Citibank Customer Service Issues

We have two Citibank cards. The payment for one card was mistakenly credited to the other, causing issues with credit bureaus flagging us for missed payments. After multiple calls and being put on hold, we were able to clarify the error. We now want to cancel both cards. How can we ensure this process is handled correctly? - The Jefferies P.S. My billing rate is $[redacted].00 per hour, so we believe we are owed $50.00 for the time spent resolving this matter, not to mention the frustration of multiple calls.

I need to withdraw all my funds from my Citibank savings account and they are limiting me to $10,[redacted] per month via transfer, which I have already done this month. I was advised I can direct wire more for a fee, but the process requires a debit card, account info, and access code, which I don't have for either account. After contacting Citibank, they mentioned I need to apply for a Citibank account to complete the wire transfer. I'm frustrated as I previously transferred larger amounts without issues. I just want immediate access to my money. I plan to move the excess funds to a local bank's savings account for easier access.

I am facing an issue with my Citi AA Mastercard as there is a hold on it until I verify recent card activity. I acquired this card in January, and the first payment is due on March 2nd. When I reached out to Citibank customer support, I was informed that I needed 2 Citi credit cards to confirm my identity. Despite my attempts over the past 3 days, where I endured wait times of up to an hour with no response, I have been unable to resolve this matter. I utilized the Citi chat customer support, but they only provided me with the same phone number and advised me to try calling at a different time. Despite requesting to escalate my concern to a manager through chat, I was directed back to the regular customer support number. This situation is urgent as I need the statement for my mortgage refinance and risk penalties if the issue persists. Any assistance would be greatly appreciated.

Subject: Urgent Account Closure Request Hello, I hope this message finds you well. I am reaching out regarding my Citibank credit card account. Despite Citibank issuing me a new credit card in September [redacted] to replace my expired card, I have yet to receive the replacement. Even after contacting Customer Service, I was informed that delivery delays were due to the ongoing Covid-19 pandemic. I have also attempted to update my contact number from [redacted]1 to my new number, [redacted]8, by emailing [redacted] Unfortunately, no action has been taken, causing inconvenience when trying to make online transactions that require OTP verification. Due to these concerns and the risk of unauthorized card usage, I urgently request the immediate closure of my Citibank credit card account. The account has a zero balance, and there are no outstanding payments to settle before cancellation. I kindly ask for confirmation of the account closure via email at [redacted] or SMS at [redacted]8. Thank you for your prompt attention to this matter. Warm regards, CS T.

Dear Sir/Madam, My name is Walter M H Konst, a customer since [redacted] and a retired citizen residing in Belize, Central America. I recently attempted to withdraw funds from my account, but my card was declined. Despite trying to contact customer service through live chat, I have had no success. The last 4 digits of my ATM Mastercard are [redacted] with an expiration date of 06/23. My new email address is [redacted] Please assist me as soon as possible as I urgently need to pay for a hospital surgery. Thank you, Walter Konst

Hello, my name is Rosario Spampinato, a resident in Russia and retired from INPS with pension number [redacted]17. I wanted to bring to your attention that as of today, 03/09/[redacted], I have not received my pension payment. I was expecting an explanation from CITI, but I have not received any information. I would like to know the status of my pension, when I will receive it. Please provide me with some information, as I am in need of my pension. Thank you.

I recently discovered a credit inquiry on my report that I did not authorize or have prior knowledge of. I have never had any dealings with Citibank and have not been informed of any charges. I have filed a police report regarding this fraudulent activity and would like all charges associated with this incident to be removed. I am exercising my right to dispute these charges as allowed by the Fair Credit Reporting Act. Please get in touch with me promptly to address this issue. Thank you.

Hello, I am seeking assistance regarding a money transfer I am awaiting from a customer. The customer sent $[redacted] from Citibank to my Agricultural Bank of China account. Unfortunately, the money appears to be pending due to me not having a Citibank account. I have been informed that I need to pay $[redacted] to their agency to resolve this. I am unsure if this is legitimate. I urgently require this money for my family. Here are the transfer details regarding my account: Bank Name: Agricultural Bank of China Account Number: [redacted][redacted]71 Swift Code: ABOCCNBJ Pending Transaction Information: One pending transaction to display Pending Card Transaction: There are no pending card transactions to display Posted Transactions: Balance: Arranged overdraft I kindly request guidance on the validity of this situation. Thank you in advance for your help.

