Spotify Customer Service

Contact Spotify & solve common issues

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Spotify. Below you will also find the phone and non-phone-based contact information we've gathered.
As for contacting Spotify, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.

Spotify: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Spotify.
There's more!
Click below to show 4 more questions, answers, and complete guides to common Spotify customer support problems.

Contacting Spotify customer support

Below you can compare and contrast the 3 ways to contact Spotify by looking at which ones are the fastest and which ones other customers recommend the most for solving Spotify customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Spotify across the following channels: Email, Web, Twitter.

Phone number / contactWaitVotes
support@spotify.com
Customer Service
< 52 hrs1674
Online Help at support.spotify.com
Customer Service
< 82 hrs1602
@SpotifyCares
Customer Service
69 mins939

Recent reasons customers contacted Spotify:

I have a Spotify account with the username Part* I would like to access it back because...
I don’t think that sweet o’ child of mine by guns and roses should be explicit, because...
You have the wrong expiration date on the card on file.
Someone hacked my Spotify account in Bulgaria. I don't even have a Spotify account. P...
Just wanted to say for *****@***.com ive been a lil late on my payment and paid on the...
I'm a songwriter who applied for a Spotify Editorial playlist. I allowed a month before...
i can not sign in to my premiem account my username is ***g**xshf*v*iuoxni*mcnabbbm i c...
I Purchase a Spotify. Premium card for $** for * month free. And I went to activate it...
No money was taken from my personal account to pay for my Spotify account.
I can’t get my app to start working
It will play but there's no sound at all and it's on my phone and my volume is up
Double payment on the first of November and the **th of November I want it fixed
I wanted to cancel premium but it renewed a day early and I would like to cancel and ge...

Help me with my issue

Does GetHuman work with Spotify?

GetHuman does not work with Spotify's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Spotify at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Spotify's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Answered on this page:

What Do I Do If I Can't Join a Spotify Family Plan?
What Do I Do If I Can't Change Payment Credit Card Info on Spotify?
How do I download and listen to music offline on Spotify?
Solutions to common issues

Contacting Spotify at a Glance

Spotify has no phone number
Spotify has no chat option
Spotify has 1 customer emailBEST
Spotify has 1 help forum
Spotify has 1 twitter handle
Spotify has no facebook page
Contact information overview

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