BB&T Bank Help Pages

BB&T Bank Customer FAQ, Forum, and Online Help Desk

BB&T Bank Help @ bbt.com
Customer Help
Average time to fix: (71 hours)
Busiest time: 10:45am
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Recent BB&T Bank help topics searched

My account has been blocked I am trying to get it where I can use my card I forgot to c...
Has my social.scurity check been deposit
Hello,**Wanted to share the great experience I just had. I tried to make a deposit this...
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I would like my card and checks mailed to a mailing address not physical address
Cant access my old bb&t account. I’ve tried many passwords, and I know I never closed t...
Need to stop payment on a check I wrote
My online account is locked and something is wrong with the service I’ve been waiting...
I want to see about a refund on an overdraft fee
I want to see if they can waive an overdraft fee
I want to see if my overdraft can be waived as a one time courtesy.
where will my stimulus come if my account at bb&t was shut down? can i have trhem reope...

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BB&T Bank Online Help at bbt.com - Info & Stats

Help desk addresshttp://www.bbt.com/bbtdotcom/contact-us/default.page
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time71
Rank amongst all ways to reach them6
Other means of communicationphone, web
Communication customer rating63%
Quality of help rating93%
Votes for online help664
When this was last updatedSat Feb 20 2021 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-228-6654

BB&T Bank Help Pages: What to Know

This is the BB&T Bank help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for BB&T Bank's best customer help page or faq or forum, this is the best entry point according to 69,996 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-228-6654) which we show above. Sometimes when you dig through the various help topics and volumes on bbt.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from BB&T Bank agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting BB&T Bank: General Information

BB&T Bank has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with BB&T Bank using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-228-6654 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like BB&T Bank.

Do BB&T Bank and GetHuman work together?

GetHuman has no relationship with BB&T Bank and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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