Spotify Customer Service Issues

Upon further investigation, I discovered that charges from Spotify are appearing on both my bank account and my husband's. Despite having separate bank accounts and cards, it seems his Spotify account is linked to both our accounts. I do not have a Spotify account of my own, yet charges from my bank need to be refunded. It appears that his one Spotify account is charging both of our bank accounts. I am frustrated by the lack of assistance from Spotify in resolving this issue. Since I cannot cancel a non-existent account, my next course of action will be to file a claim with my bank regarding the unauthorized charges from Spotify.

I need assistance with my Spotify account. I logged in with my Facebook account under the name Rey Bishop and email [redacted] On July 27, [redacted], I was incorrectly charged my $9.99 monthly fee through PayPal using my account balance instead of my preferred payment method, a Mastercard ending in [redacted]. After contacting PayPal for a resolution, they refunded the payment, but this action disabled my Spotify account. I am now unable to access my playlists, music, or reactivate my account, and I have important content stored on my devices that I do not want to lose. I did not intend to cancel my subscription, just update the payment method. My current user ID on Spotify is [redacted]. This issue occurred today, July 31st. I am seeking guidance on how to reactivate my account promptly.

I am currently dealing with an issue regarding a Spotify subscription under unknown email. I am unable to contact the account holder and would like to cancel my card to prevent any unauthorized charges before proceeding with disputing the current transactions. I urgently need assistance to ensure I receive a refund. Despite my efforts in reaching out, I have not been successful in obtaining the necessary details linked to my card within the platform's help section.

I have been paying for the Premium Spotify family plan at $14.99 a month to allow multiple users on my account. However, I am having trouble setting up the individual users on their devices. Despite paying for several months, it hasn't been clear on how to set up each user without interference. I am seeking guidance on how to assign specific users out of the allowed 5 for my family plan. The app keeps me logged in on every device without prompting for individual users. I need clear directions to avoid continued interference with music playback. I hope to receive assistance to make use of what I have paid for without further trouble.

I need to remove my card from a Spotify account that I was previously paying for but no longer have access to. I have been trying for the last two months to find a way to remove my card without the account information. I am willing to provide my card details for someone to locate the account and help me remove it. If this cannot be resolved today, I will have to contact my bank to dispute the charges and close the card. I have attempted all listed methods without success. This needs to be resolved urgently, or I will proceed with disputing the charges and blocking the card.

I am Tracey from First Columbia Bank and Trust. I am reaching out regarding a mutual customer who no longer holds an account with us. There has been a charge of $15.89 processed on a closed debit card that belongs to the customer, Ryan Hunsinger, with the last four digits of the card being [redacted]. We are seeking a refund for this charge that was pushed through on July 13, [redacted]. Despite our attempts, we have been unable to reach the customer to resolve this matter. Our main goal is to ensure that this charge does not recur. Please contact us at [redacted] for any further assistance or information regarding this issue. Thank you for your cooperation.

To Spotify U.S.A. Inc., I recently received a letter regarding a compulsory license for making and distributing phonorecords, with Adam Parness signing as the Global Head of Publishing for Spotify USA, Inc. The letter mentions my name, Micheal Menard, as the Copyright Owner. I am trying to determine if one of my songs is involved and why I can't reach anyone at your company for clarification. My contact details are as follows: Micheal Menard from Houma, LOUISIANA [redacted]. The letter includes a Spotify track link [redacted] under my name. I would appreciate assistance in connecting with someone who can explain the situation to me. Additional details on the letter indicate musical works and recording details. I am seeking guidance on resolving this matter. Looking forward to your response. Thank you, Micheal Menard.

The recurring issue of trial offers not being cancelled upon request, as I have come across in various comments, is concerning. The lack of a support office, phone number, or customer service center exacerbates this problem even further. Despite cancelling and not consenting to continue the charges, I have been billed for the last 6 months, which is completely unacceptable. I demand an immediate refund of $59.96 as I have not utilized the premium service at all. This situation has left me extremely upset. Kindly reach out to me to resolve this issue, so we can bring this ongoing problem to a close. I have initiated an investigation with my bank and will also be notifying the BBB about these practices. Thank you. -Leanne E.

I've been covering the cost of my grandson Tre Fallon's Spotify subscription, and I'd like to cancel it now that he's turned 18. The payments are taken from my bank account, and I wish to discontinue the service. Please reach me at [redacted] or call [redacted]. I don't have an account number but do have a reference number for the withdrawals. Thank you.

I did not sign up for Spotify but I noticed charges on my debit card in June and July for $9.99 each. When I called on 8/3/18, I had a difficult time reaching a supervisor named Alex, who was unhelpful and spoke too quickly for me to understand. Despite requesting clarification, he insisted I only respond with "ok". He assured me I would receive an email explaining the situation, but I have not received it, even after checking my junk mail. He provided me with cancellation confirmation number [redacted]96 and the customer service number [redacted], which turned out to be for the University of Maryland Medical Center. Today, I discovered additional charges on my debit card from companies like Dockwell and Myidsecurity, which I have not been informed about. I want these charges to cease immediately or I will consider blocking them on my card and involving the BBB. I await resolution before taking further steps.

I recently lost the card I use for my monthly premium membership billing. I was under the impression that I would not be billed due to the card issue. Consequently, my subscription was changed to "free." However, after updating my new card details today, I noticed a $13.80 charge for the premium membership for the month I did not have access. I would like a refund or compensation for this charge since I was unable to utilize the premium membership. It seems unfair to charge me for a service I couldn't access. If a refund is not feasible, I kindly request a complimentary month of the premium subscription along with the access I am currently being billed for despite the issue with membership access.

