Spotify Customer Service Issues

Hello, I am currently logged into Spotify on my iPhone. I would like to access my account on my computer through Facebook, just like I do on my iPhone. However, when I attempt to log in on the computer, I receive an error message stating, "YOU DO NOT HAVE A SPOTIFY ACCOUNT CONNECTED TO YOUR FACEBOOK ACCOUNT. IF YOU HAVE A SPOTIFY ACCOUNT, PLEASE LOG IN WITH YOUR SPOTIFY CREDENTIALS. IF YOU DO NOT HAVE A SPOTIFY ACCOUNT, SIGN UP. (ERROR CODE: [redacted]). This issue is perplexing to me as I have successfully logged in before to change playlist covers. I usually log in using Facebook on my phone. I have already tried deleting the Spotify app on my computer and restarting it twice, but the issue persists. I am seeking assistance as I have a Spotify Premium account, and I would greatly appreciate it if I could resolve this matter without creating a new account. Thank you for your help.

I have a collection of local files saved on a playlist on my laptop that I successfully transferred over to my phone. However, when trying to add another local file today, I couldn't get it to show up on my phone. Despite being connected to the same wifi, toggling the download switch on both devices, and playing a local file on my laptop, my phone only registers it as "playing on Griffin's iMac" without displaying the files. Even when attempting to duplicate the song, the files are still not visible on my phone.

I suspect I fell victim to a scam. On August 18th, I contacted [redacted] and [redacted], numbers I found online, to renew my Spotify membership due to a lost debit card. A person named Alex (ext [redacted]) advised me to purchase a Google Gift Card via email to secure a year of Spotify Premium. After sharing the card's code for the supposed $75 subscription, I have been left without Spotify access and $75 poorer. Despite multiple calls to Alex yielding no resolution, I have taken steps by informing my bank, Amazon, the FBI at IC3.gov, and Google about this incident. Frustrated, I am determined to recover my funds or receive a complimentary Spotify subscription. As Spotify lacks a direct contact number, I feel stranded. I have reported the issue, seeking help to address this fraudulent act.

I contacted a representative in August [redacted] regarding charges on both my PayPal and bank accounts every month. After speaking with "JOEY," he explained that I inadvertently signed up for two different promotions. He assured me that one offer would be canceled, and I would receive a refund of $9.99 for August. On August 13th, a refund was indeed deposited into my bank account under "PayPal Spotify USA [redacted]-......." However, on the same day, $9.99 was withdrawn from the supposedly closed PayPal account [redacted], causing a $38.50 overdraft in my bank account. I still see a monthly charge of $9.99 under "Spotify USA [redacted]-........," the account I intended to keep. I seek clarification on why one account was refunded but charged on the same day, and I want reassurance on when the $9.99 charge will occur under the [redacted] Spotify account. I am deeply troubled by the unexpected overdraft and seek resolution. Thank you, Stephanie.

I am experiencing ongoing charges from Spotify without any response from customer support. The lack of phone assistance or any meaningful support is disappointing. I have attempted to contact the company multiple times without success. Although I no longer have the app, the charges persist. My email addresses are blindadubcan59 or 76 or [redacted] and [redacted] My zip code is [redacted]. I believe my name on the account is Belinda Duncan. I would appreciate a call from Spotify at [redacted] to address this issue promptly. Thank you, Belinda Duncan.

As a U.K. student, I have noticed that Spotify has been charging me full price for nearly two years without clearly stating that the student discount needs to be reviewed annually. This has added up to over £[redacted], which is a significant amount for me as a student with an inconsistent income. I kindly request two things: 1) To have my subscription reverted to the £4.99 cost with the student discount. 2) To receive a refund for the extra charges incurred since my account was switched to the full price, considering I have been a student throughout this period. If these requests are not addressed, I will have to resort to expressing my dissatisfaction on Spotify's social media platforms. Thank you, A.T.

Hello, I am a Spotify user who needs assistance. I am currently logged into my Spotify account on my old phone but have recently purchased a new one. Unfortunately, I am unsure of my username, password, and the email associated with my account. However, in the account settings, I have found a username with a corresponding code: pj0kzkwjun4axbj4o3rcp1gc3. I am unsure of what steps to take next to log in on my new phone. I kindly request help in changing my username, password, and retrieving my email address. I am a Spotify Premium member and any assistance would be greatly appreciated. Thank you for your help. Best regards, N. Verwer

I received notification that my recent credit card payment did not go through. I specifically requested that the billing amount be charged on the 4th of every month without fail. Any charges made after the 4th are added to the following month, disrupting my budget. I cherish the service your company provides, bringing me joy with the music I love. However, recently I noted unwanted advertisements during my listening experience. I intend to call on the 4th of September to confirm my account status remains unaffected. Despite my delayed response due to a busy schedule, I assure you of my commitment to settling the outstanding amount promptly when it reflects in my bank account on the 4th of each month. Kindly acknowledge the receipt of this important message. I appreciate your understanding and attention to this matter.

I used to have my account as an add-on under another person's main account. When they canceled, I signed up for Spotify myself. However, my profile still displays their birthday and won't let me edit it. I can only log in using Facebook and my mobile and computer apps are not syncing correctly. I also want to add my personal music to my Spotify app. I have encountered several issues. I would appreciate it if I could speak to someone over the phone for help. Thank you, S. Kader

I have been a premium member of your service for over a year, but every time I try to access premium features on the mobile app, it shows my subscription as free. I am frustrated that I have been paying for a service I cannot use and recently discovered it through my credit card statements. It is disappointing that I cannot reach a live person for help. Please refund all the payments I made for a service I never got to use. Email: Peltier.[redacted].gmail.com Password: Smalls11 I expect a full refund for the amount I paid.

