Spotify Customer Service Issues

I appreciate your assistance with this matter. Recently, I noticed a charge of 9.99 on my account for a service I did not sign up for. I have been using the free service for over a year without any issues. Unfortunately, I could not reach out to you using my old email address as I no longer remember the password. Consequently, my bank handled the situation for me. Although my bank refunded the money and issued me a new card, the pending charge of 9.99 appeared in my account on 7.6.18. Surprisingly, I am still on the free service and not receiving any premium benefits despite being billed. I have hesitated to involve the bank further as it could complicate my monthly disability check, which is why I am reaching out to you. I kindly request that you rectify this error. Please find my contact information below for your reference: Name: Michael Strycharz Phone: [redacted] Email: [redacted] If necessary, please contact me via phone call or leave a message with your contact details. Thank you for addressing this issue.

I am trying to help a friend access my Spotify playlist either through "sharing" or "following." After her phone rebooted, our Spotify connection was lost. I can successfully send her a playlist link via WhatsApp, but when she clicks on it, Spotify asks for an email address and password. Despite entering her own details, the system claims they don't match. She tried reinstalling Spotify, but she's stuck at the email and password screen. Could they be asking for my email and password? It seems unlikely. Can you provide step-by-step instructions on how to properly share so she can enjoy the music? Thank you!

I received an email about renewing my student subscription, but when I tried to renew it, I couldn't confirm my student status. I noticed that my plan will automatically renew on 8/9/18 for $9.99 + tax. However, I was charged $10.69 this month. I'm confused about the early charge and would like a refund since I have until 8/9/18 to renew. I've checked with both my current college, Pearl River Community College (Hattiesburg campus), and my upcoming college, The University of Southern Mississippi, and neither confirmed my student status.

I recently received an email alerting me that my student subscription needed to be renewed. Clicking the provided link, I attempted to renew, but encountered issues as my student status could not be confirmed. Given that I am transitioning to a university and classes will start in August, the system may have had difficulty verifying my current status. Upon checking my account, I noticed that the plan is set to renew on 8/9/18, with a charge of $9.99 plus tax. To my surprise, I discovered a charge of $10.69 in my bank account today for the current month. I am puzzled about the early charge and would appreciate a refund as I believed I had until 8/9/18 to renew. I reached out to both Pearl River Community College (Hattiesburg campus) and The University of Southern Mississippi, my upcoming school in August, but neither confirmed my student status.

Hello, I'm Lily B. I've been using Spotify for a few months. Last night, I upgraded to Premium on Spotify.com, starting with the 30-day free trial. After receiving confirmation that my account was now premium, I noticed that my account still showed as "Spotify free." To resolve this issue, I logged out and reset my password. However, upon logging back in with my new password, I discovered that all my playlists were gone. I believe I only had one account associated with my email [redacted], and that was the one where my playlists disappeared from. Could you please advise on how I can recover my playlists? Thank you! Lily

I have been consistently charged an additional $5 each month from Spotify, totaling $9.99 instead of the usual $4.99 as a student premium member for several months now. As a college student, this increase in charges is concerning as budgeting my finances is crucial. I am requesting a refund for the overcharges that have occurred due to this unexpected price alteration. Unfortunately, when attempting to revert to the student premium plan, I encountered a message stating that my student status could not be verified, despite being a student for almost three years. If this issue is not rectified promptly and I am not reimbursed accordingly, I may consider discontinuing my Spotify subscription. It would be greatly beneficial if Spotify offered a hotline or direct phone support for immediate assistance in resolving such matters, instead of relying solely on email communication.

Hello Spotify, I previously reached out to you regarding an issue. My team and I just released our debut song "Insane" under my new alias, 199X, on July 13, [redacted]. Unfortunately, the song was attributed to an artist who shares my alias. We have been working on trademarking "199X" for months, a process that should be completed by the start of August. Although I am not currently able to demand the removal of his music, could you please separate my song from his profile and create a distinct page for us? This mix-up could lead to complications with Royalty payments and may mislead my fans into subscribing to the wrong profile. URL for my single "Insane": spotify:track:5nBePjGHxdEfYFzN2GtWyM URL for the incorrect profile it is currently listed under: spotify:artist:34xWza4jQmuXySWhP5gvmH

For the past three months, I've noticed an additional charge of $30 on top of my $10.50 Spotify subscription. Even though I should have access to Spotify Premium, my account shows I'm on the free version. While I can make playlist selections, I can no longer choose specific songs as I used to. This discrepancy has happened consistently for three months, totaling an extra $90 in charges. I have evidence such as screenshots of my account and bank statements. I'm seeking a refund of $[redacted].50 for the overcharges and hope to enjoy the paid features of Spotify for the $10.50 subscription I originally signed up for.

I previously had a student discount on Spotify but 4 months ago, I switched to the free version. However, I have noticed that I've been charged over $10 a month for the past 4 months. As a student, this is a significant amount for me. I would like a refund for these months and to be downgraded to the free version immediately. My Spotify account is linked to my Facebook under the name Mallory Wright and the associated email is [redacted] Please reach out to me at [redacted] I prefer to keep my personal information private, so if this is public, please remove it. Thank you.

