Spotify Customer Service Issues

To the concerned party, I would like to address an ongoing issue with my joint checking account linked to my son, a college student utilizing Spotify and Hulu services. Unauthorized monthly charges have been debited from my account from September to December [redacted], amounting to $11.99 for Hulu and $10.49 for Spotify each month. Despite my son's attempts to resolve this matter with your company, no corrective action has been taken or assistance provided. I have initiated contact with Wells Fargo regarding these unauthorized charges. The incorrect billing amounts, not aligned with my son's student status and designated email address, raise concerns of deceptive practices. I am compelled to pursue resolution for these discrepancies and restitution promptly.

I urgently need to contact a representative as I am facing an unusual and complex issue. I accidentally logged out of my Spotify account a few days ago, where I am a premium customer. Since then, I have been unable to log back in. I have tried numerous ways to recover my account, but to no avail. I have created a new profile, but my old account continues to charge my credit card even though I cannot access it. The bigger issue is that I am unable to cancel the subscription. I have contacted my bank, but they could only advise changing my credit card. I'm concerned that Spotify might view this as non-payment, leading to financial repercussions. Speaking with a representative would be the best solution. Please respond promptly to resolve this matter!

In November [redacted], my phone was stolen, and I cannot recall the password for my original email linked to Spotify Premium. Despite my efforts, I am unable to recover the account as they require information I cannot provide to verify my identity. I am seeking a refund for the charge in November for Spotify Premium. I plan to subscribe again with my new email. I contacted customer support and was directed to another service that required a fee for technical assistance which I cannot afford. I believe I should not have to pay to resolve this issue. If necessary, I will escalate this to dispute the charge, but I hope to avoid that. I enjoy using Spotify Premium and would appreciate the refund of $14 back to my card, please.

Today, while playing music from my Favourites playlist on my Android phone, the songs kept cutting out and switching to unknown tracks. After being repeatedly interrupted, Spotify logged me out and prevented me from logging back in, citing device limitations. Eventually, I regained access through my MacBook, only to find all my saved music and playlists missing. I purchased a three-month Spotify Premium subscription on November 29th, [redacted], but it appears to have been revoked. While trying to reconnect, Spotify prompted me to choose between my phone and Google Chrome Cast, although I do not use the latter. My account is primarily linked to my MacBook through the app. I am seeking assistance in restoring my subscription and recovering my music. This unexpected disruption has been disappointing, especially as I was evaluating the Spotify Premium service under the three-month promotion.

I inadvertently subscribed to Spotify last year without my knowledge. As a 43-year-old not familiar with online purchases, I was shocked to discover a £9.99 monthly charge for Spotify on my bank statement. Despite my difficulties in explaining the situation due to my terminal illness, the process was challenging as I was initially accused of lying. I have been hospitalized with pneumonia since October [redacted] and have not received the promised refunds. The continued charges have caused financial strain while I battle my illness. I plead for assistance in closing the unwanted Spotify account, obtaining refunds, and resolving this ongoing issue as I am not technologically savvy. Kindly reach me at [redacted] as I struggle with emails. Your prompt and honest help is greatly appreciated. Thank you for your attention to this matter. Sincerely, Joanne Lewis.

I encountered an issue with my Spotify app on my smartphone last night. It prompted me to sign in, even though I typically stay signed in. Upon entering my username and password, which are securely saved, I was unable to access my account despite multiple attempts. Many years ago, when I first joined Spotify, I used a Virgin.net email address, which I have since replaced with a gmail account. I suspect that Spotify may be sending login details to my outdated email address, causing a problem as I no longer have access to it. Could you please update my email to my current gmail account for correspondence? Furthermore, I am puzzled as to why my familiar username and password are not being recognized. I have utilized them previously without any issues. While I can still enjoy Spotify via my Sonos system at home, it's crucial for me to have access on my phone while on the go. This predicament is distressing since I heavily rely on Spotify for music enjoyment. Your prompt assistance in resolving this matter would be highly appreciated. I am a loyal subscriber, currently paying £9.99 for your service. Best regards, Fionnaigh Hessey Previous email: [redacted]

Last month, I was incorrectly charged and when I requested a refund, I did not receive it. Today, another £9.99 was withdrawn from my account without permission. I want a refund of £20 for the last two incorrect charges and for the subscription to be cancelled. I had requested the refund and cancellation last month but was ignored. This discrepancy is especially frustrating as the charges are now coming out during a week when I have less money available. I would appreciate prompt action to resolve this issue.

Hello, I encountered an issue trying to link my Spotify account with my Echo home device. After assuming a password reset was needed, I attempted to log in, but was unsuccessful. I logged out and tried to log back in, resulting in now being unable to sign in via the app. However, clicking on a link from the email allowed me to sign in online, but it downgraded me from premium and most of my saved music is missing. Based on previous advice from my dad who contacted live chat, I have attempted to log in with my username instead of my email, but the issue persists. The email linked to my account is [redacted] and my username is charlottegmc. Any assistance would be appreciated.

I am experiencing difficulty accessing my main account as I appear to have multiple accounts. None of the usernames or passwords seem to be working. I would like to cancel all accounts except for the main one, switching it from premium to free immediately. The accounts in question may be linked to [redacted] which is no longer in use, [redacted], or the one listed below. I only want to maintain the account associated with payment, under my daughter's name, Vera Roque. Thank you for your assistance. Please verify.

I've been a Spotify Premium subscriber for a long time. Recently, I had computer issues and had to have a technician look at it. Unfortunately, the Spotify app on my computer got deleted in the process. Although I never canceled my account, when I reinstalled the app, I was unable to access my account without being prompted to pay and sign up again. This led to the loss of all my playlists. Even after paying the $10 for premium again, I keep getting asked to join Premium every time I open the app. I would appreciate a prompt response since I've been unable to reach you by phone. Thank you.

