Can I get my money back from Spotify?

In a nutshell: If you believe you are entitled to a refund from Spotify, there are steps you can take to determine your eligibility. Visit the Spotify Support Page on your internet browser and navigate

Jeff Whelpley is the editor / author responsible for this content.
Apr 9, 2024

Introduction

There are multiple reasons you may feel you should get a refund from Spotify. The good news is that the company offers detailed instructions and information on its website about a range of payment scenarios, but if those don't fully answer your questions, customer support is only a message away. Let’s discuss how you can find out if you qualify to get a refund from Spotify via your internet browser.

What You'll Need

Internet browser

Explanation for why you're asking for a refund

Go to the Spotify Support Page

The correct page will say “Spotify Support” at the top with “How can we help you?” directly below it.

Can I get my money back from Spotify? (Step 1)

Click on Payment Help

Underneath the search bar on the previously mentioned Spotify Support Page, you’ll see a purple box that says “Payment Help.” Click on this box.

Find “Charge Help”

On the “Payment Help” page, you’ll see four category options: “Recommended Topics,” “Manage Payments,” “Payment Methods,” and “Charge Help.” Click on “Charge Help.”

Can I get my money back from Spotify? (Step 3)

Find the Refund Policy

Under “Charge Help,” scroll down until you reach “Refund Policy.” Click the “>” to the right of it.

Can I get my money back from Spotify? (Step 4)

Read the “Refund Policy” Page

Review the “Refund Policy” page. It explains two instances where the company won’t provide refunds, and you may need to contact another company.

Can I get my money back from Spotify? (Step 5)

Return to the “Charge Help” Page

If neither of the situations on the “Refund Policy” page pertains to you, you’ll have to find the one that does, which will likely be on the “Charge Help” page. Go back to the “Charge Help” page.

Find Your Correct Situation

Under “Charge Help,” there are a variety of scenarios that pertain to payment issues. Choose the one that applies to your particular situation. For instance, some options are “Canceled but still charged,” “Charged but don’t use Spotify Premium,” “Charged too much,” “Charged twice,” and “Charged for a Free Trial.” Click on the correct option that best matches your circumstance.

Read the Page That Represents Your Situation

Review the page that pertains to your situation so you can see if it provides information about how to request a refund if you're eligible. Follow the explicit instructions on the page to make your request.

Return to the “Charge Help” Page (if Necessary)

If the information on the page pertaining to your situation didn’t help, you may want to directly reach out to Spotify Support. Return to the “Charge Help” page.

Find “Contact Us”

On the “Charge Help” page, scroll down until you reach “Contact Us.” Click on the link.

Decide How to Contact Spotify Support

On the “Contact Us” page, there are multiple ways to directly contact Spotify support. Choose your preferred method.

Can I get my money back from Spotify? (Step 11)

Contact Spotify Support

Once you choose your contact method, continue until you send a message to a Spotify representative who can let you know if you qualify for a refund and how to go about getting it.

Conclusion

If you feel you deserve a refund from Spotify, quick action is necessary. The sooner you contact the company for assistance, the faster you'll learn if you're eligible. Depending on your circumstances, you may only have a certain amount of time to make your request.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
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GetHuman has been working for over 10 years on sourcing information about big organizations like Spotify in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Can I get my money back from Spotify? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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