I am Donald W.S. Lee. I encountered an issue with a money transfer on March 3, [redacted], attempting to send $8,[redacted], followed by another $2,[redacted] transfer on March 09, [redacted]. The bank in the Philippines declined the second transfer due to a beneficiary name discrepancy. Despite amending the details with Citi's wire specialist, RCBC Bank in the Philippines reported returning the funds on March 14, [redacted], which I have yet to see in my account. Communication attempts with Citi Bank have been challenging due to using only a local phone plan in the Philippines. I have incurred expenses trying to resolve this transfer problem, which has been ongoing without any issues until this recent transfer. RCBC Bank claims to have informed Citi Bank, yet I have not received any notification myself. It's frustrating not being able to access my own funds.

I recently moved back to California and needed a fridge urgently. After finding out that all stores had a 6-week wait time, I decided to order directly from LG where I could get it next week. I purchased an LG fridge for $2,[redacted], but unfortunately, my credit card was flagged for fraud without my knowledge. I unintentionally made 10 attempts to order the fridge before realizing there was an issue. Contacting CITI proved to be challenging due to poor audio quality. They explained that I needed to wait for a code to arrive by mail before proceeding with the purchase. There are only two fridges left, and they might not be available for long. After transferring a balance to my CITI card to make the purchase, it was suddenly blocked, causing inconvenience as I also have significant hotel charges on the same card. Despite expressing that I am the card owner and a long-time customer with hefty interest payments, I faced difficulties and felt frustrated all day on 3/25 due to these problems.

I have contacted Citibank multiple times regarding a collections debt issue. I made two payments of $50 each, on the 9th that cleared my bank on the 15th. Despite my efforts, I am still being told about the outstanding debt. I am struggling to reach the collections department, and even when I manage to get through, I am placed on hold indefinitely without speaking to anyone.

I have already contacted Equifax regarding this matter, and they advised me to speak with a "credit advisor" at Citibank. Despite having a recent credit score of [redacted], my score plummeted by 59 points due to unintentionally exceeding my credit limit for the first time. This incident occurred because I authorized my attorney to keep my card details on file, and without my knowledge, a charge was made, pushing the balance over the limit by $[redacted].87. I only became aware of this when I received a receipt in the mail. Additionally, my dog needed urgent surgery around the same time, leading to higher expenses. Upon being alerted by Credit Karma, I promptly paid off the entire balance in full. Given my spotless payment history and extended period as a customer, I believe Citibank could have offered a courtesy warning before impacting my credit score so significantly.

I encountered an issue while trying to buy an airline ticket. I entered my card details, but a Citibank merchant window asked for my phone number to send a passcode, which I never received. Contacting Citibank, I waited 49 minutes for a response, then another 34 minutes after being transferred to Customer Service. Despite needing a 6-digit passcode, I kept getting a 9-digit code. After over an hour, they couldn't resolve it, suggesting I use a different credit card. Unable to proceed, I lost my reservation due to timing out. Reattempting with my wife's Citibank card was unsuccessful. I eventually used a Chase Visa card, receiving a passcode instantly but at a higher price. This experience, along with prior issues, has left me frustrated with my 25-year relationship with Citibank.

