YouTube Customer Service Issues

Hello, my name is Martin Garey, a 28-year-old individual with autism, for which my mom serves as my court-appointed guardian. Recently, I encountered issues due to some YouTube videos I had created that were considered by my social worker and lawyer to be inappropriate. Despite adhering to all community standards and laws, I felt coerced by my lawyer during a call on October 12, [redacted], to delete my YouTube channel permanently, fearing placement in a group home. Feeling manipulated and that my First Amendment rights were violated, I seek assistance in rectifying this situation. My YouTube channel, under the name Martin Garey from Danville, Kentucky, featured videos from [redacted] to [redacted]. I believe my content still exists online and would appreciate any help in resolving this issue. Thank you for your assistance.

I have encountered a vandal or saboteur on YouTube who is preventing me from writing comments and links. Their actions are unjustified and appear to be targeted harassment. As a frequent user who follows the platform's guidelines, I am disappointed by this behavior. I have always enjoyed using YouTube but this issue is concerning. I urge the platform to thoroughly investigate this matter to identify the individual responsible for this inappropriate conduct. I look forward to receiving a sincere response regarding this issue. - D.H.

Dear YouTube, I am the owner of the channel KK Dakhi and I posted a video titled "মায়ের কান্দন সারা জীবন ২য় পর্ব || Tofazzal Hossain waz" on Apr 11, [redacted]. The video, with a length of 1:02:10, contains an audio lecture owned by Gazi Traders. However, Channel Baul Mela has falsely claimed copyright on my content, "Mayer Kandon Sharajibon | Bangla Waz Video |Chandni Music," through Content ID. Interestingly, this content does not even exist on Channel Baul Mela. Their misuse of Content ID has led to the blocking of my video monetization, rendering my content ineligible for monetization. I urge YouTube's Copyright Management Department to address this abuse of Content ID and unblock my video. Sincerely, KK Dakhi Current Address: 35/7D Shantinagar pir shaheber Goli, Shantinagar Dhaka, Dhaka [redacted] BD

On the morning of January 23, [redacted], I received an email with a receipt for the movie "Robocop" purchased on YouTube the previous night at 11:40 PM. I did not make this purchase and suspect it was accidentally done by my grandma who has vision impairment. She enjoys watching "Schindler's List," a movie I bought for her to easily access on her smart TV. She frequently watches it. I believe that after watching "Schindler's List," she tried to switch back to cable TV but unknowingly bought "Robocop" through my YouTube account as I was asleep. I'm unable to afford this charge currently and have been struggling to get a refund from YouTube's automated system. I'm hoping to speak with a YouTube representative to explain my situation and seek assistance with the refund process. Any help on this matter would be greatly appreciated.

I am concerned about YouTube allowing news media to post false and hateful content about Trump, while censoring my response using similar language. It feels unjust to target only me for this. My interest in politics is minimal compared to the diverse range of content I enjoy, such as videos from the Philippines, gardening, shopping, coin collecting, education, and research. This censorship not only limits my access to information but also affects the income of creators I support. Please lift the restrictions so I can resume watching the videos I enjoy, and adjust any necessary actions accordingly.

I accidentally broke my phone, causing the screen to black out. I couldn't transfer my data to the new phone. I've been unable to access my YouTube account for months because Google doesn't recognize it as mine. The email linked to my YouTube account is no longer regularly used. I hope sharing details like the first two and last four digits of different debit cards I've used, such as Visa ending in [redacted], [redacted], [redacted], and MasterCard ending in [redacted], can help verify my identity. I'm desperate to retrieve years of work and money invested in my YouTube channel. Thank you for any assistance you can provide.

A user known as Mr Penny The German Sailor is engaging in cyberbullying and harassing behavior towards multiple users, including myself, by creating videos using stolen clips that can be triggering and directing them at the intended target through the titles. Recently, he used a video from my alternate channel, Signtastic ASL, which features my real-life face. Despite filing a copyright claim for that video, I am doubtful it will lead to his removal. I have been the primary focus of his attacks, with over 10 videos dedicated solely to me. Some of these videos have nearly triggered my medical condition, vasovagal syncope, which is very distressing. I am seeking the termination of this channel to prevent further harm.

