Spotify Customer Service Issues

I am concerned that I am being charged from two bank accounts each month, mine and my partner's, and I keep receiving messages that my premium account is at risk. We pay $30 each month and would like a refund. Here is the breakdown of charges from Spotify on my partner's bank account and mine since May: Partner's bank account: - 04 May - 31 May - 04 July - 15 August My bank account: - 04 May - 12 June - 09 July - 06 August - 04 September I am not pleased with this situation, as it amounts to $60 in overpayments. I would like both debit cards removed from your system and my Spotify account cleared. While I appreciate the service, the overcharging is disappointing and has deterred me from using it, especially after learning about similar issues in online forums.

I recently received an email from what appears to be Spotify stating there was an issue with payment processing. My details remain unchanged on my end. I've had interactions with Jay M. and another person who requested a copy of the email, but Gallery only allows for image uploads. Then Alvine joined the conversation and directed me to press a red button on the upper left corner which led to losing contact. Can you verify if these communications are legitimate and confirm if payments are processing as usual given no changes from my end? I would prefer speaking directly for clarity and efficiency. Thank you.

Yesterday, when I tried to access my Spotify Premium account information, I encountered a glitch where it displayed details for my Free account instead. This led to difficulty in canceling my subscription. Eventually, I managed to navigate my Premium account settings after logging out of all accounts. However, I have been charged $9.99 for the upcoming month, which I did not intend as I currently do not require the Premium service. I plan to resubscribe later this year. I seek assistance in resolving this matter. Thank you.

Hello! I'm ANA Esquivel. I had Spotify Premium until the end of July [redacted]. I decided to cancel it as I stopped using it. Today, when I tried to re-activate my premium through Facebook, I couldn't log in. My Facebook username is Away She Goes and my email is [redacted] I canceled the premium option but didn't intend to delete my playlists and account. I'm currently traveling and haven't used the app in a month. Please advise on how I can access my account and premium features again. Looking forward to your help. Regards, Ana

I am becoming increasingly frustrated that my wife cannot be added to our Spotify Family Plan. Instead of being directed to Just Answers, which charges for help, I expect Spotify's customer service to address this issue. The username "ricklinde1" is associated with the account, but on my iPhone, it shows as [redacted]. This mismatch is likely the reason why my wife is not being added correctly. Please rectify this promptly. Thank you.

I recently noticed that Spotify disabled my offline data settings without informing me, causing overages on my AT&T data plan resulting in unexpected charges totaling $30. My plan is 4GB, yet I typically only use around 0.9GB monthly. However, within the first week of my billing cycle, I went through the entire 4GB due to this unauthorized alteration. To rectify, I paid $15 to add 1GB that was depleted in a day, leading to me purchasing an additional 1GB, which was also swiftly used up. It seems I will face these charges again before the day ends. Altering my data preferences without consent is unacceptable, especially since I rely solely on Spotify's offline mode. I insist on a $45 credit to my Spotify account to cover these extra costs and urge you to reconsider automatically disabling offline data after 29 days. Failure to address this may result in the termination of my subscription.

On Saturday, September 15, [redacted], a charge of $10.81 appeared on my PayPal Visa card for "Utilities." I am unsure why this charge from your company for utilities was processed, as I do not have any services linked to this expense. I am requesting an immediate refund of $10.81 to be credited back to my PayPal Visa account. If this charge is related to a subscription, I would like to cancel it promptly. I am disappointed that I am unable to reach your customer service via phone, considering the size of your company. It is unsettling to be charged for services without any prior communication or explanation. I anticipate your prompt response. Thank you.

I am unable to access my account that was on a free 3-month premium trial that I do not wish to continue. As I am locked out, I cannot log in to cancel the auto-renewal. Charges of $9.99 have been debited from my card for an unused account. The account is registered under the username [redacted] I kindly request the cancellation of future charges on my card, a refund for the previous debits, and confirmation of resolution or the necessity of sharing my credit card information should you be unable to locate my account. Thank you.

I encountered an issue with my account that led to me being locked out during a free 3-month premium trial. I intended to cancel the premium subscription before it renewed automatically, but due to the lockout, I was unable to do so. Consequently, I have been charged $9.99 for a service that I am not utilizing. The account should be registered under either the usernames [redacted] or [redacted] I am seeking to cease the charges on my card moving forward as I do not wish to maintain a premium account. Additionally, I am requesting a full refund for the months that I was billed. In case my account cannot be located, I am willing to provide the credit card number that is currently being debited. I am eager for a prompt response acknowledging the resolution of the matter or indicating if my card details are required. Thank you.

SECOND UPDATE: I recently logged into multiple Spotify accounts and realized they all show I am on a free subscription, but my debit/credit card is still being charged $9.99 per month. I had created an account with a free 30-day premium trial which I got locked out of. As a result, I couldn't cancel the auto-renewal, leading to me being charged for a service I don't use. The usernames of the affected accounts are [redacted], [redacted], and dcmichos1. I want the charges to my card canceled moving forward as I do not want a premium account, along with a full refund for the months I've been charged erroneously. If needed, I can provide the credit card number being charged. I'm eagerly awaiting a response to confirm whether my card number is necessary or if the issue has been rectified. Thank you.