I have a complaint regarding our artist La Jefa and their song "Quiero Tenerte." We noticed a drop in monthly listeners from 2,[redacted] on August 4 to [redacted] today, August 11. Similarly, the streaming numbers went from 5,[redacted] on July 23 to 6,[redacted] on August 4, and then down to 3,[redacted] today. This significant decrease is concerning. We have screenshots to support our claim and would appreciate if this issue could be investigated and resolved promptly. It is crucial for the artist's reputation that these discrepancies are addressed promptly. Thank you for your attention to this matter.

Good morning. I am currently logged into my gaming console, but I am unable to log in on my phone using the registered email. I am trying to reset my Spotify password but cannot access the email for the password reset. I am hesitant to log out from all devices fearing I won't be able to use my premium Spotify account on my Xbox. I am willing to provide any necessary information to resolve this issue promptly. It's frustrating not being able to enjoy the services I pay for. My username is [redacted], but please contact me at [redacted] Thank you for your assistance.

I recently signed up for the Spotify Family Plan and sent an invite to my wife, who already had her account. When she logged in using the email address from the invite, it showed her on the Free plan instead of Premium. After re-sending the invite a few times with the same outcome, she started a 30-day trial, but it still requested a credit card, so I am unsure if it is really a free trial. She is supposed to have the Premium Family Plan that I paid for. If she was charged incorrectly, she should receive a refund. This experience has been frustrating for both of us, and we hope to resolve this issue promptly to continue using your service. If not, we may have to cancel and request a refund. Thank you, D. M.

When I try to create a new playlist, I receive a message saying my playlists are full and to delete some. Despite deleting numerous playlists, the problem persists. It's frustrating that Spotify allowed me to create and manage playlists initially if this was a possibility. Additionally, when I play an artist, only one or two songs play before Spotify switches to an album I listened to much earlier in the week. I would like to regain the freedom to create more playlists without facing immediate rejection due to having too many. Setting a playlist to shuffle results in the same songs playing repeatedly instead of a varied shuffle. It feels like Spotify is limiting my music choices and acting like a top 40 station. I hope these issues can be resolved without needing to upgrade, as they were not part of the service when I joined Spotify.

I have encountered an issue with my Spotify Premium subscription despite it being paid for by my mother, Tasha Hill, via PayPal on July 28. Initially, my account was functional, but now I am prompted to update my payment information. Following my mother's efforts to resolve this, the customer service team requested specific details including favorite playlist names and my date of birth. Unfortunately, I am unable to send the required email as there seems to be a problem with either my email account or phone preventing me from sending emails, although I can receive them. Subsequently, I was informed that a different email was associated with my Spotify account, which was allegedly under Yahoo, a service I have not used. I am seeking assistance in rectifying this situation and regaining access to my account.

I have noticed that Spotify's automatic payments occur on different dates each month, causing my account to overdraft twice and incur fees. I find this situation frustrating as I struggle to find sufficient help on the website. Although my household appreciates Spotify Premium, the unpredictable withdrawals are unacceptable. Most other bills withdraw on a consistent day monthly, unlike Spotify. I request that Spotify aligns its billing cycle to withdraw on a set day each month, preferably 30 days after enrollment, to avoid additional fees. Due to the overdraft fees nearly equaling two months of service, I feel it's fair to receive two months of service for free. These requests are not unreasonable, and I hope they can be addressed promptly.

I started using Spotify on my iPhone 4s around 12/3/[redacted], and I upgraded to Premium at some point. Over a year ago, or even longer, I needed to cancel my Premium subscription. I ensured it was cancelled across all my devices and accounts. However, recently I noticed charges from Spotify on my checking account. After checking, it seems my account wasn't updated somewhere, resulting in a charge of $10.92 for several months. I would like a full audit of my account to understand what occurred, when it happened, for how long, and why. Due to this issue, I now want to cancel my account. I contacted a number listed on my Chase Debit Card History, 1-[redacted], which turned out to be a misleading service claiming to be Spotify. They offered me a fake $[redacted] Amazon Gift Card, charged me $4.95, and later $59.00. I haven't received the gift card. Chase Fraud is investigating. I am very frustrated and only wish to stop all these charges. I seek help in resolving this matter, and I hope to get a refund for the unauthorized charges. Thank you for your assistance. - Tracey L. M.

I am frustrated that despite assurances, my Spotify account keeps getting hacked. I pay for the premium service without ads, but I constantly face intrusions. Despite changing passwords, I have had my music erased, difficulty logging in, and inappropriate songs playing. I was even playing music at my salon when an explicit song started blaring through the iPad. I have been a loyal subscriber paying $9.99 for a while, yet these ongoing problems persist. How will you address this and compensate for the inconvenience? Despite assurances from a representative named Rob Cell about improved security, I continue to deal with unauthorized access and unwanted music on my account.

I recently removed all my Spotify account details to cancel my subscription due to financial constraints. After over three weeks, I was surprised to see my checking account balance drop from $9.22 to -$36.00 because of an unexpected charge from Spotify. This overdraft incurred an additional $35 fee, which I cannot afford as I need the money for essential expenses like food. I haven't been utilizing the service since I deleted the app from my phone. I kindly request a refund for the last subscription fee and the $35 fee charged by my bank. I appreciate your assistance. Enjoy your Saturday!