Spotify Customer Service Issues

I am noticing recurring monthly charges on my credit card from your company that I do not recognize. I attempted to contact the number listed on my bank statement, but it turned out to be a fraudulent operation. I believe I unknowingly signed up for a subscription that I did not intend to. I am currently seeking legal advice regarding this matter. I am extremely disappointed with the service provided and the misleading information given. Please reach out to me promptly through email or at [redacted]. I was misled into providing my credit card information under false pretenses, and I urgently need this issue resolved.

I, like many others, received an email today claiming that I signed up for a $[redacted].99 one-year subscription to Spotify Premium, which I did not request. Here is a copy of the email I received on 10-16-18: Subject: Subscription Confirmation From: [redacted] Date of Purchase: Tue Oct 16 [redacted] 23:34:16 GMT+[redacted] (ICT) Subscription: Spotify Premium Content Provider: Spotify Duration: 1 year Price: $[redacted].99 Payment Method: Credit Card The email mentions that I will be charged for the subscription unless I cancel by October 26, [redacted]. I believe this might be spam, as it seems they obtained some of my information through Spotify.

I recently received an email from [redacted] stating that I would be charged $[redacted].00 for a Premium Spotify Account that I did not order or want. The email provides details of the purchase, such as the subscription duration of 1 year and the payment method as credit card. The message urges me to cancel by October 26, [redacted], or be charged the stated amount for renewal. Despite links directing to Apple, contacting Apple yielded no information on the supposed purchase. This appears to be a phishing attempt, and I want to ensure that I am not charged for a Premium Account that I did not authorize. I do not want this subscription, and I will not pay for it.

I upgraded to the Family Premium Spotify account a few months ago. Recently, I invited my wife to join, but she had trouble activating the upgrade. She thought she opened a new premium account and canceled it, inadvertently canceling my account. I need help to reactivate my premium family Spotify account and add my wife to it seamlessly. My details: - Name: Joe Moyers - Email: [redacted] My wife's details: - Name: Jennifer Moyers - Email: [redacted] Thank you.

In my household's cable box, everyone enjoys complimentary Spotify Premium. However, over the past 6 months, I've realized that someone has been accessing my account without my consent. I constantly receive notifications saying "Thomas's iPod is now connected," and I've noticed unfamiliar classical Italian music added to my playlists. Although I initially dismissed it, the situation escalated this morning when I found out that my email and password were changed. My account username is shain0mac3, and the previous email associated with it was [redacted] After receiving an email from Spotify indicating the change in my account details, I've become aware of the unauthorized access and alterations made by this unknown person. I seek assistance in regaining control of my account, as it holds significant importance to me.

Good day, I am a researcher seeking information on your services for a study. We have a grant to explore the effects of music on students. The study involves providing streaming service accounts to students, who will play specific genres for varied durations, record behaviors, and undergo testing. Initially, the study will span 3 months, potentially extending by 6 months for significant findings. [redacted] students will participate. Due to grant restrictions, we need to pay for all accounts from a single source. I am inquiring about the feasibility of this arrangement. Additionally, we are interested in tracking listening time to monitor student compliance. Thank you for your time, looking forward to your response.

I am experiencing difficulty logging into my Spotify account. When attempting to reset my password, I keep receiving an "invalid" message after clicking the reset link multiple times. Furthermore, upon trying to log in on the website, it indicates that there is no active Spotify account associated with my email address. When trying to create a new account with the same email, it states that the email is already registered. This loop of issues has left me feeling frustrated, especially since I have been a loyal and trouble-free Spotify premium subscriber for an extended period. I am perplexed by this situation and would greatly appreciate any assistance in resolving this matter.

Hello, I recently received an email on Oct 21st that appears to be from Apple concerning a subscription to Spotify Premium. The email stated that I was charged $[redacted].99 for a year-long subscription. I did not open this account and would appreciate it if you could look into this matter. I have attached a copy of the email for reference. Thank you for your assistance, Theresa

I recently discovered that I have been charged twice monthly for Spotify, using two different credit cards. On one card, we pay $14.02, while on the other, it's $10.78 for the same subscription. I suspect we initially signed up with one card and later took advantage of a discount offer using the second card. We may have registered the account under Kevin or Emily Schoenfelder, potentially having one in each name. I retrieved an email receipt from 9/14/17 with order number [redacted][redacted] for the $9.99 agreement. I would like to cancel the $14.02 charge and keep the $10.78 one. Ideally, I'm hoping for a refund for the months with the double billing. Thank you. Emily Schoenfelder

I am having trouble with Spotify not accepting my payment methods. They refuse to accept my iTunes account or my prepaid credit cards. Despite their claims that prepaid cards should work, they do not in my experience. I prefer prepaid cards due to concerns about identity theft with bank-issued cards. I have been a loyal Spotify Premium customer for years, but the inability to pay is frustrating. I have been exchanging emails with customer service, but they do not seem to grasp the issue from a customer's perspective. Unfortunately, I cannot call them, and they do not offer to call me back. The community help is also unable to resolve this due to Spotify's policy. I hope someone from Spotify's corporate team can address this problem as it has been a frustrating experience.

