Spotify Customer Service Issues

Hello, I have not encountered any issues that would lead me to cancel my Spotify subscription – I truly enjoy using it. However, as a student trying to manage college expenses, I cannot afford the $9.99 monthly fee. My free trial ends in two days, and I would like to avoid being charged. I am interested in the "student in higher education" offer of $.99 for the first three months and $4.99 thereafter. I am unable to locate a contact number for assistance. I have Spotify on my computer, and I want to cancel the subscription only on my phone. Both devices use the same account details. My Dell laptop came with Spotify Premium, paid for by Dell. I would like to retain the premium features on my computer without being billed. Please handle this request and provide confirmation via call or email. You can reach me at [redacted] or [redacted]. Thank you and have a wonderful day.

Hello Spotify, I have been in contact with multiple customer service representatives regarding interruptions during playback, trouble playing offline songs, and live streaming downloaded music using data instead of playing offline. Each time, I have been advised to delete and reinstall the Spotify app. If the issue persists, the representatives adjust my offline settings. Even after these attempts, I am advised to contact my carrier, despite having good signal and no data issues with other apps. When I follow up on the steps taken, I am not provided with further assistance and am left with the options to deal with the problems or cancel my membership. I value Spotify and hope to resolve these issues. Assistance would be greatly appreciated.

I logged in with the account [redacted] and took advantage of the 3-month Spotify Premium promotion for 0.99 euros. After the 3 months expired, I disabled the account, but charges continue on my card. I can't access the account to manage it as I don't remember the login details for the email. Please contact me at the email [redacted] I want to resolve this issue as soon as possible because for 2 months I've been charged 9.99 euros even though I disabled the account. I can provide the Visa card details used for payment to verify my identity as the account creator. Looking forward to your response.

Hello, I attempted to cancel my subscription with your company multiple times without success. I reached out via email, visited the Apple store, and followed the cancellation instructions provided. Despite my efforts, I could not terminate the subscription through the email link, the app, or the website. As a result, I am concerned about potential monthly charges that I cannot afford. I am eager for prompt assistance to avoid any overdraft in my bank account. Please address this matter urgently. Thank you.

I recently contacted you regarding being double-charged for Spotify services. I have a Spotify premium account along with the Family plan, which we haven't been able to use as no one can sign in. I initially provided my card details in July, then was asked for them again the next month without renewing the plan. I assumed not providing the card number would cancel the Family plan, but this wasn't the case. I was charged $14.99 in September and again in October without consent. Could you please refund the unauthorized charges for the last two months? If not resolved, I may involve my bank to block your service. My bank information ends in [redacted], and my birthday is 4/30/[redacted]. I trust this matter will be promptly addressed. Thank you, Samantha Castillo.

I am writing to address the issue of canceling my trial subscription, which I was unable to do. There seems to be a pending charge on my new card, which I have not updated on my Spotify account yet. I find it concerning that this charge is being processed so quickly after receiving the new card, especially since I recently dealt with fraudulent charges. I am interested in upgrading to a family plan with Spotify but need to resolve these current charges first. Please advise on how to proceed. Thank you.

I have noticed unauthorized charges on my Spotify account even though I am on the free subscription plan. There have been two transfers of $14.99 each taken from my PayPal bank account without my consent - the first on August 30th and the second on October 1st. I request an immediate refund for these charges, cancellation of any payments to Spotify, and the termination of my subscription. I am concerned about the security of my data with Spotify and would appreciate information on whether there has been a data breach. I am also puzzled about how these transfers occurred without my authorization. My account name is rosaliehaynes.rh. Thank you.

I have been a Spotify Premium subscriber for over 5 years and have it linked to 6 devices where the login credentials are saved. Today, when I tried to use Spotify, I was prompted to log in for the first time in years. Despite entering what I thought was my email address ([redacted]), I received a message stating that the email was not recognized. I attempted two other potential email addresses with the same result on both. This issue persisted when trying to log in on my husband's phone and my tablet. Interestingly, I can still access Spotify through Sonos. Although I believe the password to be correct, I am unable to reset it as none of the email addresses are being recognized. Any assistance would be greatly appreciated.

Yesterday evening, I received an advertisement for a free month of Spotify Premium. Intrigued, I clicked on the banner and entered my payment details to claim the offer. After reviewing the terms, I discovered that the promotion was for new users only. Although I believed I hadn't previously used Spotify Premium, I proceeded with the sign-up. Upon checking my email, I found a charge of approximately $10 on my card. It seems that I may have had a previous free trial that I forgot about. I'm reaching out to inquire if there is a way for Spotify to cancel my current subscription and issue a refund. Given that I subscribed last night and am looking to cancel promptly this morning without utilizing the service, I hope for your understanding of my unintentional oversight. Thank you for your assistance.

I recently logged out of my Spotify account that was linked to my Facebook. After my Facebook was deleted, I couldn't log back into Spotify as they were connected. I used to have a Premium account and now I can't remember my username or password. Can I use my card number to regain access? I'm worried about being charged while unable to access my account. Thank you for your help.

