Spotify Customer Service Issues

I have been using Spotify since I thought I signed up for a 2-month free trial on my birthday until the end of February, with a subsequent monthly charge of $9.99. However, I recently discovered that I have actually been charged $14.99 per month. I missed these charges because they were automatically billed to my AMEX card without notification. I saw an offer for a free Google Home Mini with the Family Premium plan, which I would have considered adding my wife to if I had known. My adult children are not eligible for the plan as they are married. I have proof of signing up for the $9.99 plan via email and would like a refund for the difference in charges for the past 7 months, or I would accept the free Google Home Mini if I am indeed on the Family plan. Please contact me at [redacted] or via email. Initials D.H.

My partner and I previously had student premium on his account and were using my debit card for payments. We did not renew the student premium, but we were still charged $9.99. After speaking with Agent Sheryl R., the subscription was cancelled, and a refund was issued. I then set up a new student premium using my details and my debit card, which charged me $4.99. Recently, I noticed that $9.99 was refunded to my account and then deducted again. I am seeking a final refund of $9.99, ensuring the regular premium subscription is permanently cancelled, and confirming that I will only be charged the monthly $4.99 for student premium going forward without any further issues.

I received an email on September 6th informing me that my student premium subscription was expiring. When I tried to renew it, the system wouldn't allow me to do so. After speaking with customer service, I was advised that I couldn't renew it until it had actually expired. I was told I would receive an email when it expired and that I wouldn't be charged until then. However, I never received any further notification. Two days ago, my subscription expired and I was charged $10. I was able to renew it this time. I would like to request a refund of the $10 charge, as I believe I was misinformed initially. Please contact me at [redacted], the email associated with my account. Thank you for your assistance.

Hello, I am the primary subscriber on the Spotify family account. I signed up for the free Google Home Mini offer and received an email with a link. Upon reaching the Google Store, I was informed that the promotional discount would be applied during checkout, but I noticed that the full amount was still charged (resulting in an authorization on my bank account). I decided to cancel the order and reached out to Google. They advised me to get in touch with you for further assistance. Could you please provide guidance on how I can claim this "free" offer without experiencing any charges? Thank you.

I recently signed my family up for the family plan last year, but my daughter accidentally removed us. She re-added us a week ago but today when I received the email with a code to enter, I couldn't find where to input it on the website. Instead, it showed a message stating we would be added automatically on 11/17, which would be a two-week delay from today. I am disappointed with this delay and wish to have it resolved today. I find the website difficult to navigate and lacking in support, making the no phone number policy frustrating. Thank you, Pat V.

I have two issues. First, I am struggling to cancel my Spotify account that I cannot access due to forgetting my login information when my old phone broke. Secondly, after creating a new premium account on my new phone, I suddenly lost access to my premium features while still being charged for two premium accounts, which leaves me paying for a service I can't utilize. It's frustrating that Spotify logged me out of premium and continues to charge me £9.99 monthly for inaccessible accounts, totaling £20 without any benefit. How can I cancel these subscriptions that I cannot use anymore?

I recently signed up for Spotify Premium for Students with Hulu and Showtime. Unfortunately, I've encountered an issue where I am being charged for the subscription, but when I try to access Spotify, it shows that I have the free version. Similarly, when I attempt to watch Showtime on Hulu, it says I do not have access to it. I connected my existing Hulu account to be billed through Spotify, but Hulu claims I am being billed correctly. However, Spotify does not show any record of this billing arrangement, leaving me unable to use Spotify or watch Showtime. I am frustrated by the lack of customer support phone number as I have been trying to resolve this for 24 hours now, and I only have a limited window of time available to address this issue. It's been a challenging experience trying to resolve this.

I am very disappointed as I am unable to find a phone number to contact customer service. I have been a premium member for a while. Recently, after restarting my phone and trying to access my Spotify account, I was prompted to log in again and it showed me as a free user, which is inaccurate. I have two extensive playlists that I have curated diligently. I am billed $9.99 automatically on the 23rd of each month. I am confused about why this issue occurred. My Spotify email is [redacted], member name rman79. I am Randy Inman from Grand Blanc, MI. Feeling quite frustrated, I would appreciate a prompt response to resolve this matter and restore my playlists.

I am seeking help with canceling my Premium 2-month free subscription with Spotify. I am unable to login to my account because I no longer use Facebook, which I used to sign in. I would like to unsubscribe and delete my Spotify account to avoid being charged for a service I no longer use. I searched for my Facebook account under the name "Rambo Davis" but it could not be found. I need assistance with ensuring that I am not charged for services I have not used nor do I wish to continue using Spotify. Your help in resolving this matter would be greatly appreciated.

