Spotify Customer FAQ

If you're seeing a charge for $12.99 from Spotify but don't remember signing up for a subscription, it’s possible that you might have an active subscription that was created using your account or a trial that converted to a paid plan. We recommend checking your Spotify account via the app or website to review your subscription status and any associated payment details. If the charge is still unclear, please follow the link to find the most up-to-date contact information for assistance.

If you have a Premium, Duo, or Spotify Family plan, you can cancel your paid subscription by filling out a form or logging into your account. After

This easy-to-follow guide explains how Spotify customers can cancel their Spotify autopay subscriptions for Spotify Premium and revert to the company's free service. The guide outlines how to stop Spotify autopay via the company website, how to stop Spotify payments within your Apple iPhone settings, and how to contact the Spotify customer service team if you require additional assistance.

To cancel your Spotify subscription, log into your account on the Spotify website. Go to the "Your plan" section in your account settings. Here, you will see the option to cancel your subscription. Follow the prompts to complete the cancellation process. Once canceled, you will still have access to your premium features until the end of your billing cycle.

If your credit card is not going through, ensure that the details entered are correct, including the card number, expiration date, and security code. Check if there are any restrictions on your card or if it has sufficient available credit. Sometimes, banks may block transactions they consider unusual. You might also want to try a different payment method or card. If the problem persists, it’s best to check with your bank or financial institution for assistance.