YouTube Customer Service Issues

Archive 100

The following are issues that customers reported to GetHuman about YouTube customer service, archive #100. It includes a selection of 20 issue(s) reported March 17, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I'm currently facing a restriction from streaming on my channel, Dariusfire, for ninety-three days. Despite having no community guideline strikes on my dashboard and verifying my channel with my phone number, I'm still unable to go live. I've come across information stating that the ban should only last for ninety days, but it has been three days since then, and I'm still encountering the message "Live streaming isn't available at the moment" when I attempt to stream. YouTube, your assistance in lifting this restriction and enabling me to stream again would be greatly appreciated. Thank you for helping me address this issue promptly. Best regards, - Darius N. (Dariusfire)
Reported by GetHuman5854073 on Wednesday, March 17, 2021 11:22 AM
I have been an enthusiastic viewer of YouTube for many years, and I am deeply concerned about the censorship happening on the platform. As Americans, we have the right to express our opinions, whether they align with YouTube's views or not. It is troubling that certain news channels are seemingly immune to censorship while others, particularly conservative outlets, are being targeted. This unfair treatment has led me to consider starting a petition to urge others to cancel their YouTube memberships. I value being able to access news from both conservative and liberal perspectives, and this censorship is preventing that. I will be discussing this issue with my family and seeking their input, as well as reaching out to friends and neighbors across different states. It is important to stand up against this suppression of diverse voices, as it goes against the principles of free speech that our country was built upon. Let's remember the sacrifices made by our forefathers to secure our rights and urge YouTube to stop singling out conservative viewpoints.
Reported by GetHuman5864789 on Friday, March 19, 2021 5:26 PM
About two weeks ago, my Samsung Smart TV, with preloaded apps including YouTube, started closing immediately every time I tried to launch the app. This issue persists today. I reached out to Samsung TV support, but after about three hours of troubleshooting, the problem remains unsolved. I find it puzzling that my YouTube app won't open on the TV, even though I can access it on my tablet and cell phone. I've tried uninstalling and reinstalling the app, resetting the TV to factory default, and ensuring a stable network connection, but the app still crashes each time I try to open it. All other apps function correctly. I need guidance on resolving this issue with YouTube not opening on my TV. If anyone has experienced this and knows a quick fix, please share. Thank you.
Reported by GetHuman5867074 on Saturday, March 20, 2021 6:26 AM
Hello. This morning, I discovered that my account, which I had for 11 years, was unexpectedly deleted due to a violation of terms and services regarding "spams, scams, and commercially deceptive content." The only content on my account were short videos made with friends from when I was young. Following the deletion, Google Play was removed, prompting me to switch to YouTube music, which I pay for monthly. I am now unable to access my account and music. I received an email stating my YouTube channel was permanently removed, prohibiting me from using or creating new channels. Although I appealed the deletion, I am not confident that it will be reviewed. I am eager to speak with someone from YouTube to understand why this occurred and find a resolution, but it seems challenging to do so. I would appreciate any guidance on how to recover my account, as I have lost my old music and am currently unable to utilize YouTube at all. This situation has left me frustrated and confused about the cause of the deletion.
Reported by GetHuman5867904 on Saturday, March 20, 2021 2:47 PM
I am having trouble accessing an old YouTube channel named King Tut Channel with the channel ID UCekjYD8DIBo31yRKDMGXq6g, which has 12 subscribers and three videos. The email service provider linked to the channel was Telusplanet.net, but it is no longer available. I have attempted the usual methods to recover the account by providing the email address, but since the email provider is defunct, I am unable to regain access to the channel. While I can retrieve the videos, I cannot update or delete the account because I cannot log in. I have exhausted all the suggestions in the help section without success. Unfortunately, I no longer recall any passwords or usernames associated with the channel. I think the phone number associated with the account might still be the same. I would appreciate any assistance in reviving this inactive channel.