I received an email from "ID APP" stating I paid $[redacted].99 for a one-year Spotify subscription, which is incorrect as I do not have an account with them. Is this email a phishing scam? Here are the details from the email: Subscription Confirmation Spotify Premium (1 year) $[redacted].99 Date of Purchase: 21 October [redacted] Subscription: Spotify Premium Content Provider: Spotify Duration: 1 year Price: $[redacted].99 Payment Method: Credit Card You are responsible for the subscription. It will auto-renew at $[redacted].99 unless canceled by October 26, [redacted]. For more information or to cancel, check your subscription. Regards, The Spotify Team To find answers to common questions, visit Apple Support. Apple ID Summary, Terms of Sale, and Privacy Policy. Copyright © [redacted].

I recently interacted with your online support chat and wanted to share my experience. The chat was going decently, but the support agent did not address my main concern, which is getting a refund for unauthorized charges. Despite explaining that I cancelled my subscription after a free trial and was still charged, the representative insisted I had created a new account, which I did not. They kept diverting the conversation to canceling the subscription when my issue was about a refund. Frustratingly, the agent seemed unwilling to look into the refund problem and repeatedly offered to cancel my subscription instead. Towards the end of our chat, there was a technical issue and I was unable to send further messages. Therefore, I am reaching out via email to address this unresolved refund matter.

My name is Ronnie Wright. I have been billed for 3 months of Spotify but have not received it. I initially used an old email address, but now have a new phone number and email address. My old phone number was [redacted], and my new phone number is [redacted]. The old email address is [redacted], and the new one is [redacted] I am eager to resolve this issue as I am being charged for something I cannot use. I request either to have my Spotify account set up with my downloaded music or be refunded for the last 3 months. I can provide any necessary information for verification. Thank you and please reach out to me at your earliest convenience.

I called today to update my Visa number for my monthly Spotify charge. The process took longer than expected as they asked for additional information such as phone number and email. Surprisingly, I was informed about receiving multivitamins with a shipping charge and a monthly charge on my Visa for these vitamins. I made it clear that I did not want any additional products like vitamins or gift cards. I emphasized my concern over unauthorized charges and stated my intention to involve the Federal Trade Commission and Better Business Bureau if any unauthorized charges occur. Please confirm that my card information will not be misused. Joan O'D.

I'm Susan S. In October, I downloaded the Spotify app without realizing it would lead to a charge for Spotify Premium. On October 16, [redacted], my husband received an email about a $[redacted].99 charge to his Apple account for Spotify Premium. Though I used my email and Apple ID, the charge was applied to his account. We never wanted Spotify Premium or any charges. We're requesting the subscription be canceled if necessary and the $[redacted].99 refunded to his Apple account. Despite attempts to cancel using his email and password, it wasn't successful. For crediting his Apple account, reach us at [redacted] or [redacted] The Apple account for crediting is [redacted] Thank you.

I was a previous premium subscriber on Spotify for a few years, making payments using various methods like prepaid Visa or MasterCard debit cards. Despite offering different payment options, none seem to work. I tried using a prepaid Visa card that was rejected by their system, and also attempted to pay with my iTunes account, which was also unsuccessful. I am now unable to access the service since my music is stored on their platform. Their responses via email have been generic, and I believe they should not claim that prepaid cards are compatible if they aren't. Aside from this issue, everything else is satisfactory.

I've been a Spotify member for over five years and have been paying $10 monthly for premium. However, my account does not recognize this and keeps asking me to upgrade. I've contacted support multiple times without a resolution. I tried changing my email address from [redacted] to my current one, [redacted] I've been trying to get help for two years without success, and I'm frustrated with the lack of phone or email support. Please reach out to me at [redacted] promptly. Thank you.

On November 21, [redacted], I requested to switch my service to a new number, but this was not done. Subsequently, I noticed a $9.99 monthly charge on my debit card for a service I am not receiving. Despite reaching out to address this issue, the problem persists, and I am still being charged without receiving the service. I have been paying for nearly a year without benefitting from the service, which feels like theft. I am seeking an explanation and resolution to this matter promptly. I expect either a refund for the charges I have incurred or a swift resolution to start receiving the service. If this matter is not resolved, I will have to escalate it further.

Hello, I am encountering login issues with my Premium Spotify account linked to Facebook. Initially, I was unexpectedly logged out of the account, and now I am unable to log back in using both desktop and mobile devices. The message I receive states "You are currently set to offline. Please go online to connect to Spotify." I attempted to reinstall the app, but now the error message has changed to "Unable to login. Either the Username or Password is incorrect." I have verified that my login credentials are accurate as I am currently logged into my Facebook account. Additionally, when trying to log in on the desktop, I am redirected to the browser and encounter a Spotify Facebook Authentication error stating "You do not have a Spotify account connected to your Facebook account." Despite being able to access another Spotify account, I am unable to log in on the official Spotify website. I would appreciate your prompt assistance in resolving this issue. Thank you.

I need help with my Spotify account. The wedding playlists I made over 5 years ago are not showing up on my mobile, even though I have Spotify Premium. They are only accessible on my original account on my old iPad. Recently, these playlists have disappeared, and logging in through Facebook on my iPad only shows my new account data from my iPhone. I'm unsure if I have multiple accounts, as I've always used [redacted] I'm seeking advice on how to resolve this confusion. Thank you, Heather.