Spotify Customer Service Issues

Hello, I have been a Spotify subscriber for a couple of years and signed up under the impression that I was receiving the student discount. I am currently studying nursing and unemployed, and had intended to cancel my subscription. Despite having limited funds in my bank account, Spotify charged me $10 as soon as some money was deposited. I demand a full refund for the amount charged today, as I never changed my student status. I planned to cancel, but the charge was made before I could do so. As a diligent student, I deserve the discount I initially signed up for. I am upset and would like to know how long this has been going on. Had I known earlier, I would have canceled my subscription sooner. Please respond promptly. Thank you, Tanna M. C.

Hello, I am a big fan of Spotify, but unfortunately, I am currently facing financial difficulties and was recently charged for Spotify Premium mistakenly. I canceled the subscription as soon as I realized, as we are struggling financially at the moment. I would appreciate a refund for the recent payment taken. Once I am back to work, I hope to sign up for Spotify Premium again when I can afford it. I apologize for the confusion and inconvenience. Here is my contact information for the refund process: Zip Code: [redacted] Date of Birth: 12/31/[redacted] Name: Michael A. D. Jr. or Catherine D. Email: [redacted] PS4 ID: ArchAngelKarma34 Phone: ([redacted])-[redacted] or ([redacted])-[redacted] Please let me know if you require any additional information. Thank you for your understanding and assistance. Sincerely, Michael A. D. Jr.

I've been a Spotify user for over 2 years without any issues until recently. I updated my payment method to a new credit card, paid $9.99 plus tax for three months of premium service, but I'm not getting the service. Despite making a payment last week, I keep receiving texts to pay again. This needs to be resolved. My playlists used to be in alphabetical order, but now they are not. Please assist me in fixing this issue promptly, or else I will require a refund. Thank you, S.P.

Hi there! I've been a loyal Spotify Premium user for a while now, and recently upgraded to Spotify Premium for Family. I've been attempting to redeem the free Google Mini offer for the past couple of days, but keep encountering an error message that says: "Uh oh. There was a problem. Your Google account isn't authorized to use Google Payments. Please contact your organization's Google Apps administrator. [OR-DDUH-01]." I've tried using both my personal email associated with Spotify ([redacted]) and my work email ([redacted]) which is hosted on Gmail, and I even linked a debit card to both accounts, but still no luck. Could someone please assist me with this issue? I'm interested in getting either the chalk or orange speaker. Thank you! - Kurt N.

I have been a loyal Spotify user for years with my account linked to Facebook. Recently, I encountered login issues where resetting my password did not work as it stated there was no account associated with my email and no connection to Facebook. The only recent change was upgrading to premium, but mistakenly choosing an individual plan instead of a family one. I quickly rectified this by starting a family account and canceling the individual plan through my credit card company. However, now I am unable to access my account using my usual methods of signing in with Facebook or the email [redacted]

I have a Vodafone mobile phone, and I noticed a charge for £9.99 from Spotify on my September bill. My October bill shows two payments of £9.99 to Spotify, and now my November bill also has a duplicate payment for Spotify. Vodafone mentioned that one of the payments might have been a partial payment for the month, but now I discovered the second payment was set up to a company called Boku without my knowledge. I called Boku, and they informed me to contact Vodafone to cancel the Spotify account. I never authorized this second payment, and I am unsure why I am being billed for it. I am seeking guidance on how to receive reimbursement for these unauthorized charges.

Upon opening Spotify recently, I realized I was unexpectedly logged out of my account. Despite having both the login details memorized and saved on my computer, the system did not recognize my username, claiming there were no matching accounts. Regrettably, I cannot access the associated email to reset the password. Adding to the frustration, upon checking my payment status, I found that I was charged over $15 for a single premium plan instead of the family plan. I kindly request for Spotify to deactivate my account with the username "rimmerb" linked to "[redacted]" and residing at zip code [redacted], born on February 15, [redacted]. Additionally, I would appreciate a partial refund of the excess amount, as I did not intend to subscribe to the family plan and have been unable to access my account due to this database error.

I recently activated my first Spotify account and was excited about the Google Home Mini offer. However, my order got canceled by Google because I inadvertently used the Google Financial Credit Card as the form of payment. Despite meeting all the requirements, I am now left without the Home Mini. I didn't realize the payment method would impact the offer since the total was $0.00 when checking out. I really valued this additional incentive for signing up with Spotify and hope to still receive it. Google suggested that Spotify might be able to provide a link for me to reorder the Home Mini. Your assistance would be greatly appreciated.

I have noticed unauthorized activity on my Spotify account since being switched to a family plan against my will. As a dedicated customer for over two years, I am experiencing my playlist being tampered with, music interruptions, and unwanted logins. The family membership imposition has been a frustrating experience. Despite finding and deactivating the linked accounts, I am still facing login issues and unwanted connections. I have changed my password multiple times and logged out frequently, yet the problem persists. This situation has not only caused me inconvenience but has also cost me time and effort to rectify, amounting to $[redacted]. I kindly request assistance in resolving this matter promptly. Thank you, Derek.

I purchased a family plan under my wife's name and email account, [redacted], and made the payment using my credit card. I invited our family members, including myself, [redacted], to join the plan. Upon logging out of her Spotify account and trying to accept the invitation via email, I mistakenly ended up joining the David W. Hanson plan, which should have been under Joyce's name. I paid for the family plan on 22nd November and a single premium account a week earlier, but I am unable to access the account I created. I am considering switching the ownership to my account or canceling the family subscription if this issue remains unresolved.