My Costco Citibank credit card application (App # [redacted][redacted]) was denied due to "insufficient credit history." I have a PNC credit card in "Good Standing" since [redacted], paid off a student loan, and hold an apartment rental agreement with Steven Scott Management, Inc. I am a GS-09 level employee with the US Army Corps of Engineers in St Paul, MN, approved for a Citibank government USACE credit card. My Experian FICO credit score is [redacted] (EXCELLENT). Given my financial background, it is surprising that my Costco application was rejected. I kindly request a thorough review and an explanation for the decision. Thank you. D. Calabria

I was contacted two months ago regarding a fraudulent online purchase from Walmart that appeared on my credit card. Despite closing that account and receiving a new card, the charge of $[redacted].71, along with an interest fee of $10.21, has transferred to my new card and is still unresolved. I spent 1 1/2 hours on the phone this morning, 4/18/22, attempting to resolve this issue but was disconnected during the call. The fraudulent charge in question was on the card ending in [redacted], which was then switched to the card ending in [redacted] due to the fraud discovery. The specific charge was made on 02/15 and 02/16 from WALMART.COM. I urgently need assistance in removing this unauthorized charge and interest from my account as this has been a persistent problem for me over the past several months. Thank you for your prompt attention to this matter. Regards, JN

I need assistance with my account issue. I opened my account and was immediately locked out for spending too much of my own money. My user ID is blocked, and my debit card is locked. I am concerned if someone might have stolen my identity and used my funds. Despite verifying my phone number, social security, and email address, I have been denied access to my account. There is over $12,[redacted] at stake, and I could face eviction. I cannot afford legal help and have been struggling with this for almost a month. The customer service representatives and fraud department have been unhelpful, treating me poorly and even hanging up on me. I urgently need a resolution to this situation.

I have been locked out of my account and tried to contact customer service following the instructions in the email about potential account compromise. However, the automated system is prompting me for the last four digits of my bank card, which I do not have yet as it has not arrived in the mail since being sent on the 28th of last month. I suspect there might be an issue with the address as the mail did not include my apartment number correctly. Furthermore, I am puzzled why Citi Bank suspects unauthorized access to my account when I share it with my fiancé. Despite attempting to send money to him and a friend, the transactions have not gone through, leading to my account being locked. I am unsure about the cause of these issues and would appreciate any assistance or clarification Citi Bank can provide. Thank you, S.B.

I recently opened an account and received a check from the Comptroller of Texas's Office. I attempted to mobile deposit the check but was notified of concerns by the fraud department, leading to my online access being restricted. After contacting the Comptroller's office to confirm the authenticity of the check, I was reassured Texas is financially stable. Despite this, speaking to your customer service indicated my account was at risk of closure due to suspicions of fraud. Upon further inquiry with the Comptroller's office, I discovered the check was indeed cashed by Citi Bank on May 2nd. Despite this, Citi Bank initially claimed the check had not cleared, causing confusion. After persisting with Citi Bank, it was acknowledged that the check had cleared, and my call was forwarded to the review department. Unfortunately, my account remains inaccessible, and the pending closure is causing distress, especially as I urgently need access to my funds. Time is of the essence, and I am eager for a resolution as my rent payment is now overdue.

I have been a Citibank customer for over 44 years. When I turned 21, Citibank was the only credit card company that gave me a credit card, and I will always be grateful for that. I usually inform Customer Services when my purchases go over $[redacted]. Lately, I've been buying gift cards for a friend who is currently unemployed due to caring for her sick mother. I called Citibank a few weeks ago to let them know I would be buying (4) $[redacted] gift cards totaling $[redacted]. I was initially able to buy (2) $[redacted] gift cards at Walmart without issues, but when I tried to purchase the other (2) $[redacted] cards, my Citibank card was declined. I had trouble understanding both the customer service representative and the supervisor I spoke to afterward. It took me an hour and a half on the phone to resolve the issue. Yesterday, a similar incident occurred, but this time I called the Fraud Department myself. Despite struggling to understand the representative and the supervisor, eventually, I managed to make the purchases without any problems. Now I have received a letter asking me to prove the recent activities were authorized, which is frustrating. I am considering switching to a different credit card company due to these ongoing difficulties.

My checking account has been frozen since I reported fraud in December [redacted]. Despite multiple attempts to inquire about the status, I was disconnected by customer service. They mentioned a 60-day period that has long elapsed. The customer service representative is now uncooperative and unwilling to disclose any information or provide access to my account ending in [redacted]. Another account is also affected by the fraud, but I do not have the account number on hand. The resolution to this situation is to unfreeze my funds and close both accounts as previously discussed.