YouTube is censoring content that does not align with their political views. It appears they prioritize their agenda over free speech, manipulating the masses to maintain power. Despite claiming to protect democracy, their actions suggest otherwise. Questioning election results has been labeled as dangerous, yet spreading unproven claims about election interference was acceptable for years. By infringing on 1st amendment rights and promoting groupthink, they reveal their hypocrisy and the extent of their corruption.

On December 14, [redacted], I ordered three Sony DVDs: "Guess Who is Coming to Dinner," "Lean On Me," and "Witness for the Prosecution" through Google YouTube video internet. The payment for the items was charged to my credit card. I was supposed to receive a statement of the purchase via email but have not received it yet, along with the DVDs. This is my third request to resolve this matter. After my first request, I was informed that my concerns were received, and someone would contact me shortly, but no one has reached out. I hope that upon receiving this email, efforts will be made to settle this matter amicably. Regards, Alston Roberts. Phone: [redacted] [redacted].

My mother uses a YouTube account under [redacted] She added us as friends to the account for watching YouTube TV, our favorite app at home. However, a recent issue arose when my parents relocated from Sioux Falls, SD to Surprise, AZ as snowbirds. Since yesterday, we are unable to access YouTube TV without proving our new zip code, [redacted]. Are we no longer allowed to share the account? If sharing is still possible, we seek assistance in restoring YouTube TV access. Your help in resolving this matter is greatly appreciated. Warm regards, DL Swenson

I am reaching out about some unauthorized content uploaded on YouTube. These videos pertain to the Korean TV show "Kingdom: Legendary War." The show's introduction took place on 23/2/[redacted], and it was explicitly mentioned by Mnet, the show's production company, that recording or sharing live content on social media is illegal. Despite numerous warnings, individuals continue to upload unauthorized videos on YouTube. This is particularly concerning as it involves K-pop groups competing on the show. The repercussions could involve penalizing the groups or removing their performances during the broadcast. I hope YouTube can assist in removing these illegal videos to prevent any unfair treatment toward the artists due to the actions of their fans. Thank you for your attention to this matter. Links to the unauthorized videos: [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]

I am a singer-songwriter named Bennett Neuhauser, known as Ben Sage on stage. I independently released my songs through CDBaby, and they were shared on YouTube. CDBaby gave YouTube my three albums' songs which are now on the "Ben Sage — Topic" channel with 60 subscribers. Despite being the artist and copyright owner, I do not receive any ad revenue or have access to contact the subscribers. How can I receive a portion of the ad revenue from my songs on the "Ben Sage — Topic" channel and reach out to the interested subscribers? Thank you.

Dear Sir/Madam, I am reaching out to inquire about the possibility of transferring my own content from the shared YouTube channel Kalytheo to a new channel I intend to create called Gabi9May. The new channel will focus on Natural Sciences (Chemistry, Physics, Mathematics, Geography, and Biology). Within the [redacted] videos on Kalytheo, approximately [redacted]-[redacted] videos belong to me exclusively, separate from my mother's contributions. Both my mother, an Informatics teacher, and I, with qualifications in Chemistry and Biochemistry, believe it would be fair for me to have my own channel while she continues with Kalytheo as her solo venture. Our plan is to allocate specific themes to each channel, with Kalytheo focusing on Informatics and Mathematics, and Gabi9May concentrating on Natural Sciences. Apart from thematic separation, I also seek independent revenue by moving my content to Gabi9May. I kindly request YouTube's approval for this transition. Thank you for your consideration and support. Yours sincerely, Gabriel Theodor Schiopu

I recently discovered a Gmail brand account listed under my primary email settings that I was not aware of. In an attempt to manage my accounts, I decided to delete this unfamiliar "camplongwood1 brand account" along with another. Unfortunately, this action resulted in me losing access to my YouTube premium account, which seems to have been linked to the brand account I deleted. Despite not being very tech-savvy, my YouTube channel is important to me, and I am now unable to access it. I realize now that I need to recover the deleted brand account to regain access. Any guidance on how to rectify this issue would be greatly appreciated. Thank you. - J.

