Macy's Email

Emailing Macy's Customer Support by GetHuman

customerservice@macys.com
Customer Service Email
Average reply: (10 hours)
Expect replies: 24 hours, 7 days
Usually writes back @ 9am
Why do you want to write to Macy's?

Customers recently wanted to email Macy's about the following:

Can't get my physical address and mailing address across to you. Please send my bill wh...
I ordered a rug online. I need to return it. Do I return to the home store in Edina MN?
I have made an in store purchase for shipping and do not have an status on the estimate...
I purchased a necklace last month and the stone fell out. Is it possible to get a repl...
I have been callin Macy’s downtown Bklyn NY (Fine Jewlery Dept.) for about * wks straig...
I inadvertently ordered * hobo bags. I only want one.
I have a promo code but doesn’t work when I applied it. I need help for use in my purchase
MY EMAIL ADDRESS IS NRHYTYAVUZ@GMAIL.COM I HAD *** STAR MONEY BUT AS SOON AS I RECEIVED...
I sent this email on August ** and still have not received an answer:**From: EJ K...
I ordered an item from Macy's. Only to see that a few days later the same item is disco...
I'm very irritated with my online order & how uncaring it was put together. My * free g...
I ordered a recliner from Macy's sometime ago and need to reach Macy's customer service...

Help me with my issue

Macy's Email Support - by the Numbers

Email addresscustomerservice@macys.com
Call-back availableNO
Department you are emailingCustomer Service
Customer service hours24 hours, 7 days
Most likely time of response9am
Average wait10
Rank (overall)5
Alternate methodsphone, email, web, facebook, twitter
Quality of communication83%
Quality of help83%
Customer votes613
Information last updatedSun Oct 17 2021 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-289-6229

Macy's Customer Service Email

Email Macy's customer service help at this email address for the fastest reply. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. This is the best email address for Macy's customer service. This information is according to 55,422 GetHuman users who are also Macy's customers over the past 180 days. Email can be a convenient way to communicate with customer service; you can multi-task while you are doing it, and you may already be checking your inbox frequently anyways. But more often than not, Macy's customers want to talk to a real live human being as soon as possible and check it off their to-do list. And so they prefer calling Macy's at their 800-289-6229 phone number instead. The Customer Service department that replies to the emails you send is used to responding to a variety of customer service issues such as Refund order. When you email Macy's one of their customer service agents sitting in one of their call centers, likely located in MIssouri, will get your message in their inbox and reply to you on a first come, first serve basis. That department is open 24 hours, 7 days. If you send an email late at night, you probably won't get a reply until the next business day. It's sometimes hard to find information about how best to contact companies like Macy's by email, so GetHuman gathers information like this from customers so we can share amongst ourselves.

Contacting Macy's

Macy's provides customer service by email and also by phone. There are 9 ways to reach Macy's across 5 communication modes: phone, email, web, facebook, twitter. In case you didn't realize there was an alternative, the best phone number for Macy's customer support is 800-289-6229. With our free tools, you can check out the current wait time for Macy's and use our Have Them Call Me Instead tool. If you find any mistakes in this information, please let us know below. GetHuman tries to source the best Macy's customer service information from customers so we can share our best hints and tricks with each other. Telling us about any imperfections is useful and helps all of us. Click here to see all the ways we know to contact Macy's currently.

What's the connection between Macy's and GetHuman?

GetHuman is merely a web-based forum for consumers to share tips about contacting companies and solving customer care problems. GetHuman does not answer Macy's's emails, work as part of its customer service operations or have any other connection of any kind. We are here to help customers like you by simply making information that you share available to all customers. Please share any pages or information that you find useful here with your loved ones- that's what powers this endeavor!

Macy's Contact Info

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