YouTube Customer FAQ

To restore sound on your TV while using YouTube TV, check the following: Ensure that the TV volume is turned up and not muted. Verify that the audio output settings on the TV are correctly configured. If you're using external speakers or a soundbar, make sure those devices are powered on and correctly connected. Additionally, try switching the TV to a different input source and then back to the one with YouTube TV. Restarting the TV and the device you're casting or streaming from can also help resolve sound issues.

"Content not available" messages can occur for several reasons. The video may have been removed by the uploader, taken down due to copyright violations, or made private. Additionally, the content could be restricted based on your location or age. If you experience this across multiple accounts, it could also indicate a wider issue with YouTube or your network connection.

The $15.15 charge could be for your subscription to YouTube TV, which is a separate service from YouTube Premium. YouTube Premium allows ad-free viewing on videos and access to YouTube Music, while YouTube TV offers live TV streaming with various channels. If you’re seeing both charges, you may have subscriptions to both services. Please review your subscriptions to confirm.

To permanently delete your YouTube account, you need to access your Google Account. If you're having trouble with verification, try to resolve this by following the prompts for account recovery. Check for other recovery options that may not require a cell phone. If you still can't access it, the most current information about account deletion and recovery options is available through the link provided on this page.

Playback errors on YouTube TV can be caused by various issues. First, ensure your smart TV is connected to the internet and that the YouTube app is updated to the latest version. Restart your TV and try reopening the app. Clearing the app's cache and data can also help. If the issue persists, consider checking for software updates for your smart TV. Additionally, ensure that any firewalls or restrictions on your network are not blocking YouTube services. If these steps do not resolve the issue, further troubleshooting regarding your specific device may be necessary.