Citibank Customer Service Issues

I am Pauleen Cooper, recently designated as POA for my father, Marion Raymond Scudder JR. He is unable to make decisions according to a medical doctor's assessment. I suspect fraudulent activities on his active credit cards and am gathering evidence to press charges. I am seeking the last four years of activity on his Citi cards to proceed legally. Despite having his Social Security number, I lack his card numbers as they are not on his bank statements. I am willing to pay for this service and have all necessary legal documentation. Despite contacting various branches without success, I am unable to obtain the account numbers. Kindly advise on the next steps to be taken. Thank you, Pauleen Cooper.

As a Citigroup account holder, this is my first time buying a home and I require a preapproval letter for a property I'm interested in, following disclosures received. I intend to utilize my accounts with Citigroup Global Markets for financing. The loan number is #[redacted]. The initial house has been sold, but I've identified another property, and both the realtor and owner are prepared for my offer pending the preapproval letter. The financial calculations show a significant difference that my accounts can comfortably cover. I am hopeful that this process can be completed within 24 hours. Thank you for your time and assistance. Regards, G.

I fell victim to a nationwide phone scam yesterday involving individuals impersonating U.S. Border Patrol agents, CBP employees, and U.S. Customs officers. They coerced me into sharing my bank details leading to fraudulent transactions totaling $[redacted]. I intend to dispute these charges. CBP is issuing a warning about fraudulent phone calls targeting people across the country. Scammers employ various tactics, like claiming a package with drugs and money addressed to the recipient was intercepted, or threatening arrest unless personal information is given in exchange for Bitcoin. It's important to note that CBP and the Department of Homeland Security do not request money over the phone, including Bitcoin or gift cards. If you receive such calls, avoid sharing any information. Take note of the number and details of the call, then report the incident to your local law enforcement and the Federal Trade Commission. For further assistance, contact the CBP Information Center at [redacted]. Sincerely, Rob D. Public Affairs Specialist CBP-Arizona

I noticed there was a charge plus an overdraft fee on my USA Gold account, despite having a $0 balance. The account should have been closed and not allowed any charges. I want to ensure that my other debit account is locked until I regain online access. I'm currently in Europe with limited access due to a new SIM card, unable to reset my password. I plan to return on May 27. This is regarding my Citibank account in California. Name: P. Wallin

To Whom It May Concern, I am writing to address the late payments listed on my recent credit report for my Citibank account in April [redacted], August [redacted], and April [redacted]. Due to a mistake in selecting my checking accounts in the online portal, I fell behind on payments. However, I have since improved my money management and maintained a flawless record of on-time payments. I am planning to apply for my first home soon, and I am concerned that these late payments could impact my eligibility. I kindly request a goodwill adjustment to remove the late payments from my credit report. I believe this does not reflect my creditworthiness or commitment to repayment. I appreciate your time and consideration in rectifying this matter promptly. Thank you for your assistance. Best regards, Tory G.

I made an insurance payment yesterday using my debit card. The money was deducted from my account instantly, but the transaction was declined on the insurance side. After a long hold, a customer service representative mentioned Citibank was having issues with Mastercard and Visa. I called again this morning and spoke with Liz, who couldn't assist and didn't understand why I called. After requesting a supervisor, I spoke to Marju, who claimed the authorization would drop off in four days. This explanation doesn't resolve the declined transaction. I've spent over three hours on hold without a resolution. It's crucial for me to have this transaction cleared, and I need an explanation for this issue. I am concerned about my insurance being suspended, and I will hold Citibank accountable if any issues arise with my automobile during this ordeal.

I have been struggling for days to take advantage of Citi's offer to buy from Amazon and pay in monthly installments for up to 12 months with no interest. The offer did not appear during checkout on Amazon's website despite my numerous attempts. I reached out to Citi and Amazon customer service multiple times. Citi directed me to Amazon for a solution, while Amazon directed me back to Citi. Frustrated, I ended up placing the order on May 31, [redacted], using my Citi card without the flex pay offer. I still wish to apply the offer to this purchase if possible.

Good afternoon, I am Belky Álvarez de Escobar. I'm reaching out via email to update you that on May 5, I established a tourist account at your Hialeah branch. I was informed that the card would arrive at my designated address after 7 days. However, to date, I haven't received the debit card. Additionally, I didn't receive a temporary card on the account opening day due to system restrictions. Following a conversation with customer service, I was instructed to send a letter, a requirement that was not previously mentioned, to access my account. During the account setup, I emphasized my tourist status and sought assurance that I could have an account hassle-free. Presently, it appears as though the account is inactive, making it difficult for me to access my funds while I am outside the United States.

Hello, I am Theresa A Avery. My daughter, Michelle, and I are purchasing a house together. Michelle has discovered a Citibank credit card in her name with a balance of over $5,[redacted], which she believes is not hers and was opened in December [redacted]. The last four digits of the card are [redacted]. We have been trying to contact Citibank and Citicard regarding this matter without success. I will provide Michelle's Gmail for communication. To avoid any financial implications on the loan for our house, we want to address this issue promptly. Should we reach out to Citicard instead? I hold a Citicard through Costco, and I believe they have a different contact number. Kindly send any responses to Michelle at [redacted] She can also be reached at [redacted]. For further details, please contact her or me at [redacted] My information should be associated with my card ending in [redacted].