I am being charged $9.99 per month and would like to cancel my subscription and close my account with Spotify. I am having trouble logging in as I have tried multiple email addresses belonging to both my husband and me without success. I also attempted to use our Facebook accounts, but as my husband deleted his account 8 years ago, there isn't a connection. Our iTunes accounts are not linked to Spotify either. I tried to use the email addresses and Facebook links of our two adult sons, who each have a FREE Spotify account, but none of them are associated. As I have exhausted all options, please proceed with canceling my subscription and closing my account with Spotify. Details of the most recent charge: American Express x-[redacted] September 19, [redacted] Charged $9.99 LAURA L DICKERSON SPOTIFY USA - NEW YORK Business Name: SPOTIFY MUSIC SUBS USD RECURRING 4th 25 ARGYLL STREET LONDON LND W1F 7TU UNITED KINGDOM Contact: [redacted] Additional Information: P077E7C520 DIRECT MKTG MISC DIRECT MKTG MISC Ref # [redacted][redacted]3

I dialed [redacted] and underwent an extensive verification process, only to be provided with the unhelpful number [redacted]. This number does not connect you with a live person but tries to sign you up for an addiction network with information collection. When I called back to [redacted], they redirected me. After that, I was inquired about DirecTV and Dish Network. Upon my third call, I was given [redacted], which showed no record of my account. I am requesting a refund of $10.67 for the last three months and do not want any future bills or sales pitches charges. Thank you.

I am quite frustrated with the app at the moment. It appears to be actively preventing me from enjoying my music the way I prefer. I typically organize my Musical Theatre playlist in a specific order on my phone, but the Spotify app consistently disrupts this process. The playlist bar on my phone frequently disappears, forcing me to recreate it repeatedly, which is quite bothersome. Today, as I started playing the playlist from the beginning, it inexplicably stopped on a particular song, and despite my attempts to resume play by hitting the button or restarting the phone, the playlist would not continue. After spending hours trying to resolve the issue, I became exasperated. I am worn out from trying to create the perfect playlist, only for it to deviate from the sequence I carefully chose, hindering my enjoyment. Spotify's performance has left me greatly disappointed.

Hello, I am experiencing confusion with multiple email accounts. My name is Dafydd Hughes, and I pay £14.99 monthly for a premium subscription through direct debit (account sort code: 40-17-16, account number: [redacted]8). Despite having four family members listed as users, they are unable to listen when I am using the service. I have tried sending invitations from my account, but they are prompted for a password that none of us seem to know. Additionally, I am struggling with my login details. I can only access my account through Facebook. When attempting to reset my password, it is sent to [redacted], an account I cannot access. I believe my original account may have been under [redacted] This situation is perplexing, and I require assistance as I am a premium subscriber. How can I reset my account and passwords? I am unsure why the account was created under [redacted] Upon logging in, it indicates my details expired in April, despite my consistent premium payments. Please help me resolve this issue.

Hi, Around a month ago, I suspected that my Spotify account was canceled, so I unknowingly created a new student account. I later realized that my original account was still active, resulting in double charges for both a regular and student account. Additionally, I discovered I have also been paying for a HULU account since January [redacted]. Confused by the situation, I found multiple accounts linked to [redacted] I am seeking assistance to cancel my HULU subscription and link it to Spotify, discontinue the more costly Spotify account while transferring my playlists to the student account, and request a refund for the original account since the student account's inception. Despite facing login issues with my original account for about two weeks, I am unsure of the cause. I kindly request a call at [redacted] before any further charges occur on either account.

I recently spoke with a customer service representative named John who advised me to quickly purchase a $[redacted] Google Play card from a 24-hour Walmart before work at 6 a.m. John explained that $[redacted] would be refunded to me after activating the card. This was to correct an overcharge issue with my subscription. Despite my inquiry about his location due to the late hour, John accused me of being racist and ended the call twice. He warned that unless I buy the card as instructed, I would lose the refund. I am disappointed with this level of service and seek resolution. Please reach out to me, Matt, at +1-[redacted] or [redacted]

My bank account was charged a subscription fee for Spotify without my knowledge, leading to an overdraft. As my income is from a government subsidy, I cannot afford these fees. Currently separated from my spouse, who is not authorized to make transactions on this account, I request a refund of the fees and overdraft charges. I would also appreciate a valid customer service number for further communication, as I plan to inform my lawyer, his payee representative, and social security of this issue. Thank you for your prompt attention. The account in question belongs to Robert William Walsh.

I have uploaded my music album "Electronic Hana" by Hanogi Stone on Spotify through radioairplay.com, also known as Jango.com. Upon reviewing the song list on Spotify, I noticed that there are multiple versions of my songs, with approximately 15 tracks instead of the expected 7. The additional tracks seem to be test versions I uploaded on radio airplay which I have since deleted. It appears that these test versions were mistakenly uploaded to Spotify instead of the final mastered versions. I believe this happened while I was logged into radio airplay. The correct versions of these songs are stored on cdbaby, and I would like them to replace the incorrect versions currently on Spotify. Could you kindly reload the final mastered versions from cdbaby for both my albums "Electronic Hana" and "First Things First"? Thank you for your assistance.

I am a former customer who canceled my account on October 2nd, [redacted]. After calling the number listed on my banking statement, [redacted], I faced an exhaustive process. I was asked for my social security number, birthday, and debit card number multiple times even though I had already canceled. The refund was promised but not processed, leaving me frustrated and concerned about the security of my account. I provided all the details requested, including my name Kelly S., last 4 digits of my card ([redacted]), and email ([redacted]). The confirmation number received is [redacted], along with another reference number to contact +1-[redacted]. I am dissatisfied and urgently request the CEO or a higher-ranking authority to address this issue promptly. My contact information is Kelley S., [redacted] S Elm St, Centralia, IL, [redacted], [redacted].

I am disappointed that I cannot reach a representative by phone, causing issues when I urgently require assistance due to time constraints. Despite thinking I canceled my Spotify subscription, I discovered ongoing charges on my bank statement. While attempting to log in with my old email, I noticed prompts to "upgrade for free" although I have been paying monthly. I need this resolved promptly for Halloween use.