Spotify Customer Service Issues

Upon signing up for Spotify, I was charged $1.04 for my three months. Subsequently, when attempting to upgrade to the family premium plan that should include a two-month free trial, I was charged $14.99 plus tax, totaling $15.81. Additionally, my bank informed me of a second attempt by Spotify to charge another $15.81 which I do not have available due to the initial unwarranted charges. I seek assistance in resolving this matter, obtaining a refund for my bank account, and preventing further unauthorized charges. I have yet to use the Spotify app or music services as I am currently focused on recovering the wrongfully charged funds.

I am having trouble logging into my Spotify Premium account. I attempted to regain access by resetting my password, but despite completing the reset, my account remains on the free version. I was logged into my Premium account on my phone and logged out to reset the password to access Premium on my iPad, which was logged into a free account. Now, both devices are showing the free version. I am unable to find my Premium account using my email or username. I am confused as to why the Premium status did not transfer over from the free account since the information is the same. I just want to prevent this problem from happening again.

I have run out of Spotify Premium and tried to renew it on the website but the payment keeps failing. I updated my card details on Spotify and it works on other sites. How do I resolve this issue and get my Premium back?

My boyfriend accidentally logged out of his Spotify account linked to his high school email from [redacted], which is now inactive. He can't remember the password and created a new account. He needs to cancel the premium subscription on the old account. I have tried finding a contact number without success as none of the categories seem to match our issue. He is unsure of the next steps and wants to either add premium to the new account or regain access to the old one to avoid losing money. Any guidance on how to proceed would be greatly appreciated.

To Spotify Customer Service, I am writing to address an issue with my account. I have been a Spotify Premium member for a while, but I am currently unable to log in as I have forgotten my password. Despite multiple attempts to use the password reset feature and receive the email, I have not received any reset instructions in my inbox after more than 15 attempts. I urgently need help to regain access to my account as it contains many playlists that took considerable time to create. Firstly, I kindly request assistance in recovering my account and receiving the necessary email link to reset my password. Secondly, I would like to explore alternative payment methods to maintain my Premium subscription. I look forward to your prompt response. Sincerely, Carolina Login: [redacted]

Hi, I believe my Spotify account has been compromised as I am unable to log in due to changes made to my account details without my knowledge. The email notifying me of the change was forwarded to me, altering my email from [redacted] to [redacted] I believe my account has been hacked. I kindly request your urgent assistance in restoring access to my account. Thank you, Clare

I purchased Spotify for my husband, but I cannot access it on my iPod, tablet, or phones. Money has been taken out from his card for the past three months without my being able to contact customer service as there are only automated responses. I am frustrated and urgently need a resolution to this issue. I request a refund of the $15 charged each month. Please contact me at [redacted]-[redacted]-26-27 at your earliest convenience. Thank you.

I had only $13 in my account ending in [redacted] when you processed my membership fee payment. This caused an overdraft in my account. If I had been informed about this withdrawal in advance, this situation could have been avoided. While checking my balances with my banker, I discovered the overdraft and requested a refund on the fee. My banker, Cherity, is willing to assist in resolving this issue. Thank you. Sincerely, R. Berney

On the Spotify mobile app, I am experiencing issues where my created playlists are not playing the songs I added, specifically from the indie rock band "Pinback." Despite adding approximately 25 songs to my playlist, the app plays songs I am unfamiliar with. It's frustrating to have a playlist feature that doesn't function as expected. I am considering upgrading to Spotify Premium to see if that resolves the problem, as my experience on the laptop version is different - it plays the songs from the playlist as intended. I am contemplating switching to other music streaming services like Tidal or Pandora due to this issue. I would appreciate it if you could provide a comprehensive solution to this problem via email. Thank you. - Chadd Stuart

I have noticed the advertisement for Spotify Premium at 99 cents for three months multiple times recently. I had reached out to Spotify earlier about this promotion and received an offer for [redacted], not 99 cents. The continuous advertising of 99 cents is misleading. I would like to understand how I can avail of the 99 cents offer as advertised. I have already contacted Spotify about this once before. I urge Spotify to clarify and honor the advertised price accurately. I prefer to sign up for Spotify Premium at the 99 cents rate. Thank you, Mitchael H.

Hello Spotify Support, I need assistance adding family members to my Spotify account. I previously submitted a tech support ticket about my family plan not allowing members to join. All family members reside at this address. I subscribed to the family account for my wife, Kanae Kidaka Bari at [redacted] She cannot access the account via email invite despite multiple attempts. Although she returned from Japan weeks ago, account linking remains unsuccessful. Similar issues occurred with my sister, Kirran Bari, and her fiancé, Nate Floyd at [redacted] and [redacted], respectively. Could you please reach out to me via email or phone as I await a response? Also, if feasible, I'd like to update my email to [redacted] as I do not frequently check my hotmail account. Sharif Bari

Hello, I am reaching out regarding my Spotify premium subscription. In April, I signed up using my email [redacted], but that email expired two months ago as it was linked to my college. My Facebook name is Laura Mooney, but I now legally go by Laura Bosquette since my parents separated. Unfortunately, I left my phone in a taxi recently, and now I can't access my Spotify premium as it's linked to my old email and Facebook account which I cannot access. I would like to consolidate my accounts to avoid paying for two subscriptions. Could you please help me unsubscribe from my old account and update my email to [redacted] for my Spotify premium subscription? Thank you.