I have been a long-time user of the group package on Spotify with three accounts linked to my profile. My Account: [redacted] Password: Tracker75 Recently, I faced a payment issue on my credit card, and after trying to update the payment method, Spotify only charged me for the basic $9.99 package instead of the group package at $14.00. Consequently, my son's and wife's accounts got disconnected from the group plan. I am looking for assistance from Spotify to restore the group plan for all three users under my account. Kindly reach out to me with a solution. Thank you.

I am experiencing an issue with my credit card. I mistakenly used my mom's card, which she then canceled thinking the charges weren't hers. Once she realized the charges were mine, she had them put back on her card. I have the order number from Spotify, but the link in the email they sent me is no longer valid. Despite reaching out to my service provider, the problem persists. As a loyal Spotify customer for three years, it's disheartening that I can't access my music library of over [redacted] songs. This situation is incredibly frustrating, especially since I can't even contact Spotify directly as they don't provide a phone number. I've attempted to use GetHuman three times without success.

My son, Jay J. Martin, is currently serving an LDS mission in Peru and will be there for two years without phone access. We would like to cancel his Spotify account as he hasn't used it since July. Could we please get a refund for August, September, October, and November? I can be reached at [redacted] or via email at [redacted] I am Angela Martin, John's mother, looking forward to your prompt assistance.

I have encountered issues when trying to upgrade to a premium account on your platform. The system repeatedly notifies me that the transaction was unsuccessful. This experience is frustrating, and it makes me question the reliability of your service. Additionally, the absence of a customer support hotline further complicates the situation. I find it paradoxical that a platform excelling in curating rare music has such inefficiencies in its payment process. I would appreciate a prompt resolution to this matter and clarification on why my premium payment is encountering difficulties.

I am having trouble accessing my Spotify account on my phone because I used Facebook to log in, and now I can't remember the email address I used or my password. This is causing issues as I try to link my Spotify to my PlayStation 4. I have attempted to resolve this before but have not received a response. Please assist me with this matter. You can contact me at [redacted]

A few weeks ago, I downloaded updates on my iPad, which included Spotify. After updating, I attempted to access my Spotify account. When I tapped the Spotify icon, the screen displayed two options: "log in" or "create a new account." Despite numerous attempts using my Yahoo email and password, I am unable to log in. I have reset my Yahoo password multiple times without success. I am hoping to either log into Spotify using my Yahoo address or create a new account with my Gmail address. However, I am concerned about losing my playlists, as I have invested a significant amount of time creating them and do not wish to start over.

I recently bought a new Motorola Z3 phone and reinstalled Spotify on it after using a Samsung Galaxy S7 Edge. During the process, I had to sign in again but forgot my password. After requesting a password reset via email, I created a new password and logged in successfully. However, old songs from a year ago appeared in my playlist from when I had a free subscription. Despite being a $9.99 paid member for the past four months, I am receiving ads and subscription prompts. Could the ads be removed from my account since I am a paying member?

Hello, my name is Aj, and I am a big fan of Spotify. I know there is a feedback/suggestion page, but I wanted to bring up a request with someone directly. Spotify used to have a feature where if you were listening to a song by one artist featuring another artist, clicking on the featured artist's name would take you to their page. However, now it just redirects back to the original artist. I believe bringing back this feature would encourage users to explore more music by easily navigating to featured artists' pages without having to manually search for them. I hope this suggestion is clear and that it will be taken into consideration. Thank you for listening.

I am disappointed with the service I am receiving. My internet connection is vital for my business, and I expect reliable performance for the price I pay. Unfortunately, your webpage seems to be down frequently, and I cannot afford to have interruptions during critical tasks. In the past, my experience with other services like iTunes was more reliable, and I could back it up easily for redundancy. I need a solution that ensures continuous connectivity without relying on a webpage that may be inaccessible. I would appreciate it if you could address these concerns promptly.

Hello, I'm interested in purchasing a Spotify subscription that includes a feature allowing me to connect my Apple iPod through iTunes and App Store to stream Spotify Radio content from a speaker and retrieve the song on my Spotify Premium plan or any other similar option. Does Spotify offer this capability within a paid subscription or through a third-party app? Your assistance with this is greatly appreciated. Thank you for your research and help. Looking forward to your feedback. - Ben K.

After upgrading my phone, I successfully transferred all my data, including contacts and apps like Spotify. However, I forgot my login password for Spotify after the transfer. I had to reset the password to use it on my new phone. Unfortunately, I am encountering issues with my playlists and am receiving ads despite being a paid member. This is causing interruptions while using the app, especially during fitness classes. It seems like the app doesn't recognize my premium membership status anymore. Even on my old phone where Spotify is still installed, I couldn't access my playlists, probably due to the transfer to the new device. I hope this issue gets resolved soon. Thank you, Brady D.