I have been unsuccessful in reaching you via phone. I registered for a Spotify account over a year ago using my old email, which is now inactive. I have been unable to access my account and have been making payments for months. I am seeking to cancel my subscription due to the inability to speak with a representative for assistance. It is frustrating that there is no contact number available for help. I would also like to request a refund. My old email address is [redacted], and payments are deducted from my account on the 22nd using a card ending in [redacted]. I am Suzie Kost, and my current email is [redacted]

I created a free account with Spotify in April, but then started noticing charges in May! I have followed all their suggestions except canceling my credit card, which I am now considering. I want to warn others that Spotify seems like a scam. They lack a direct customer service line, only have email support for cancellations without providing an address, and confuse customers by suggesting they may have logged in through unknown social media accounts. A reputable company like Spotify should refund the money they took from me and others. I feel forced to cancel my card now due to their lack of resolution. So far, I have only received generic, automated responses from Spotify, which is disappointing.

I discovered an unauthorized charge on my credit card statement from Spotify for $9.99 monthly. I don't know who initiated this subscription. I need Spotify to address this issue promptly by canceling the membership. I have alerted my bank and noted reference number [redacted] for this transaction. It is disappointing that Spotify lacks live customer service for urgent matters like these. This situation raises concerns about the security of credit card information on your platform. I want this subscription terminated immediately, and the charges refunded to my account. To reach me, kindly respond to my email at [redacted] The account is under the name Oge Dorothy Uba and associated with the date of birth 03/17/[redacted]. The billing zip code linked to the account is [redacted].

I recently purchased a new phone and I am trying to sign into my account. However, the auto-Facebook login feature isn't working. I attempted to sign in manually, but it keeps saying it's incorrect. Despite resetting my password, the issue persists. I also checked if there was another registered email, but only the non-functional one appeared on the app. Upon visiting the website, it states that my email is not linked to any profile. I am frustrated and want access to my account restored, or to cancel premium if accessing my account is not possible. Despite multiple password reset attempts, I keep receiving an error message instructing me to request a new link. I have tried this 15 times, but the same issue persists. I am eager to regain access to my account and seek assistance to resolve this matter promptly.

I recently got a new phone and I'm having trouble logging into my Facebook account. The auto login feature isn't working, so I tried entering my username and password manually. However, it keeps saying it's incorrect. I managed to reset my password, but it still won't let me in. I've attempted to reset it multiple times, but I keep getting prompted to request a new link. I also checked my other email, and the app says the email linked to the account is the one causing issues, while the website claims it's not connected to any account. I'm feeling confused and frustrated. I would appreciate assistance with resolving this issue. Thank you.

For more than a year, I have been unknowingly charged for Spotify, mistaking it for another subscription. After learning it's a music app, I want the charges refunded and the subscription canceled. I've taken steps with my credit card company to prevent future payments. I can't find a direct contact number, so I hope this message reaches the right person. My name is Alisa Sweeney, and the last four digits of my Mastercard are [redacted]. My email is [redacted], and my phone number is [redacted]. These unauthorized charges need to be refunded promptly. Thank you, Alisa Sweeney.

I have been continuously charged £9.99 per month for Spotify Premium despite multiple requests to cancel this subscription over the past few months. Despite receiving emails in March confirming the cancellation and the return to a free service, I am still being billed via my Vodafone mobile account. Vodafone claims to have cancelled the subscription on their end on April 29th, but the charges persist. I am confused as Spotify shows me as having a free account, yet I am still being charged for Premium. This issue is causing me frustration as I am paying for a service I am not utilizing. Can someone please help me resolve this cancellation confusion?

While traveling back home on Sunday, I unexpectedly got locked out of my Spotify account. Unfortunately, I couldn't recall my password and the email associated with the account was not recognized. I was forced to create a new free account which was frustrating as I had playlists and had just been charged $9.99 for the premium service this month. It's disheartening to pay for premium and end up with a free account. I need assistance downgrading back to the free version and a refund for this month's payment. I also struggled to find helpful information on the support websites without being able to log in. It took me days to find a way to reach out for help. My long car journey without my music was quite unpleasant, and I couldn't even speak to a live person for assistance.

I had $10 in my account that was not meant for spending, and Spotify took it out for my monthly subscription. I requested a refund, explaining that I would have paid it in a week anyways. I inquired if my music would still be accessible if I decided to switch back, and was assured it would be. After agreeing to the refund, I was informed the $10 would not be returned to my account for 3-5 business days. This situation leaves me without money or music for a week. Feeling dissatisfied, I contacted another representative asking them to close my account. Had I been given all necessary information beforehand, I would not have proceeded with the cancellation. Now my account is closed, and I have no access to any music. I will persist in reaching out until I either receive my refund or have my music restored. I desire a complete reversal of actions as the refund served no purpose.

I recently received my new debit card after the old one expired. Trying to update the new card details on my Spotify Premium account has been a challenge. When I open the app, a warning box appears, indicating that I risk losing all my music if I fail to update my information. The message advises going online to delete the Premium account, but I prefer to keep it. Despite researching online and attempting password resets for over 5 weeks, I ultimately uninstalled the app out of frustration. I am eager to regain access to my music and would appreciate assistance from Spotify’s customer service. I am hopeful for a resolution either through their system algorithms or by speaking with a representative. I am disappointed by the lack of a direct customer service phone number and am considering alternative music platforms like YouTube or Shazam if the issue persists. Your help would be greatly appreciated.