Citibank Customer Service Issues

I am looking to discuss my Costco/Citi card account. I purchased a Lennox Air Conditioner through Costco on 2/22/21. The Citi card representatives are unable to provide me with a breakdown of my payments from 2/22/21 to 7/21/22, claiming their systems can only show the last 12 months. I have kept records of my payments since March 21 and have proof of all 17 monthly payments made online. I request to speak with an accounting officer as it is crucial. The company is causing confusion by stating I missed two payments without specifying the dates. I maintain detailed records of all my payments. Additionally, I am being charged interest without explanation. Thank you for your assistance. Pedro D.

I am requesting to speak with a supervisor regarding the bills I am receiving despite filing for bankruptcy. Unfortunately, I have been unable to reach a supervisor through another department. I will be notifying Attorney Geitmeid at National Debt Relief about this matter. Please refrain from contacting me further on this issue. I have also lodged a complaint with National Debt Relief. Mary Martinelli [redacted] Holmes Creek Rd, Smithville, TN [redacted] Account ending [redacted]

I have been unable to access my account since August 4, [redacted]. Despite multiple attempts to contact the branch, I am still locked out and have not received my bank card. I did receive checks in the mail, making account recovery challenging. Each time I call, I am redirected to the fraud department and left on hold for extended periods only to be given vague responses or told to call back when the call center is closed. There are concerns about deposited checks from August 4th and 5th, and without my bank card, I fear my account may be at risk. I urgently need assistance to protect my funds and regain access to pay my bills. Despite lengthy phone calls resulting in being redirected or disconnected, I have not received a satisfactory resolution. I need prompt assistance to resolve this matter.

I am experiencing account issues because of depositing a third-party check. Since I opened my account online, I didn't receive a consumer handbook to reference. I have contacted customer service multiple times to explain that I did not want the transaction to go through. One agent noted that I could withdraw $[redacted], but I am unable to travel to the nearest Citibank branch 30 miles away. I urgently need access to my funds to cover the expenses related to my mother's unexpected passing. The funds are required for her release to a crematory, and I am falling behind on these payments. I am hoping to resolve this issue quickly without having to visit a branch, as I only need about 10 minutes to withdraw the necessary funds. Please understand the urgency of my situation and help me resolve this matter promptly.

A fraudulent charge appeared on my Best Buy Citibank credit card for a product I did not buy. I contacted Citibank customer service 30 days ago, and they canceled my card as requested. Despite this, I am now receiving past due notices for the $[redacted].10 fraudulent charge and an unidentified product I didn't order or receive. My Best Buy account number is 4[redacted] 1[redacted]1, and my name is D. Butcher. When I tried to reach Citibank, they requested my card number, but it is canceled, making it impossible to provide. I'm struggling to resolve this issue as their customer service is unhelpful. Citibank needs to remove the fraudulent charge and past due amounts related to the unauthorized purchase from my old card and stop sending bills for items I never bought.

Recently, I was made aware that my daughter's usage of my Sunoco card had encountered a rejected charge. Upon investigation, it was evident that there were multiple unauthorized charges on the card, leading to an unusual account balance exceeding $[redacted], significantly higher than the typical $[redacted] to $[redacted] range. I promptly contacted Sunoco regarding this issue, and they assured me a replacement card. Unfortunately, the fraudulent charges were processed before the card was blocked, resulting in overdrawing my Chase Bank account.

For the past two weeks, I have been attempting to complete a wire transfer to Japan, my current location. The process starts with me submitting a request, followed by receiving an email the next day requiring me to call to verify details. After speaking with an agent, verifying my account number and social security number, I am reassured that all is well. However, I repeatedly face the issue of the wire transfer being canceled the next day. This has occurred on four separate occasions. Despite requesting to speak with someone in America, I am consistently connected with agents speaking English as a second language. They express sympathy, offer apologies, place me on hold for extended periods, but in the end, express their inability to assist me effectively. Despite ensuring my contact information is correct with the bank, I have received no phone calls from them. I only receive emails stating that they were unable to reach me and that the transfer was canceled. I have already spent nearly 4 hours on the phone with agents. I kindly request guidance on how to reach a competent individual who can provide assistance. I would appreciate communication via email or phone. Please note, I am located in Japan and can be reached at the email address provided or at +81 90 7[redacted]. Thank you, Ekaterina Hamashima. Wire transfer requests cancelled by the bank: Ref # [redacted][redacted] Ref # [redacted][redacted] Ref # [redacted][redacted] Ref # [redacted][redacted]

I hold four Citibank Credit Cards and a Citibank Savings Account without a debit card. I lost internet connectivity and have been struggling for hours to restore it. This morning, a Costco Card division representative informed me that the issue originates from the Citi Savings Account and directed me to that department. Unfortunately, when the representative requested the debit card number, I explained we do not possess one. Subsequently, he asked for the account number, of which I only have the final four digits, leading to his inability to assist further. The suggested resolution is to re-register the account; however, upon doing so, the system indicates we are all set but prompts for the same information. I am Marshall R Cook, and my wife is Isabelle D Cook. She holds the primary position on the savings account, while I am a co-signer. For contact, please reach us at [redacted] or [redacted].

My husband received a call from an attorney threatening legal action if we didn't pay $1,[redacted] immediately. He was afraid and concerned about the situation. I initially thought it was a scam, but after speaking with the attorney, Brian Watson, I was informed it was legitimate. I mentioned we lacked any documentation regarding the debt and believed we never borrowed money from Citibank. The attorney stated paperwork had been sent, apologizing if we hadn't received it. He offered to cancel the payment if we could provide proof of not owing the debt. We've been waiting for the documents for two weeks but have not received anything. Time is running out to dispute the payment. Assistance would be greatly appreciated. Thank you for your anticipated help.