I currently have a premium plan with Spotify. Recently, my boyfriend and I attempted to apply for the student discount. To do this, I canceled my premium account. We tried to sign up for the $0.99 plan with Spotify which includes a bonus Hulu subscription. However, we encountered an error message stating that we had already received a promotion, even though neither of us had. We attempted the process multiple times due to the error. Unfortunately, I have been charged $0.99 ten times, even though we did not complete the transaction each time. I did not consent to or authorize these charges. I am seeking a refund for the ten incorrect charges made by Spotify. Thank you, M. Romero

Hello, I am Kelly V., and I am trying to locate a 1-[redacted] number to reach out to someone. Unauthorized charges have been made on my credit card for a Spotify account, which I did not authorize since I am not a fan of Spotify. The charge is recurring even though I attempted to resolve this last month. I am frustrated that American Express cannot cancel the charge until the money is returned. I am requesting a refund promptly. If I do not receive a response within the next 20 minutes regarding the refund process and preventing this from happening again, I will share my experience on social media platforms such as Facebook, Twitter, and Tumblr. Please contact me at [redacted] or email me at [redacted]. Thank you.

I want to explain my issue clearly. I have been a long-time user of Spotify on my iPhone. Recently, I upgraded to a new phone, an iPhone XS. I mainly use Spotify on my phone. This morning, while listening to a podcast, I kept getting a notification saying there are other devices available, disrupting my experience. When I try to dismiss it, my podcast stops, and the app skips songs. I tried adjusting settings in the app to show only local devices, but the issue persists. The notification prompts me to choose between continuing on the current phone or another device with a code. I need assistance as I want to keep enjoying my Spotify subscription without these interruptions. The problem could be related to my phone or the Spotify app. Thanks for your help.

My email remains [redacted] The message below indicates that it was altered. I am concerned about potential fraud. Should I be alarmed? Hello, I am contacting you from Spotify. I wish to inform you that the email address linked to your Spotify account has been recently changed. Your previous email address was: [redacted] It is now: [redacted] If this change was authorized by you, there is no need for concern. Everything will continue as normal for you. However, if this change was unauthorized, please contact us at [redacted] to report the issue. We will investigate further. If you have any queries or issues, please reach out to us. Thank you, Spotify USA Inc.

After paying for my Spotify subscription, my service was unexpectedly cut off. I reached out to Spotify support, providing the account details requested, but they insisted on full bank card information for verification. Reluctant to share all details, I provided the last four and later the last six digits. However, they then asked for the first six digits, making me skeptical about potential additional charges. In the end, they downgraded my account to free, forcing me to listen to ads even though I paid for premium. I need assistance addressing this issue.

Hello, I recently took advantage of a promotion for a family plan, but was charged $16.13 instead of the expected $0.99 for two months. Here are the steps for the promotion that I followed: 1. Signed up for Spotify with a new email address. 2. Selected the Premium Spotify plan for 3 months at $0.99. 3. Upgraded to a family plan. 4. Received an email to claim a free Google Home. 5. Completed the purchase using the provided link. 6. Remember to cancel the subscription before the family plan renews after 2 months. I'm hoping for a refund as the charge was incorrect. Thank you for looking into this matter. Best, Shivanjli B.

Hello, I followed Google's instructions and emailed this same message to [redacted] three days ago but received no response. I am concerned about missing out on a promotion. I mistakenly selected the wrong color for the Google Mini from the link provided by Spotify. Google informed me that I would have to return to Spotify for a new link to order the correct color due to the promotion. Can you assist me with this issue? Thank you, D. Clifford.

I received an email from Like a Coupon regarding your offer. It stated that you could get Spotify for a 3-month trial at $.99 a month for 3 months. Following that, you could add the family plan for $14.99 after the trial to get a free Google Mini. However, when I signed up for the 3-month promo and then the family plan, I was immediately charged $14.99. I checked my PayPal account and saw both the $.99 and $14.99 charges there. I contacted Like a Coupon for clarification but haven’t received a response yet. While trying to claim the free Google Mini with the promo code, I encountered an issue where Google still required a credit card for processing, even though the total was $0. I am unsure why this is necessary if the item is free. Can someone please reach out to me to address if Like a Coupon provided incorrect information? Thank you. - Debbie M

Hello, my name is King Fatai, and recently, I received an email regarding streaming abuse. My music project, "It Was All Worth It," was taken down from Spotify. I'm confused about what happened and why it was removed. I've been collaborating with someone named Lindsey who specializes in music promotions. She was helping me promote my music on Spotify to reach a wider audience. I'm unsure if something she did caused this issue. I just want to understand why my music was removed from the platform. I was only trying to connect with more listeners and grow my fan base. I hope to receive clarification on this matter soon. Thank you for your assistance.

I did not authorize this on my cell phone. It has been illegally added to my number, and I have no other devices. I am furious and need to speak to someone about this matter. My name is Kristen L., and this is my MetroPCS Android phone in Naples, Florida. Please contact me immediately at [redacted]. I will involve the FBI cybercrime unit if necessary. This invasion of my privacy must stop, and I want to speak with your legal department. My lawyer will also reach out if I do not hear from you promptly. Please assist me in eliminating this software that is harassing me via my cell phone. I am feeling terrorized by this situation and need help urgently. Kristen L., [redacted]. Please contact me as soon as possible via phone, as I may not receive emails promptly. I need to speak with a lawyer or someone who can address this issue to put an end to this invasion of my privacy.