Reported by GetHuman-kingtuth on Tuesday, March 23, 2021 3:50 AM
Dear YouTube team, Our school YouTube channel "Adharsh HrSec" (email: [redacted]) was disabled on March 6th, [redacted], due to copyright strikes. We use the channel solely for educational purposes, not for commercial gain or monetary motives. We sincerely apologize for any copyright issues that arose. We have always maintained good conduct on YouTube, abiding by all rules and regulations. The channel serves as a valuable educational resource, with a substantial number of subscribers. We kindly request the reactivation of our YouTube channel at your earliest convenience. Email for YouTube correspondence: [redacted]
Reported by GetHuman-adharsho on Tuesday, March 23, 2021 12:03 PM
I signed up for an Ultimate Guitar account to enhance my guitar skills. Unfortunately, for almost a year, I have been encountering frequent ads from YouTube disrupting my learning process. After reaching out to Ultimate Guitar with no solution, I was advised to contact you regarding this issue. I hope this matter can be resolved soon. Thank you. - R. Justus / [redacted]
Reported by GetHuman5887805 on Thursday, March 25, 2021 7:39 PM
I am unable to access my YouTube account as I have forgotten my password. I am uncertain if the email associated with the account is correct and I no longer have access to the phone number linked to the account. Despite receiving a verification code via email, I am still being denied access as YouTube does not believe I am the rightful owner. I do not understand the purpose of the verification code if my email has not changed. I am not being prompted for a recovery email, only offered a code to a phone I no longer possess. How can I regain access to my YouTube account? Could it have been compromised? Why is the verification code sent to my email not working? If the code is being sent to my email, shouldn't that confirm it is the correct email address? The username for my YouTube account is Musical Alchemist. It has been several years since I last accessed this account. Thank you, Jon.
Reported by GetHuman5896275 on Sunday, March 28, 2021 12:24 PM
Hello, I started creating videos in early [redacted], switching channels a few times before settling on my current one in [redacted]. Despite initially gaining [redacted] subscribers, I faced some challenges leading to breaks and deleting all content. In 2[redacted], I resumed making consistent videos with good editing and humorous moments. Although I initially received 60-70 views per video, the numbers dropped to 33, then to 20 or even 10 views. Despite having a few likes previously, I now receive none. To boost engagement, I even like my videos on four different accounts. I'm uncertain about the decline and seek guidance. Despite having around [redacted]-[redacted] subscribers, I am troubled by the lack of likes and low view counts.
Reported by GetHuman5906381 on Wednesday, March 31, 2021 12:31 AM
My YouTube channel has been suspended without warning or any community strikes. I do not have any strikes, and suddenly, my hard work has vanished. I have been doing YouTube for over 7 months, reaching 1k subscribers and enabling my Community Tab. I post videos daily and some on my second channel, Mr. Modapk. YouTube, if I have violated any terms, I apologize. Please give me a chance to rectify the issue. I love your platform and cannot afford to lose my channel and audience. I am eager to resume posting engaging videos for my subscribers. Thank you in advance for reconsidering this. YouTube, please grant me a second chance to correct this. Kindly remove my last two videos, and my channel will be in compliance.
Reported by GetHuman5914851 on Friday, April 2, 2021 6:03 AM
I'm experiencing challenges with my YouTube account being unexpectedly terminated. Around 1 am on the 19th of March, [redacted], my longtime Google account linked to YouTube was shut down without any prior notice. As an avid viewer who has been using this account since approximately [redacted], I had not encountered any issues until now. I have made legitimate purchases of around 5 movies and rentals of 5 more. Moreover, my playlists contained over [redacted] songs, and I was subscribed to [redacted] channels, showcasing my loyalty to the platform. Despite adhering to the terms of service diligently and not violating any rules, my account remains inaccessible. I have attempted various troubleshooting steps like logging out, clearing cache, using different devices, yet the issue persists. Upon appealing the account termination, I received a rejection without a clear explanation. YouTube is a significant source of entertainment for me, and I'm seeking assistance to resolve this matter promptly.
Reported by GetHuman5916800 on Friday, April 2, 2021 6:35 PM
My YouTube account was unexpectedly terminated on 19/03/[redacted] around 1 am without any prior notice. I am a devoted viewer who has maintained this Google account since approximately [redacted]. I never encountered any issues before this sudden termination. Over the years, I've bought 5 movies, rented 5 others, created playlists with over [redacted] songs, and subscribed to [redacted] channels. Despite carefully reading the terms of service, I am certain that I did not violate any rules. I attempted to resolve the issue by logging out, clearing my cache, switching devices, including different computers and my Android device, only to encounter the same problem. I also submitted an appeal to YouTube which was unfortunately rejected, leaving me puzzled. YouTube has been a significant source of entertainment for me, and I would appreciate any assistance in resolving this matter as I heavily rely on it to combat boredom.
Reported by GetHuman5916800 on Friday, April 2, 2021 6:39 PM
Hello, I'm looking to use YouTube without logging into my account. Lately, I've been encountering a message saying "Before you continue to YouTube." Although I've attempted to customize my options, I can't proceed beyond that point. When using Chrome, I've noticed that I can't see the comments on videos; instead, a loading icon appears. Additionally, I've tried logging in through Chrome, but it has been unsuccessful. Could you please review and possibly resolve these issues?