My account was blocked due to a Multi-Factor Authentication issue. I spoke with seven representatives and wasted nine hours without any resolution. The last person claimed a City software engineer was fixing a glitch in my account's software. They advised me to wait a couple of hours, but even after four and then six hours, there was no progress. Feeling frustrated after spending a whole day on this, I decided to search online for any clues. To my dismay, I discovered multiple open cases of similar account issues. It was disheartening to realize that none of the representatives had mentioned this widespread problem during our conversations.

I made two hotel bookings for two families in Paris using “Booking.com” for November 6. Unfortunately, our mother got sick, and we requested a cancellation on November 4. The hotel, Suites Helzear Etoile, did not respond to our emails or calls, and their website wouldn't load. Booking.com informed us that the hotel declined our cancellation request, and we are now stuck with the full payment even though we won't stay there. We are currently in Germany and seek assistance with this situation.

I am having issues with Citi Bank's fraud department. They are refusing to use the phone number I have on file because it's not in my name, even though they have always contacted me on this number before. Now, out of the blue, they want my account on hold and are insisting I provide a phone number that is publicly listed, which I no longer have. They need to update their system. I have voicemails from Citi Bank's fraud department and alerts about fraud. I am in desperate need of my debit card to buy my medication as my health is declining. My bills are at risk of being unpaid, and the bank's behavior is upsetting and unhelpful. I need my card activated promptly. Please assist me.

I applied for a Best Buy credit card, but my application was denied due to issues verifying identity information from Equifax. I contacted Equifax, and they confirmed that there should not have been any obstacles for Citibank to verify my identity. Can you please investigate this matter and review my application again? Reference number [redacted][redacted].

Hello, please assist us. Last year, we had a transaction with a Chinese supplier and made a payment to their Citibank Hong Kong account. We are seeking help to determine if this account is still active as we have been awaiting a refund for six months. Regrettably, our project in the Philippines was terminated due to extensive delays in receiving the items. Despite being informed in September [redacted] that our refund was approved, there have been no further updates and the refund has not been processed. Your aid in investigating the status of this account is greatly appreciated. Thank you. Beneficiary Account Name: Hunan Xin Shen Fei International Trade Co., Ltd Beneficiary Account #: [redacted]00 SWIFT Code/BIC: CITIHKHX Bank Code: [redacted] Beneficiary Bank Name: Citibank N.A., Hong Kong Branch Bank Address: 3 Garden Road, Central Hong Kong Type of Account: Business Account

I am looking to open a joint checking account with someone in Kenya for donation purposes. I reside in St. Petersburg, Florida, and my friend in Kenya is a reliable acquaintance of 30 years. Our goal is to fundraise for the repair of an existing well in Kenya using Go Fund Me. I require a bank that operates in both the USA and Kenya for this purpose. I will be able to visit the Pinecrest, FL branch on Friday. Should I prefer an in-person meeting for this process? What specific information will be needed from both parties, especially my Kenyan friend? We plan to initiate the account with a deposit of $[redacted] USD.

I am having trouble logging into my web account. I suspect my account was locked because you were unable to verify an international transfer over the phone. The issue might be that the phone number I registered has an incorrect format. The phone number I provided is as follows: Country code 81, Domestic Phone Number [redacted]1. When making an international call, the first numeric 0 should be eliminated, thus dialing [redacted]21. Please investigate this matter and unlock my account. Thank you.

Good evening, I reported my Citibank card lost on November 5, [redacted]. I was supposed to receive a new card shortly after, but it never arrived. After speaking with a representative online and explaining my situation, they offered to send a new card to my address, which also did not arrive. I contacted your services again, and they suggested sending it by registered mail, but again, it did not reach me. As a last resort, I called last week and requested that a new card be sent to my parents' address. It was supposed to arrive early this week, but it has not. I am now in a very difficult situation as I have been without a professional card for over a month. I am puzzled how a registered delivery fails to reach its destination. I kindly ask for your prompt intervention to resolve this issue quickly, as it is causing inconvenience as I have to cover my expenses using my personal account. Thank you in advance for your assistance. Best regards, Sylvie M.

Hello, I have been using the number (+62) [redacted] for 5 years. I have received calls from Citibank Credit Card Officers, but when I answer, they do not let me explain that I do not have any products with Citibank. The calls always get rejected when I pick up. I would like to remove this phone number from Citibank's records since I do not have any Citibank credit card or other products. Thank you.

My online banking passwords have been altered without my approval, and the security question response is incorrect. I have not received my debit card, leaving me unaware of my card and account numbers due to issues with the paperless correspondence sign-up process on the app. I received a letter referencing number [redacted], asking to confirm recent account activity that I have not approved.

During the court session at Oldham Court, the prosecutor, Jennifer, confronted you in front of Judge Diane Wheeler and others. She addressed you by saying, "Doris, it's time to mature," yet you still laughed like a child until Judge Wheeler questioned the seriousness of the matter. The laughter subsided. Richard, visibly embarrassed, observed the situation alongside you. Despite this, Terry's amusement at the notion of her interest in your partner, Richard was evident. The onlookers, including the inmates, found humor in your exchange with the Judge. Remember, Terry's intentions have nothing to do with Richard's wealth; she simply values other aspects over money.