I can't remember my password for online access. The instructions to reset it ask for a Social Security Number, but as a non-US citizen living outside the US, I don't have one to provide. Can you advise on a solution for me to regain access to my account? Additionally, please guide me on how to switch my account from checking to savings. Thank you, E. Naranjo

I am having trouble accessing my Citi credit card account through their website across multiple browsers. The customer service experience has been extremely poor, with long wait times on multiple calls and even getting disconnected after a 38-minute hold. The Citi bot on the mobile app has also not been helpful, leaving me frustrated with the whole situation. I am concerned about the security of Citi's systems and wondering if there have been any recent issues with the company. This experience has been very disappointing.

I've encountered an issue with Citi's policy on their Shell card and potentially other cards. Citi cancels cards if they remain unused for 12 months, regardless of a perfect payment history or high credit score. This cancellation can decrease your credit score by lowering your total available credit. The process of reactivation is inconvenient as Citi requires re-application, resulting in another hard credit inquiry. The dismissive attitude of the management team is concerning, leaving a negative impression. If this is how loyal customers are treated, I am considering closing all my Citi accounts, including affiliates, checking and savings accounts, and platinum cards. The lack of customer care and professionalism displayed by the management team is disappointing and unacceptable.

I had a frustrating experience with your customer service. Yesterday, I called after receiving a message, but after many failed attempts due to disconnections and poor connections, I finally spoke to someone in the fraud department. Due to driving, I couldn't provide detailed information but was offered the option to call back later or submit it via email, which I never received. Today, after several calls and disconnections, I managed to speak with a representative. After a struggle, I requested to speak to a supervisor and eventually reached the fraud department after more waiting. I understand cost-saving measures, but the poor connections and language barriers with overseas representatives make it difficult for customers like me who have limited time to spend on such calls. Sincerely, John M. Baker

I received the pre-approved credit card in the mail, but it seems to have been tampered with. My personal and financial details were easily visible, putting me at risk of identity theft. I did not request this card and am deeply concerned about the security breach. I urge you to address this issue promptly.

I recently discovered a bill from Citi while I was out of the country from February to May. Upon my return, I made a payment of $[redacted].25 to Costco, which was promptly settled on May 5. I contacted Citi to close my credit card and clear any outstanding balance upon my return. However, I was disappointed not to receive credit for [redacted] rewards. Ever since that call, I have refrained from using the card. I believed the account was closed after being informed that I had paid in full. Subsequently, I visited Costco to terminate my membership, where they advised me to reach out to obtain the rewards I had earned. The bill I received today amounts to $[redacted].64, along with a $35.00 late fee and $4.27 interest. Should there have been a bill post my call to Citi, I am willing to settle the amount owed. The late fee and interest were unexpected as I understood my balance was clear. I would appreciate receiving an email detailing the $[redacted].64 charge dates for prompt payment. I hope to receive the rewards, totaling over $30.00. Thank you for your assistance. Regards, R. Soderstrom.

Dear Sir/Madam, I held a savings account with your bank, Citibank, Washington DC branch since September [redacted]. Upon leaving the United States, I withdrew most of the funds but kept the account open for a potential return. However, due to personal circumstances like my expired green card, I could not come back as planned. I am reaching out to inquire about the status of my savings account with a balance of approximately $[redacted]-$[redacted] from [redacted]. My name is Abdullah Ahmed Ali, and my social security number is 00-[redacted]. I kindly request assistance in accessing my account. Thank you for your support. Sincerely, Abdullah Ahmed Ali

When seeking customer service assistance from Citibank, I found the information provided online to be inaccurate and unhelpful. Despite the bank requiring everything to be in writing and signed, as a customer, there is limited opportunity to obtain written documentation for our own records. Dealing with call centers proved frustrating as the more time spent on the phone, the less likely issues were resolved, and there was no tangible proof of discussions. I believe that if customers collectively express dissatisfaction and close their accounts, then banks like Citibank will be compelled to offer better communication options. Unfortunately, my recent experience on the Citibank website was futile – various features were dysfunctional such as viewing details, cash rewards, chatting, and sending messages. The accessible phone number led me to incorrect support, and I struggled to find an email contact. This lack of effective communication channels at Citibank has made seeking assistance a time-consuming and frustrating ordeal.

I attempted to cancel my credit card yesterday due to dissatisfaction with a recent issue of possible fraud. I received a new card and activated it, only to discover a late fee charged, despite instructing your representative to pay the undisputed balance from my linked checking account. Yesterday, I faced challenges reaching assistance and was transferred multiple times, spending considerable time on hold before assuming my call had been dropped. Expecting a callback, I was left disappointed. As a long-standing customer with a history of full balance payments, this experience has left me extremely dissatisfied.

I recently received my Citibank card, but I am having trouble activating it. When I opened my savings account, I can't recall if I set up a PIN. Additionally, I wasn't aware of the Challenge questions for online banking access, so I didn't note down my account number. Therefore, I require assistance to activate my card and access my online banking account. Any help with obtaining my account number and activating my card would be greatly appreciated.

My name is Ana Maria Villacorta with Social Security Number [redacted] 17 [redacted]. My son, Percy Fernandez de Castro Villacorta, has a money marketing account with the number [redacted]. I don't have a debit card as it got lost. I have called several times but haven't been able to get help as they ask me questions I can't remember from many years ago. I'm 77 years old now, and my memory isn't the same. How can I prove that I am the account owner and have my debit card sent to my home at [redacted] Arica Avenue, Breña, Lima, Peru? My home phone number in Peru is [redacted] [redacted] or my daughter Katya's number at 1[redacted], where I can be reached. Please provide me with a solution. I'm very ill with pulmonary fibrosis and urgently need my debit card. I've called multiple times without success; they have not been helpful or friendly. Good afternoon. Can you please respond to this email at [redacted]?