I have been notified by the account and the app that my premium family subscription has not been paid. Despite proof from my Wells Fargo app of depositing the required $15, Spotify still indicates my payment method failed. I was charged for one monthly subscription on July 9th with sufficient funds. Kindly, I seek confirmation from the support team that my subscription is paid for this month. As a long-time user of Spotify for over two years, I value this platform and wish to address this billing error promptly. I request a review of my payment status for this month to rectify any billing inaccuracies.

My Spotify is not working properly. I'm only able to listen to the playlists of songs I've saved. I pay for this service and I expect it to work as intended. I would appreciate a credit applied to my account for this inconvenience. I'm facing a major medical school test tomorrow and will be studying in the library. I rely on music to help me focus. Unfortunately, I'm unable to access any new music. Additionally, I am experiencing issues with loading Spotify web pages. When I try to play a Spotify-made playlist, it gives an error about loading the video and doesn't allow me to listen to music outside of my saved songs. I hope this can be resolved promptly.

I have been a loyal user of Spotify for years. Recently, all my saved music disappeared, and my premium access stopped working, even though I pay my bill regularly. I am logged into the correct account and am familiar with how to use the app. I use Spotify every day, and this sudden issue has been frustrating. I would appreciate it if this matter could be investigated and resolved promptly to restore all my music.

I have been trying to contact you for a few days without any response. My previous Spotify account was linked to my Facebook using the email [redacted] Since I no longer have access to the bellsouth email, I changed my email preference to [redacted] and created a new account to resolve the issue. Despite this, I am still being charged for the old account that I cannot access to cancel. I need immediate assistance. Do you have a phone number I can reach you at? Thank you.

On July 15, [redacted], I was charged $9.99 for a premium subscription on Spotify. Despite cancelling my subscription a month earlier due to insufficient funds, the charge still went through when I reloaded my card. I find it frustrating that Spotify requires an internet connection, which led to my decision to cancel. Upon reloading my card, Spotify automatically attempted to charge me again. I kindly request a refund of $9.99 to my card promptly. If not processed, I will involve my card company. Apologies for any inconvenience caused and thank you for your attention.

In March, I added Spotify to my late cousin's phone to provide her with music. Unfortunately, she passed away shortly after. I used my debit card for the subscription. Amidst the mourning, I forgot about the account but have been continuously charged. I've been struggling to cancel it because I can't remember her password or access her email for a reset since I don't have that information. I have her Facebook sim but not the password to access it. Without her security details, I can't reset any of her passwords. As a single mother without child support, recently laid off, I would deeply appreciate assistance with this issue promptly. Thank you for your understanding. Best, Laura

I signed up for premium over a year ago and enjoyed it until suddenly it stopped working. I then noticed charges on PayPal for my husband's active account and my inactive one. I want to prevent these double charges and only have my active account billed. The account number I've been paying for without access to premium is [redacted]4. I'd appreciate reactivating my account and offering free premium for a while to make up for the inconvenience. Please cease charging my PayPal account. I will provide you with my PayPal information via email. My phone number is [redacted]. I can provide transaction screenshots as proof of payment. Kindly stop the double billing and correct the account status promptly.

Hello Spotify team. I have an account with you, but for a few months, I have not received my premium service. When I log in, it keeps showing that I can try Spotify for free for 30 days. At the bottom right, a button for the premium option appears. While I've been paying for my premium monthly, lately it seems like my subscription might have been canceled. Despite playing music, I hear commercials, can only skip a few songs, and play in shuffle mode. I'd appreciate it if you could consider refunding me for the past two months and canceling my subscription. I've tried to do it myself, but I can't figure out how. I hope you understand my situation and can assist. Thank you.

I was setting up Google Home with Spotify Premium Student. My son accidentally logged out, and now I can't sign back in using the phone app. While it linked to Google Home, I can't recover it on my phone. I have already disconnected the email and Facebook from the original account, which was set up with the email [redacted] It doesn't seem like I was able to set it up with the new email, [redacted] I am trying to link Spotify Premium to our new email [redacted] so I can reset the password and get it working again. Despite resetting several times, it appears to have created a new account with the iCloud email. I just want to regain access to my premium account linked to the Verizon email using the iCloud email. Please help me with this issue.

I am facing some challenges with my Spotify offline library storage. I live in an area with no signal, so I rely on downloading music overnight to listen offline. However, when I go offline, Spotify prompts me to log in, which I can't do without a signal. Even when I try to re-download music with a signal, it takes a long time. Additionally, when I switched devices, Spotify removed all the songs I had stored offline. Despite the convenience of having a music library and playlists, these recurring issues are frustrating. If this continues, I may consider canceling my Spotify account and finding other ways to enjoy music without these hassles.

I recently changed my password for my Spotify account. After doing so, I logged in only to find that all my saved playlists and recently played songs have disappeared. This is incredibly frustrating as I heavily rely on this for my business and have paid for the service. Upon logging in, I noticed that it only shows recently played albums from years ago, erasing all my current data. My main aim was to use Spotify on my new Samsung phone, but when I did so previously, I couldn't access any of my saved music. I uninstalled it and updated my password as a precaution. However, upon logging back in, my music history is nowhere to be found. It's essential for me to retrieve this information. Additionally, the lack of human tech support for assistance is disappointing. Spotify should consider employing real people to provide support instead of solely relying on automated services.