was misleading. Moreover, the support technicians are located in India and struggle with English proficiency. I had to seek help at a local shop for my Acer PC, but it was irreparable, leading me to purchase a new Dell computer. The Acer service plan is redundant for me. I have encountered difficulties reaching the customer service number provided. Resolution Requested: I would like the charge of $[redacted] to be refunded.

Subject: Account Closure Inquiry Dear Citibank Customer Service, I am writing to address a recent issue with my accounts which were closed without prior notice. Despite consistently paying my bills, I was surprised to find my accounts, ending in [redacted] and [redacted], closed one day. While Customer Service mentioned sending a letter explaining the closure, I have not received such communication. Could you kindly provide me with a copy of the closure letter? Concerns have arisen due to recent transactions, and I am keen to understand the circumstances behind the account closures to alleviate any anxieties I may have regarding potential fraud. Thank you for your assistance. Best regards, William H. Hoy President/CEO Skyline Pool & Spa, Inc. [redacted] Willow Road Menlo Park, CA 94[redacted] [redacted] Ca Lic. #[redacted]

I have a $[redacted] flight discount for American Airlines that was issued by Citibank, not the airline. When I tried to use it on the American Airlines website, the "Flight Discount Code" and PIN were not being accepted. This certificate expires on 2/28/[redacted] and I need a new one with a code that is accepted on the website. I would appreciate it if the new certificate could have a longer expiry date since I will not be booking a flight in the next month. I have already contacted American Airlines, and they advised me to reach out to you for assistance. I also attempted to contact your customer service, but the automated system was not helpful. I would appreciate speaking with a customer service representative. Thank you for your understanding. - Wanda M.

I am expecting a payment of $[redacted] from a client, but they are asking me to pay $[redacted] to receive it, which seems excessive. I was initially asked for $[redacted] to create an ID and then $[redacted] for a new access code. I paid the first $[redacted], but I am hesitant to pay the additional $[redacted]. The email I received states that my PayPal account has been processed, but my payment is "pending" until I provide the $[redacted] for a new access code. I am unsure if this is a scam or a legitimate banking practice. Could you please advise me on this matter? The email is attached for reference. Thank you.

My card and PIN were stolen and used to withdraw money from my account. There were two charges for $[redacted].50 on the 14th and one for $[redacted].50 on the 15th. I filed a dispute stating that my card was stolen, but the response I received stated I claimed to have my card the entire time, which is untrue. Despite this error, I was denied and my appeal has been ignored. I have been waiting for over a month for a provisional credit, only to be rejected due to a misunderstanding. Even your own representatives acknowledged mistakes were made, yet I was advised to resubmit the dispute, prolonging the waiting process. Frustrating!

I have received an affidavit regarding the fund ownership transfer of $2,[redacted],[redacted] in the United States. I would like to share documents from the Department of Justice in the Supreme Court of Texas and from lawyer Mr. Alfredo Colaros representing Mrs. Isabelle Lerossignol's last will testament. This document states that Rejean ALARIE and Robert Duval are entitled to the mentioned amount. I will provide you with these documents once you share the contact information for the appropriate department. To reach me, here is my contact number in Canada: [redacted]. My address is [redacted] 5th Street, Shawinigan, G9T4R7. Sincerely, R. ALARIE [redacted]