Reported by GetHuman-gmoodeyg on Saturday, April 3, 2021 6:23 PM
I have two homes, one in Delaware where I started my YouTube account, and my second home is in Florida. I visited my Florida home and switched my YouTube TV account location to there temporarily. Now that I am back in Delaware, I am unable to change the location back. This is frustrating because YouTube TV allows multiple devices and up to 6 accounts. In Delaware, I have two TVs and a laptop with YouTube TV, and in Florida, I also have two TVs with the same laptop. That makes five devices and two accounts in total. I want to use my subscription from both locations as promised. It's challenging to get help from YouTube TV customer service or find user-friendly solutions online. It feels like they prioritize money over customer service. I hope they can address this common issue efficiently without such a complicated process.
Reported by GetHuman-devronu on Wednesday, April 7, 2021 9:11 PM
I received a message today stating that my channel is no longer eligible for monetization on YouTube. The reviewers mentioned that my channel contains content that violates their policies, specifically citing harassment and threats towards individuals. To rectify this, I need to review the feedback provided, make necessary edits to my channel, and reapply for monetization starting May 8, [redacted], once I meet the subscriber and public watch hour requirements. I have 2,[redacted] subscribers, while 1,[redacted] are required, and 16,[redacted] public watch hours, with 4,[redacted] being necessary. If YouTube could specify which videos need to be removed, I would promptly address the issue and ensure that my content aligns with their guidelines moving forward.
Reported by GetHuman-videomat on Thursday, April 8, 2021 8:28 PM
12 years ago, I, as a young boy, posted a video on YouTube. Sadly, I no longer have the credentials to access the account. The two videos I uploaded have become a source of bullying and teasing due to their embarrassing nature. I am in desperate need of assistance either in deleting the videos/account or recovering access to the account. Despite being a grown man now, over a decade has passed, and the teasing continues. Any help in this matter would be greatly appreciated.
Reported by GetHuman-alecclmm on Friday, April 9, 2021 3:54 PM
I have a premium account with one of my Gmail addresses. When I tried to watch Dish TV, I realized I was signed in with the wrong email. I attempted to add an account and was directed to YouTube Activation. Unfortunately, I spent 2 hours on the phone with someone who was trying to obtain money from my credit cards and bank account. Despite providing all my information, there was no progress made with my YouTube account, which is now frozen. As a result, all my other accounts may have been compromised. It is concerning not knowing which sites are official and which are scams. I am hoping to consolidate all my devices under the Gmail account I am using to send this message. I am worried about the security of my finances, although I understand this situation is not your fault. It would be helpful to have a reliable way to distinguish legitimate sites from fraudulent ones.
Reported by GetHuman5966150 on Friday, April 16, 2021 1:05 AM
Some Taiwan media outlets and individuals critical of the DPP government have used YouTube videos to criticize various countries. They have supported the China CCP and commended China for standing firm against other nations. The majority of CTI broadcasts, Taiwanese professors, and China CCP officials have misused freedom of speech to attack the USA, UK, and EU. These biased videos should not be allowed on YouTube to defame President Joe Biden and NATO allies. Given that China blocks Facebook, Google, and YouTube, all China CCP propaganda videos should be prohibited on YouTube. Videos from Taiwanese media that display bias and discrimination against Western countries should also be blocked to maintain fairness.
Reported by GetHuman5966682 on Friday, April 16, 2021 6:44 AM
Dear colleagues, I have developed an algorithm that may be of interest to your company. The program corresponding to the algorithm could serve as a plugin for your video application, with functionalities similar to YouTube. This program can also operate independently of the editor. The core of the project involves searching for a movie based on a fragment of that movie (pattern) using pixel technology, without the need for keywords. The project consists of four primary functions, each with a corresponding application available online for testing and refining the project's basic principles. Football clips were used as test material. The plugin has potential applications for tennis, zoo companies, and golf clubs. For example, it can help create a Clip Library feature allowing users to find techniques performed by specific footballers. I am seeking a company to program the algorithm and integrate the existing applications. Unfortunately, I do not currently have a sponsor for this project. Best Regards, Boris P. (Ph.D)
Reported by GetHuman5970516 on Saturday, April 17, 2021 7:49 AM
On April 13, [redacted], I noticed a pre-authorization charge of $15.90 from Google on my YouTube account. I am unsure why this charge was made. I have attempted to investigate through Roku.com and YouTube to identify the purchase supposedly made as an add-on to my YouTube TV. The only recent purchase I made was Frndly TV after canceling Discovery+. I suspect the charge might be related to HBO Max. While I recall considering the add-on, I do not recollect actually adding it. I would appreciate prompt clarification on this matter so I can cancel any $15.90 add-on that was mistakenly included.
Reported by GetHuman5974727 on Sunday, April 18, 2021 8:14 PM

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