I have been charged from two bank accounts monthly, mine and my partner's, and I keep receiving messages about my premium account being at risk, although we are paying $30 per month. We are requesting a refund. Here is a list of the dates Spotify charged our accounts: Partner's bank account: - May 4th - May 31st - July 4th - August 15th My bank account: - May 4th - June 12th - July 9th - August 6th - September 4th I am not pleased with this situation, as it amounts to $60 in overpayments, potentially more after September's deduction from my partner's account. We want both debit cards removed from your system and my Spotify account reset. While the service is usually great, this overcharging issue has put me off, especially after seeing similar complaints in online forums.

Hello, We are the creators of MusicBru. Our platform allows friends to collaborate on a shared playlist, where each member can contribute songs from their own devices. This service is powered by Spotify, and to use it, individuals must have a Spotify Premium account. Users cannot download or store content but can search and add songs to the communal playlist whenever they log in. After reviewing Spotify's guidelines, we believe our app aligns with their permitted commercial uses. We have completed the app and are currently awaiting approval from Spotify to officially launch it. We appreciate any guidance on how to proceed with this process. Thank you, The MusicBru Team www.musicbru.com

Dear Sirs, I signed up for Spotify Premium using my Sheffield Hallam student login on 25/7/18 and initially had no issues with the service. However, I am now unable to log in or locate my account with Spotify Premium. The email address I use to pay for the monthly subscription through PayPal on the 27th of each month, [redacted], is not being recognized by Spotify. The username on the receipt is johnnspellman, but I am unable to access the account. It seems that [redacted] might be an older account I created, which is why I am reaching out through it. None of my playlists or music are available on this account. I have PayPal receipts for both July and August payments included to assist you in resolving the issue. I am eager to regain access to my account as I am currently unable to utilize Spotify despite paying for the service. I appreciate any assistance in resolving this matter before considering cancelling my payment. Best wishes, John Spellman

Hello, I have two important inquiries. 1. Even after verifying all my information on Spotify for Artists, I am still receiving a message stating that my account is being worked on and I am unable to post my music. 2. I unintentionally had a payment processed for a service I do not wish to use. I am seeking a refund urgently. I have already reached out via email but have not received a response. There doesn't seem to be a phone number provided for assistance. Can you help me with this? The email I received regarding an unrecognized login includes a verification code: [redacted]. If this login was not authorized by me, could you kindly guide me on changing my DistroKid password for security reasons? The IP address of the unrecognized login is [redacted].[redacted].30.[redacted].

I accepted the 3-month Premium trial at the start of July. Today, I tried to cancel it but found out I am already on free Spotify. However, my financial history shows a charge of a little over $10 on September 2nd. I suspect I might have a second account called elzonire which is being charged, but I can't confirm this because I don't remember any login information for it. Resetting only affects deku palace, not the potential second account. I need help canceling the trial and stopping any further charges because I am not currently using the Premium service.

I discovered duplicate charges on my bank statement for over a year from Spotify. Normally, I should only be charged once a month for $10. Realizing I may have lost about $[redacted] yearly upsets me. I've been a Premium member for years, and it seems this issue has persisted for some time. I didn't check before [redacted], but the charges have been occurring twice a month unintentionally. Please assist me in getting a refund. I hope to resolve this without switching to Apple Music. I appreciate your help, and I apologize if I come across as upset. Thank you for addressing this promptly.

Hi Spotify support, I have encountered ongoing issues with my Spotify Premium account for over two months, coinciding with a change in my phone service provider. Despite numerous attempts at logging in and resetting my password, my membership does not reflect as premium. As a loyal Spotify Premium family member, this situation has left me feeling disheartened by the service's functionality, prompting me to discontinue using Spotify altogether. Although I am still being billed for a premium family subscription, the inability to access premium features and lack of phone support has made resolving this issue challenging amidst my busy schedule. I seek assistance to rectify the situation, obtain reimbursement, and ultimately cancel my Spotify account. Thank you.

I believe I am enrolled in the student plan for being a current student at Illinois State University. I have been consistently charged $4.99 monthly until this recent charge of $9.99 with no access to Hulu or Showtime. Kindly process a refund for the incorrect charge and cancel my current subscription. I am eager to enroll in the Student plan for $4.99 with access to Hulu and Showtime. If feasible, I would appreciate the first 3 months at $.99 each. Thank you for your assistance, and I await instructions regarding my account. Thank you, Adam C.

I've been using Spotify for about 6 to 7 months as a Premier member. However, a frustrating issue keeps happening when I try to listen for more than 10 to 15 minutes. Someone, possibly from Firefox or another device called "Melody," keeps accessing my account without permission. This intrusion is annoying me, and I'm considering canceling my membership if this isn't resolved soon. It's concerning that someone might be listening to my music for free when I'm the one paying for the service. I constantly have to reauthorize my device to listen because of this unauthorized access. I hope this matter can be addressed promptly before I decide to cancel my subscription.

I purchased the student package deal for Spotify and Hulu last year for $4.99 a month. Recently, Hulu prompted me to pay $7.99, but after entering my credit card details, I felt unsure. I am still a college student. I was charged $9.99 yesterday for just Spotify, not the student package. When I try to renew the student account, it claims my email is already in use on another account. I deleted my Hulu account to troubleshoot. I do not want to lose my music by starting over. I have my student ID for verification. I want to resolve this without overpaying by $[redacted].