Updated July 20, 2025

Guess Customer FAQ

Recent Guess Customer Questions

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Returns and Exchanges

How Do I Return My Item to Guess?

If you bought something from GUESS and need you return it, you should be able to get a refund if you make the return within 30...

What should I do if I receive a damaged or defective item?

If a customer receives a damaged or defective item from Guess, they should promptly document the issue with photos and check...

What is the return policy for Guess?

Guess generally allows returns within thirty days of purchase for a full refund or exchange, provided items are in original...

Can I return an item purchased online in-store?

Yes, items bought online from Guess can usually be returned at a store, provided they are unused, in original condition, and...

How long is the return window for Guess products?

Guess products generally have a return period of thirty days from the purchase date. Customers may return items in original...

Can I exchange an item instead of returning it for a refund?

Guess allows exchanges for items in addition to refunds, provided the item is unused with all original tags. The exchange...

Do I need to provide a receipt for a return?

Typically, Guess requires a receipt or proof of purchase for most returns to verify transactions and confirm authorization from...

Is there a restocking fee for returned items?

Guess's return policies, including possible restocking fees, can differ by location and store. They usually allow returns of...

How long does it take to receive a refund for a returned item?

The time required to receive a refund for a returned item from Guess can vary, generally taking a few business days after...

Can I return a Guess item purchased from a third-party retailer?

Returning a Guess item bought from a third-party retailer relies on the retailer’s specific return policy rather than Guess's...

Are there any items that are not eligible for returns?

Certain items are typically not eligible for returns at Guess, including final sale items, altered or worn items, and specific...

Is it possible to cancel a return request?

Canceling a return request with Guess is possible, depending on timing and status. If not yet processed, it can often be...

We look to the Guess issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Guess issues reported to GetHuman

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