Hello Spotify, I recently downloaded Spotify and have become enamored with this fantastic app. It has made discovering, downloading, and enjoying my favorite music easier than ever before. I particularly appreciate the algorithm's ability to suggest similar songs, the wide variety of playlists available, and the user-friendly search feature. While I adore the app, I have noticed an opportunity for improvement in the comedy genre. Although Spotify offers a range of stand-up comedians and funny content, I believe there is room for better comedy music playlists. As a devoted fan of comedy music, ranging from popular artists like Tenacious D and Lonely Island to YouTube hits, I specialize in creating custom comedy playlists that cater to different tastes. I have crafted several comedy playlists that I believe surpass Spotify's current offerings but am unsure how to share them with a broader audience. I would love to contribute to enhancing Spotify's comedy section by showcasing my playlists and growing my profile within the app. Warm regards, Josh Van Meurs

I'm attempting to make a payment using two different methods. One has $9.00, and the other is my PayPal account with less than $5. Unfortunately, I can't add the card to my PayPal because it's in my name. I'm unable to do any split payment. Music is essential for me due to my health issues. I suffer from a brain disorder (TBI + 2 inoperable brain tumors), and listening to music through headphones helps me manage pain, distress, and PTSD. I would like to subscribe for a longer period, but it's not financially feasible for me. My whole family depends on this service, especially my disabled husband and two school-age daughters. I have two questions: Can someone assist me with completing the payment, and are there any further discounts available for us? We are not senior citizens yet, both in our late 40s. I recently enrolled in online school, and my daughters attend Putnam County School District [redacted] in Illinois.

Hello, Our son signed up for Spotify a few years back but hasn't used it in a long time. We are unable to recall the login details, and our Capital One Mastercard has been billed $10.73 monthly. After contacting our credit card company to halt payments, we found it challenging to cancel on the website without the user name and password. It's like a real catch-22 situation! The account should be under Bennett J at [redacted] Ridge Ponds Drive, Victoria MN [redacted] (previous address), and contact number [redacted]. The credit card statement displays: Spotify USA New York $10.73. I just need to cancel the subscription. Can you assist with this or provide a contact number for assistance? Thanks, Luke

1) My device is cluttered with unwanted albums that I despise and need to remove. I am struggling to find a way to permanently delete these albums and unwanted playlists from my music library. 2) When I open Spotify, it starts playing music automatically without my selection. This autoplay feature is frustrating, even triggering playback when I am just present in the room. It's a recent, unwelcome change. 3) Chrome Web Player has recently become active without my consent, which I find intrusive since I try to avoid Google products. I want to disable this option and remove this unwanted addition to my music experience. Why does Spotify default to Chrome? I am using Windows 10 and have a Spotify Premium account. I prefer manually selecting and playing music, a simple approach I have enjoyed until these recent issues. Is this old method of music enjoyment still supported? If Spotify offers phone support, I can be reached at [redacted]. Any assistance in resolving these issues and removing the unwanted features would be greatly appreciated.

Every time I attempt to log in to my Spotify Premium account to link it to my Amazon Echo using the Amazon Alexa app, it indicates that my email/username or password is incorrect. I have tried both my email and username, and I am sure the password is accurate, but it still doesn't work. Additionally, I'm unable to log in through the app. Even after successfully changing the password, it only logs me in automatically. If I sign out and try to log back in, it shows the same error message that occurs on any other device. I desperately need assistance with this issue. Despite resetting my password more than ten times, the problem persists. I've been struggling with this for a while and I'm considering canceling my premium membership, which I have maintained as a loyal paying customer for years. I have exhausted all troubleshooting methods from various forums on this topic, including contacting Amazon's customer support without success. I hope to find a resolution here.

I'm having a problem with Spotify. My sister and I share a house but have trouble understanding technology. I use Spotify on my desktop as a stereo upstairs. I bought a Google Home for my sister, and her daughter set it up last night, syncing it to my Spotify for her playlist. The issue is we can't listen to our playlists simultaneously. When I play a song, it stops her music downstairs. How can we each access Spotify and listen through our own devices at the same time? I also got an iPod Touch for Christmas to play Spotify in my car. How can this work? Does my sister need her Spotify account? Can we have two accounts at the same address and on the same phone? Please, can someone advise me on this? Thank you.

I need to process an order for a Google Home Mini. I am following up on your inquiry about a returned order for a Google Home Mini. It seems the order has been returned to the sender. Since the order was made through a Spotify promotion, there will be no refund due to the returned shipment. We suggest reaching out to Spotify to obtain a new promotional code or a link for a replacement order. Feel free to get in touch if you need further assistance. Thank you! Michelle, Google Support Team

Dear Spotify, I typically leave the monthly bill payments to my wife. Recently, she brought to my attention a possible issue with our Spotify billing. She believes we may have been charged twice a month for the service. Upon reviewing our PayPal transactions linked to our Croghan Colonial Bank checking account in Fremont, Ohio, where we make our Spotify payments, I noticed a change in the billing amount from $10.71 to $13.93 on August 18, [redacted]. I assumed this increase was due to a rate change. Upon further investigation, my wife pointed out a $10.71 charge on our GM Mastercard statement for December [redacted] in addition to the PayPal charge. After reviewing our billing statements in detail, it seems that there has been a recurring $10.71 charge on our GM Mastercard since May 21, [redacted], alongside the PayPal payments each month. We kindly request a credit to our GM Mastercard for the total amount charged erroneously by Spotify. I am uncertain how this double billing occurred and urge you to contact me as soon as possible, as I am unable to reach customer service directly. We have enjoyed using Spotify since switching from Pandora but may have to reconsider if this matter is not rectified. Your prompt attention to this issue is appreciated. Sincerely, V.C. Frederick