Lately, I can't access my Spotify account. When I ask for a password reset link, it says it's expired instantly. Trying to log in with Facebook, it won't let me change the password, claiming no account is linked to that email. Even trying to create a new account is a dead end as it says the email is already in use, which is correct. I'm lost on what steps to take next. Hopefully, my playlists are intact.

I am concerned about a possible scam involving recurring charges from Spotify. We have been billed for over a year and cannot log in to the associated account to cancel the subscription. After contacting the provided phone number, I spoke to a foreign representative who provided a verification code and instructed me to call another number, which seems to lead to marketing calls. I am considering contacting my bank to stop payments but would also like to discuss the possibility of a refund. The account in question may be under the name of Fleming Sealy, who may have created an Apple account linked to this issue. Any assistance in resolving this matter would be greatly appreciated. Thank you, J. Sealy The bank in question is Bank of Monticello. Please let me know if the debit card number is required for further investigation.

I have tried multiple methods to access my Spotify account but have been unsuccessful. Although I typically use Spotify without any issues, I have been facing problems logging in over the past two weeks. I receive Spotify Premium through my employer, Starbucks, and they also had difficulty finding a way to contact Spotify for assistance. Please refrain from sending me more login instructions as they have been unhelpful. My recent attempts have led to Spotify stating that my email is not linked to an account, whereas Starbucks claims it is. They suggested requesting a direct chat link with a technical support representative. I appreciate any help you can provide. Thank you.

I've been having trouble with the latest iPad Air update when using my playlists. Previously, I could easily navigate through my playlist, edit it, and control the music playing with a scrollbar for song progression. However, after the recent update, I noticed that the features I used frequently are missing. On the playlist page, the arrow icon I used to click to see the current song playing has been replaced by a heart-shaped logo that seems to only save the song, and the control options are no longer available. This change has left me feeling frustrated as it was a convenient way for me to discover new music. If there is another way to access these features now, could someone please guide me on how to do it correctly? If this issue is not resolved soon, I might have to consider switching to a different music streaming service.

I am experiencing a frustrating issue with my Spotify account. I am subscribed to the premium method and can access my primary account on my iPhone with no problem, where I have created several playlists that I would like to keep. However, I am unable to access the Spotify app on my laptop because I seem to have lost the account name. I suspect that my children might have created their own accounts on there. When I view my account on my iPhone, I don't see a proper name attached to it. I want to regain access to my account on my laptop without accidentally deleting my playlists. I hope you can assist me in resolving this matter. I have provided my PayPal email address, which is also potentially linked to creating the playlists. Thank you for your attention to this issue.

I have noticed that Spotify has been charging my account twice each month for the past few months. There are two charges, one for $9.99 and another for $14.99, dating back to February [redacted]. Initially, it was a $9.99 charge for quite some time before the $14.99 charge started. I am 61 years old and unfamiliar with Spotify. Unfortunately, my husband of 35 years passed away in March [redacted], and with caring for him, I didn't have the opportunity to monitor my account. Living on a fixed income now, I did not authorize these charges. I have spoken to my bank and was advised to contact Spotify before proceeding with a fraud report. Any assistance in resolving this issue would be greatly appreciated. Thank you, Kathy L. [redacted] Parker City, IN [redacted]

Dear Spotify Team, I am concerned about the issue of "artificial streaming" affecting my artist's music and subsequently causing their tracks to be removed from your platform. This situation is unjust, especially when the artist is unaware of any actions that may have led to this. We have put significant effort into promoting the tracks through various legitimate channels such as blogs, radio interviews, social media campaigns, and artist support sites, including Instagram, Twitter, SoundCloud, and others. I have made multiple attempts to contact your team via email and live chat regarding this matter, providing evidence of our authentic promotional efforts. I am requesting the tracks "Throw Ya set Up" by Uno Savage, "Full Throttle" by Loso Loaded, and "Trap No Mo" by Lotto Savage to be reinstated on Spotify. I urge you to review our case and prevent such incidents from happening in the future. I am also open to discussing this matter further and kindly request a phone call on +1 [redacted] to resolve this issue promptly. I look forward to a positive response from your team soon. Sincerely, Damien

My payment was due on February 9th, so on February 8th, I updated my payment method due to a new debit card. Once I updated it, Spotify charged my debit card immediately, even though I still had a day remaining before the bill was due. I emptied my card after the charge. The following day, February 9th, I received a message stating that the payment didn't go through and I had to update my payment method or face service suspension. This was confusing since my money was taken the day before. It's now Monday, and I keep getting warnings that my service will be cancelled if I don't pay again, which is frustrating. I request either applying the money already taken from my account or providing a refund.

I am writing to address an ongoing issue with my Spotify account. I initially signed up using my Facebook account. Due to no longer having access to that account, I have been unable to use Spotify for several months. Despite this, charges have continued to be deducted from my checking account, leading to multiple overdraft fees. As a single mother on a fixed income, I am struggling to cover these costs. I kindly request that you cease charging my account, as I have been locked out of the service. Unfortunately, the lack of a customer service phone number has made resolving this issue challenging. I urge you to address this matter promptly to avoid legal action. Thank you for your attention to this urgent matter.

I have been a long-time user of Spotify Premium but recently lost my subscription when switching my phone provider to Vodafone. I used to pay for premium but Vodafone offered it for free. Now that Vodafone has made changes and stopped offering it for free, my Spotify account has reverted to free. I have tried contacting both Vodafone and Spotify, but with no success. I want to pay for Premium again and don't want the free version. If this issue is not resolved soon, I will switch back to iTunes. This problem has been ongoing since January 1st and is frustrating me. Any help would be appreciated.