Dear YouTube Help Support Center, I am seeking assistance in updating the account information for the Iran Volleyball Federation's YouTube page. The current email, recovery email, and phone number associated with the account are inaccessible, and despite our efforts to rectify this, we have been unsuccessful. I have official documentation from the Federation, endorsed by both the Federation itself as well as the International Volleyball Federation (FIVB), confirming our legitimacy as the rightful administrators of the Iran Volleyball Federation page. Your prompt attention to this matter would be greatly appreciated. Sincerely, Sarah Hessaby International Affairs Director, IRIVF

My videos feature innocent, family-friendly content focused on nature and animals without any hunting footage. I'm baffled by the age restrictions and strikes imposed on videos showcasing rural scenery, a town in Heber, and other harmless content on my channel. I respectfully request a review of these actions. Furthermore, there seems to be an ongoing issue with the appeal option on YouTube as I've been unable to contest these decisions despite numerous attempts. This technical malfunction has prevented me from addressing the unjust restrictions and strikes on my content. I urge for the removal of all restrictions and strikes hindering the viewership of my videos and ask for the prompt resolution of the dysfunctional appeal process on YouTube. Here are some of the affected videos: [Redacted] I believe that none of these videos warrant age restrictions, and I feel unfairly targeted. Kindly assist in reversing these actions so my content can be enjoyed by all. Thank you.

I am experiencing freezing issues with YouTube TV on my television, rendering it unwatchable. This problem occurs often in the mornings despite having excellent network speed, while other providers like ATT Now, Discovery, HGTV Go, and Hallmark work just fine. I searched for solutions online and discovered a potential issue with buffer health leading to the screen constantly spinning and struggling to display content. The message indicates it is optimized for Normal Latency, but the problem persists. Unfortunately, I cannot find any live support to address this issue, so troubleshooting has been time-consuming and unproductive. I have tried clearing the cache and data, as well as uninstalling and reinstalling the YouTube TV app on my TV without success. This ongoing problem is very frustrating, and if not resolved, I may have to consider switching to a different internet TV provider. YouTube TV needs to improve its service in this area to retain customers like me.

I've deleted videos from my private files, but they keep reloading. It seems like someone is able to access my account and re-upload them even in folders I didn't originally place them in. Despite having security measures, the channels I've specified manage to hack into my account. I feel harassed and bullied since I can't stop these unwanted videos from reappearing in my searches. Blocking and unliking doesn't seem to work as they come back almost immediately. This intrusive behavior is not what I expect as a paying user. I want YouTube to improve the security of my account and ensure that I can enjoy the content I choose without interference. The current customer support responses with moving Twitter icons are not helpful, and I need a resolution to these recurring issues.

I have been trying to receive a response since March 12th but have yet to hear back. They refunded only $64.99 to my account but then proceeded to deduct two more payments, causing my card to be locked with no access to my money. I am owed $[redacted].98 along with an additional pending charge of $64.99 that they are trying to withdraw. My YouTube account for YouTube TV has been canceled. If the money taken from my account is not returned by tonight, my lawyer will be in touch with them.

I am attempting to make my YouTubeTV payment. My card stored in Google Pay is undeniably valid. However, Google's customer service is lacking, and the automated system is difficult to navigate. This recurring issue is frustrating, and I am contemplating switching to a streaming service that accepts Apple Pay. YouTubeTV's decision to discontinue Apple Pay as a payment option was a major misstep. Business success can only be sustained for so long through greed. I prefer not to receive emails regarding this matter. I am requesting assistance to charge my card linked to my account to continue accessing the service due to imminent severe storms.